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Gran Vía, 53, Madrid City Center, 28013 Madrid – Show map
Excellent location – rated 9.5/10! (score from 1499 reviews)
Rated by guests after their stay at Emperador.
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955 properties in Madrid
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1499 verified reviews
They speak your language
Emperador's staff speaks: Italian, French, Spanish, English
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Outdoor Pool, Terrace
Sauna, Fitness Center, Massage
Food & Drink
WiFi is available in the hotel rooms and costs EUR 12 per 24 hours.
WiFi is available in the hotel rooms and costs EUR 5 per hour.
Free! WiFi is available in public areas and is free of charge.
Public parking is available on site (reservation is not possible) and costs EUR 31 per day.
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
Italian, French, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
One child under 10 years is charged EUR 16.50 per person per night in an extra bed.
One older child or adult is charged EUR 38.50 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 1499 reviews
Value for money
Show reviews from:
The Senator Gran Vía 21 Hotel is next to Gran Vía Metro Station, in the center of Madrid. The hotel features a 24-hour front desk and stylish accommodations with free Wi-Fi access.
Score from 1043 reviews Very good
Hotel Rex is set on Madrid’s Gran Via, between Plaza de España and Plaza de Callao Squares. This hotel features a 24-hour front desk, and rooms with free Wi-Fi and satellite TV.
Score from 3716 reviews Good
Senator Gran Vía 70 Spa Hotel is on Madrid’s Gran Via, 100 yards from Plaza de España. The hotel has its own theater, rooftop terrace with a hot tub and free Wi-Fi.
Score from 942 reviews Very good
Husa Princesa is in the west of Madrid, in the Argüelles District, and provides a 24-hour cafeteria and room service.
Score from 1383 reviews Very good
One person in our party had to call out a doctor and was on antibiotics . The pool staff were very rude to us regarding our bottle of water for her to take her pills . They wanted to take away the water and make us buy a glass or water for pills .. Also I had to pay to upgrade my room as twin room offered was definitely 2 star grade . Not enough chairs by the pool didn't get near the pool. while we were there .Would not stay there again . Very poor 4 star , more like 2 star
The staff were very helpful Location was excellent Rooftop pool and bar area Superior room on 3rd floor was big, comfortable and quiet
Superior room on 9th floor was very small, very noisy and somewhat uncomfortable as there was literally no soundproofing. The Emperador Club did not have wine
Location roof top pool and bar. Spacious rooms and quiet.
Smell of some areas, out of date decor
It was lovely to have a swim in the pool after a day of sightseeing. The rooms were basic but comfortable although the air conditioning was rather noisy.
I was most surprised and disappointed that there were no coffee /tea making facilities in the rooms. Also there was no internet access available in the rooms.
We have to change the room because the smell.
Position Good Price
Swimming pool and beer garden excellent,location excellent the hotel gets 9 out of 10.
Staff on the reception when we arrived was not very friendly.But the other staff were alright.
Loved the pool-a welcome break for the city heat and great way to cool down after some sight seeing. Perfect location, right in the centre of all the activity. Terrific room service-towels and sheets changed everyday and very clean!
Central Location , easy for Metro and other transport. Large room with sitting area, very clean and well equipped ( front of hotel on 6th floor). Very good buffet breakfast . Access to 10th floor roof top pool with sitting area and magnificent views of the city. Good hotel choice.
The location was central to everything. Buses and taxis in front of hotel. Lots of shops around. Although it is a busy road, it's good to have everything at your finger tips. The staff were fantastic, helped us with everything. This felt like a 5 star hotel. Excellent stay!
Nothing, all good!
The location and the pool
The long line at check in time!
Three nights at this hotel and it was great! Excellent staff.. The decor won't be to everyone's taste. Location is amazing. Roof top pool is great, plenty of sun beds and fantastic views..
Air-con wasn't great..
The staff were awesome. My husband lost his passport. They were extremely sympathetic and helpful. The location was very convenient for walking downtown. The swimming pool was awesome.
The music outside our window till very late. I believe it came from a bar. Free wi-fi was only in the lobby.
The pool and location.
The reception was not very helpful. There was no ion and ionboard to loan. Only drycleaning. The Room was old and tired. You could hear the neighbours. Location and pool was good but not a quality 4 Star hotel. 3 small Stars mabye.
Rooftop terrace with (cold) pool Club Emperador Central location
Poor quality wifi in lobby No free wifi except lobby No free wifi for Club Emperador members Coffee sachets in room "rationed"
Room very noisey at night - felt like neighbours where in room with us!
roof top pool
slow check in horrendous lifts
Great location to get around the city. The roof too pool & terrace is a real plus. We loved it & would go back again.
If you want a room with a view you'd need to request it as we had a wall to look at but didn't matter to us as we were out sight seeing or relaxing on the roof top pool.
Very dark and uncomfortable room. View over a small, very dirty patio. Air condition air flow directly over bed, no possibility to adjust The paid WiFi (€12) was hardly working Bed was old and worn Too expensive
level of cleanliness
The location of the hotel & the cleanliness of the rooms
I made a request in my booking for a certain room which was 222 and for gran via view but it wasn't fulfilled.
The rooftop pool is nice. Nice view from up there. The location is good. Right next to a metro station and close to the palace and a lot of the shopping. Madrid is such a nice city to just walk around.
I booked a standard double, A.K.A. Room with a window towards a wall, no view at all. The shower didn't work and the safe in the room was out of order. I immediately called the reception who told me that because of this I could be upgraded to a better room the next day but that on this day every other room was occupied. I said fair enough. The receptionist told me that on the next day they would call me when my new room was ready. At 11am the next morning no one had called so I called reception. Of course nothing had been noted of my conversation with the receptionist the day before and they told me that every other room was occupied and they could maybe move me the next day. It was only a 3night stay. I explained what I had been promiced the day before (a better room and with a view). The receptionist said that there were no available rooms with a view and if I was unhappy I could check in the reception again after 3pm because then the receptionist from the day before would be back to work. I decided to go down to reception myself as this was totally out of order and no way to treat a costomer. I talked to another receptionist who said that there were other rooms available but nothing with a view. I was shown 3different rooms, all bigger than the one I had but all with a window facing some wall and no view. None of these rooms were ok. One smelled like someone had been dead there for a while and the other two had a shower and no bathtub (I had requested a bathtub in my booking). I told the receptionist that these rooms werent working for me. At that moment she said that I could have a bigger room, with a view, and a bathtub, if I paid a 15€ supplement for each night. So after all this hassle which had taken almost 2 hours of my precious time in Madrid, they really had a few rooms with a view and were clearly waiting for me to give up.
great location, can walk to most places pool great in the summer breakfast was varied and frequently replenished
no mirror in our room room service very slow too few beds around the pool for number of guests wifi in lobby very hard to use as eveyone is on it
I wanted friends to come visit us at the pool side bar but it was going to cost them £80 euros to join us by the pool? (This was the entry fee). This was an unacceptable price for entry to a pool in a hotel.
I liked pretty much everything!
We NEED WATER to live. Do NOT make people pay for water at the pool. And we were denied to bring our own water. That was
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