There are no built-in heaters, so the flat on the 4th floor was icy cold upon arrival. We were given two very small incandescent heaters for a total of 2 bedrooms, living room and bathroom.
We booked two flats, and for one of them, the staff made a mistake and cleaned out the flat a day early, throwing out all personal belongings, suitcase, clothes and such!!! Luckily, the rubbish bags weren't far and all belongings could be retrieved.
Old electricity wiring, that gave sparks and ignited, leaving us without light nor heating in one of the bedrooms for a whole night. The staff fixed it the next day, but had it happened during night time, a fire might have occured!
Holes in bed sheets.
Rather noisy as the flat faced Avenida de Europa.
The laundry machine malfunctioned twice.
The staff is friendly and bilingual, English, French and Russian spoken.
Great view from the 11th floor flat.
Not far from the highway, so travelling by car to various destinations was quick and easy.