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Lopez de Hoyos, 4, Salamanca, 28006 Madrid – Show map
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171 verified reviews
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Hesperia Emperatriz's staff speak: Italian, French, Spanish, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 26 per day.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Italian, French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
Free! One child under 12 years stays free of charge in an extra bed.
One older child or adult is charged EUR 30 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hesperia Emperatriz accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 171 reviews
Value for money
Show reviews from:
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Breakfast is Ok. Clean. Calm. Internet fast.
Location, close to Metro and Bus and very nice area.
very Small TV, missing of free refreshment inside the room like team, coffee. at time of booking via booking.com, i asked to remove any alcoholic item from mini bar but no one takes action at all.
Good, quiet location and very clean rooms.
The hotel lacks any outside areas and does not have much ambience. No room service menus, no view, no local supermarkets. No parking - you have to pay about 30 euros a day to use a nearby multi-storey. The bar and restaurant are a bit soulless. OK for an overnight business stop.
Close to Bernabeu, very good transportation options, excellent staff.
Smell of the hallways, dirty carpets, very old furnish, bad beds, old windows without good isolation, old bath and water with low presure
Good location for bars, restaurants, shops and museums. Check in and check out were efficient.
Food in restaurant was average, breakfast was sufficient but nothing out of the ordinary. The bed was awful, shiny mattress cover meant I slipped around all night and the bed was on wheels so every time I leaned against the wall (there was no headboard) the bed went rolling across the room. There was no balcony and the view was overlooking the backs of buildings with garbage and building materials. The booking form said there would be a 'welcome gift' but there wasn't one. There were no porters available to help with luggage. I would not stay here again.
The hotel is very good in terms of location since it is very near to the metro so that you can easily get to the old city.
It was good in terms of room being spacious, cleanliness, reception was fairly friendly.
Wifi was not very strong and kept disconnecting.
They charge for the wifi
Overall a good overnight stay - Broadband was fast and no connection issues
Despite an initial misunderstanding (I received a twin bed room instead of a double bed room), I was quickly relocated to the booked room. But be careful that in heavy season this might not be immediately possible.
Be careful when booking in english. &Quot;Double bed" will be interpreted by spanish staff as "Twin bed room"
It was a decent hotel. Easy to get around town from. The baby bed was very good quality and comfortable.
The bathroom was smelly. We had two single beds. It was an ok place to stay...
The location was good, breakfast was amazing and the hotel looked nice (from the outside).
Room was very small, all the same color (light brown) everywhere (floor, walls, ceiling, bed, furniture). Bathroom was dirty full of hair we had to call to be cleaned again. Bed cover/blanked spanish style - smelled bad and looked dirty.
Breakfast:too many people for too few tables
The location is good
We wake up at 8:30 with a machine working that remained for 2 hours, first we tought it was a vacumm cleaner but then we realize we were assignen a room close to some tecnical room .
Free Internet means no internet at all? I'd rather pay for a fee for ensured quality rather than being offered free access but has access on and off every 5 minutes, or 5 seconds. The mini bar was down from the moment we checked in. The staff at the reception didn't record our room number but told us to come back the next morning.. Is it service from a 4-star hotel?
i benefited from an upgrade.
I was mainly there since it was close to the US embassy. However, the hotel was decent enough with comfortable rooms and good facilities.
Kindness of staff, especially Mr. Julian at the reception and the lady that hadlled the check in late evening on Thursday, September 5.
Room was not fully equipped for two persons but the issue was rapidly resolved.
Location. Staff, helpful.
A/C - Was too hot and loud.
Location and price were good
Clean and size of the room was very bad
Clean rooms , good location.
Tight room, no entertainment, staff speaks only Spanish and barely smile!!!
I am a frequent visitor to Emperatriz and intend remaining it
Maintenance at Emperatriz should be improved so as to keep the very high standard of the facilities.
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