눉The staff at reception gave us drinks when we came in, nothing happened when we left.
The room that was prepared for us was given to a French family that came at the same time with us. We were not asked or offered alternatives, we were told that they prepare the rooms in advance for each family, which was not true. To top it up, the young receptionist told me looking at my wife (she is good looking I know) that if we want to get in touch we can do so, even to call to say that the room is nice. I have thought he was having a laugh but did not want to make a scene the first 10 min I was there.
At the reception staff stay mainly in a room behind and you may need to wait 15 min to get your deposit for towels.
The buffet was plenty but the fish was scarce. Serving canned fish at a 4* hotel when the sea is 50 m from you (and we saw plenty of fish in it) is a nonsense. Moreover, they had one or two sea-related stuff on the menu but about a dozen salami, ham etc when outside is 30 degrees.
The security of the place is an issue and it needs urgent revision. People from outside the hotel were coming to the pools inside, there were external gates with no security provisions or someone to watch. Luckily nothing happened and everything was very civilised but this was more due to the guests.
The shows were a mixed bag, some truly excellent and some really awful (too many people rejected at X factor and BGT that are determined to make it big, but they only succeed in making fool of themselves. For a 4* hotel I was expecting a better selection of the shows and more local entertainers.
The kitchen in the apartment needs to have more utensils, we had only 3 plates and few cutlery. For an apart hotel this is not right.
눇It is well organised when the boss, a young nice girl was there; not so well organised when she was not there.
Food was good and the pools were really nice. The entertainment staff was working continuously, they were excellent, my daughters had a great time.
The position is probably the best asset of this place, only 20 m to the beach and only two bus stops from the port.
They have great spa and massage is excellent.
The low paid staff were really nice, polite and helpful.
My eldest daughter was constantly involved in activities organised by the hotel, she has made friends and she loved all her time there.
My youngest daughter loved the pool and she had great time mornings and afternoons. While we were there, only twice the pool was closed for disinfection but it was done quickly and efficiently.
Both myself and my wife liked the position of the hotel, the facilities outside and the way the young manager was making things work when she was there. She was even cleaning some stuff in the beach bar (personally I do not thing she was supposed to do that, but I appreciate it).
Overall, this was very good. However, I have a dual nationality and I am always very honest. In England very good is not what very good is in Spain; in England, above very good you have excellent and outstanding.