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Noray, 10, Barajas, 28042 Madrid, Spain – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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361 verified reviews
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Website and customer service in English (US) and 41 other languages
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WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 13 per day.
24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Meeting/Banquet Facilities
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, Air Conditioning
From 12:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 361 reviews
Value for money
Show reviews from:
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Score from 386 reviews Very good
Airport shuttle service. One block from the Metro stop. Plenty of room in an apartment setup, with hotel services.
Airport transfer without problems, lot of space in the studio
Missing sign/arrow towards the hotel at the metro station
landscape around (park not far from hotel), quiet area
not close to center, too few stores/cafes
Efficient and helpful staff, 24h shuttle bus
Free shuttle service from airport nice and comfortable apartments, quiet area,near by metro station, good value for money
not enough cups in the kitchen, no kettle
Closeness to airport. Free shuttle service. Plenty of hot water. TV. Heating/air con. Bath. Comfort of bed. Young man and young woman on reception.
No coffee/ sugar etc. Miserable older man on reception. He was rude to one worker and didn´t even want to telephone for a taxi for me. "Walk along the road there are taxis there". Not a good person to have welcoming guests.
Very convenient to airport. Reliable airport shuttle. Spacious room. Easy walking distance to many restaurants.
Bed for third adult was not very comfortable.
Clean and comfort
Maid can't speak english
Big rooms that have a nice taste of cigarettes (our 2- year old son loved that).
Reserved three rooms as we were travelling a big family. Check-in possible only with passports. Eu driving license is not valid. Neither you cannot reserve own room for your children if they are underage; so forget this hotel if you are coming with childrens under 18 or travelling by car. You feel more coming to visit a jail than to be a guest of a hotel. Totally unique experience !! Highly recommend nh hotel instead, only 50 meters and only few extra $ will offer professional staff with very good rooms.
The staff all welcome you & are there to help with any of your needs. They make you feel at home. The location is only 10 minutes from the airport which provides a free shuttle to/from the airport. The apartments are just a 2 minute walk to the Metro which for 2 euros will take you downtown Madrid within 30 minutes. Apartments are near shopping stores, like Dia, that will give you the basics to cook up a great meal instead of paying for high prices nearby eateries. The breakfast provided is very good. For the Price/Quality let me know if you find a better place in Madrid!
Stayed twice there. First time,no issues with the Wifi. The second time, the rate was way too slow averaging just 100 kbps - not enough for streaming TV.
Got picked up within 5 minutes of phoning reception for the shuttle bus. The hotel was literally a 2 minute walk from the metro, then about half an hour on the metro to Gran Via. Our apartment was very spacious for two people, we were provided with a few items of cutlery and crockery and when we needed more (another spoon and a bottle opener) they were brought up to our room promptly. There isn't a lot to do in the surrounding area but it is quiet and we felt very safe walking from the metro station to the apartment late at night. I think people moaning about the distance from the apartment to the centre of Madrid are exaggerating and clearly aren't researching the hotel and area properly before booking as the hotel details clearly state how far away it is. Myself and my partner did not think 30 minutes was long when you consider the budget price we paid for the hotel.
The safe in our room broke on the second day and we were told we could have our safe deposit back but there was nothing they could do about the broken safe. My partner told them he would not stay in a room without a working safe and wanted to swap rooms, I thought we would have been offered this but clearly we had to ask. We then spent half an hour moving all our stuff to another room and unpacking again and there was no apology for the inconvenience (as the safe was clearly already on the blink when we got there they should have been aware of this). We put this down to the lady working on the desk at the time, other people working at the desk were polite, helpful and welcoming at other times.
Proximity to Madrid Barajas airport; value for money; cleanliness
Staff were a little flippant
There was on the wall at the reception that Diners-card was an accepted credit card and actually our reservation was made with Diners. However, a Diners card without a chip (I had two different Diners card -both functioning well as payment methods elsewhere) seemed to be a problem in the hotel. The guy at reception just said that the problem is in my cards (two of them!!). To me it seemed to be a problem that the card did not have a chip and pin code. Miserable visit in this hotel overall: noisy room -all the noises from the street came into room. It felt like sleeping on the street and plus the payment problem that was obviously from the hotel´s part. Would never recommend this place to anyone.
Close to metro station, free 24h transfer to Barajas Airport.
Convent shuttle to the airport
Location--it was difficult for the taxi to find. It was walled in with a metal gate like a prison. The room was uncomfortable. There were dishes piled up in the sink. It was the worst airport hotel we've ever stayed in.
Close to the metro station
The bathroom old and dingy the shower hose was horrible and black with mold. The mats on the the floor are dirty would have been better without them. The towels old and discolored.
mui grade el piso
no hesta mui vien limpio
Very nice front desk staff. They were helpful and friendly. Excellent customer service.
Very close to the airport and has shuttle bus service. Apartments are big and clean. Close to the metro station
+ quite big apartment ~50m2, + comfortable bed, + only 100m from El Capricho metro station, + very quiet neighborhood, + free shuttle service to the airport, + the kitchen equipped with a refrigerator and microwave
- the kitchen wasn't clean, the fridge was stinking inside. - there was no kettle, - there was no dishwashing liquid
Due to the location it's the best way to spend a night if you have a flight next morning. Free shuttle too the airport is advantage.
-big appartement (50m2) -Free subtle bus from/to the airport (but any other hotel in the area also offers the same service)
Five points: 1-No heater in the room during below 10oC nights. This is harmfully cold for young children. I myself slept with my jacket. The worst is that the receptionists could not help; 2-No utilities for kitchen, even a kettle. If you think you will cook there, you have to bring you whole kitchen with you (even sale, suger, oil, etc) ; 3-The kitchen is really dirty. You have to clean every thing before putting you food on/in; 4-Vending machines at the reception offer little choice; 5-Not many points of interest in the surrounding such as restaurant, supermarket, pharmacy; Conclusion: only choose this hotel in case you dont have any other option!
It was convenient to the airport. The apartment was spacious. Appreciated the availability of the shuttle bus.
The bathroom didnt smell fresh. The cushion on the chairs were stained. And the edges of the floor looked like they hadnt been cleaned. We had to request for cups & saucers to make a cup of tea.
Close to airport, bus, metro
Room was dark, dingy and worn. Beds were hard as rocks. Very unpleasant. No idea how this gets rated 4 stars. 3-stars would be generous.
The location is very convenient to the airport and the metro. The rooms are good sized and cleaned everyday.
The wifi in the rooms is very spotty and the kitchen has very few utensils and cookware.
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