Emperador  

Great staff and superb pool

The deck and pool!

No newspaper such as El Pais and us Today. It would also have been better to have the pool heated and a coffee maker in the room.

The location was ideal for the City Centre shopping and Bars

The roof pool was closed despite the weather being 70-80 degrees, this should be extended until the end of October NOT the beginning. MAny people were on the roof terrace sunbathing and this justifies the pool being open. I would recommend this hotel more if they did open the pool for a later period instead of closing it in October.

Location

Rude staff, no amenities

Location was excellent.Breakfast was very good. Rooftop area for relaxing. Swimming pool was good but water very cold.

Guests should note that the hotel has a policy when your account exceeds €500 they request payment by delivery of a letter and invoice to your room. We disputed this with the management as they had not notified us of their policy and we were staying a week. We paid by credit card at the time of our departure and this was accepted. We hope the Hotel discontinue this unusual practice.

Ideal location on the busy street of gran via

Very nicely furbished, friendly staff (had excellent recommandations for restaurants!)

Location was good but We were charged more than the booking amount.We specifically booked a room for three and they kept our room ready. For three nights, we were to pay 392.08 Euro, but they charged @ 150Euro per day plus tax under the pretext that the room was booked for three persons but the price quoted was for 2 persons!!! Moreover they quoted Breakfast included,yet we had to pay 5Euro per person everyday for eggs!! I paid but left with a bad taste. I sent a request to give us a room on the higher floors facing the main road.They gave a room on 3rd floor saying the other floors were under maintenance but I saw gusets cominfg from the 9th floor the same evening. Bad!!

Staff at front desk very begrudgingly answered any questions we had. Not at all friendly. Beds hard as a rock, skimpy pillows, room very hot.

Location is excellent bang on Gran Via.

We had a romantic offer on booking.com with a champagne bottle. But the hotel was reluctant to give the champagne. Initially they said it will be delivered by evening as there are many bookings are done on that offer. Then in the evening they denied that offer was given to us as it didn't show in their computers. After 4 calls to the reception then they sent the bottle. Room was small than what showed on the booking.com website. Air condition was switched off only warm air coming in the room. We have to open the windows as it was stuffy inside. They didn't put on a-c as they switched on to warm air due to cold temp outside. But it was warm with 15-25 c outside. We had to suffer the noise from the road as we couldn't sleep for 2 nights. Worst sleepless nights after paying 120 euro per night without breakfast!!!!. No complimentary water, no coffee maker in the room.

The location was perfect in regards to restaurants, shopping and Metro

The hotel was lovely and the staff were particularly helpful and assisted in booking shows for us and making suggestions for places to go to.

The only negative points would be that the swimming pool is only open in the summer, the gym is tiny and the breakfast while excellent is rather expensive. Aside from these small points we loved the experience at the hotel and would go back again.