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Newest reviews for Hesperia Emperatriz

  • Viacheslav
      France
    July 24, 2014

    Breakfast is Ok. Clean. Calm. Internet fast.

    7.5

  • Ahmad
      Saudi Arabia
    June 21, 2014

    Location, close to Metro and Bus and very nice area.

    very Small TV, missing of free refreshment inside the room like team, coffee. at time of booking via booking.com, i asked to remove any alcoholic item from mini bar but no one takes action at all.

    7.9

  • Rachel
      United Kingdom
    May 31, 2014

    Good, quiet location and very clean rooms.

    The hotel lacks any outside areas and does not have much ambience. No room service menus, no view, no local supermarkets. No parking - you have to pay about 30 euros a day to use a nearby multi-storey. The bar and restaurant are a bit soulless. OK for an overnight business stop.

    7.5

  • Gicu
      Romania
    April 26, 2014

    Close to Bernabeu, very good transportation options, excellent staff.

    Smell of the hallways, dirty carpets, very old furnish, bad beds, old windows without good isolation, old bath and water with low presure

    7.1

  • Jacqueline
      Spain
    March 30, 2014

    Good location for bars, restaurants, shops and museums. Check in and check out were efficient.

    Food in restaurant was average, breakfast was sufficient but nothing out of the ordinary. The bed was awful, shiny mattress cover meant I slipped around all night and the bed was on wheels so every time I leaned against the wall (there was no headboard) the bed went rolling across the room. There was no balcony and the view was overlooking the backs of buildings with garbage and building materials. The booking form said there would be a 'welcome gift' but there wasn't one. There were no porters available to help with luggage. I would not stay here again.

    5

  • Anonymous
      United States of America
    March 23, 2014

    The hotel is very good in terms of location since it is very near to the metro so that you can easily get to the old city.

    7.9

  • Mahbano
      United Arab Emirates
    March 16, 2014

    It was good in terms of room being spacious, cleanliness, reception was fairly friendly.

    Wifi was not very strong and kept disconnecting.

    7.1

  • David
      United Kingdom
    February 14, 2014

    Staff. Location

    They charge for the wifi

    10

  • Anonymous
      United Kingdom
    December 3, 2013

    Overall a good overnight stay - Broadband was fast and no connection issues

    8.3

  • Gabriel
      Italy
    November 19, 2013

    Despite an initial misunderstanding (I received a twin bed room instead of a double bed room), I was quickly relocated to the booked room. But be careful that in heavy season this might not be immediately possible.

    Be careful when booking in english. &Quot;Double bed" will be interpreted by spanish staff as "Twin bed room"

    7.5

  • Anonymous
      Switzerland
    November 18, 2013

    It was a decent hotel. Easy to get around town from. The baby bed was very good quality and comfortable.

    The bathroom was smelly. We had two single beds. It was an ok place to stay...

    5.4

  • Anonymous
      Switzerland
    October 22, 2013

    The location was good, breakfast was amazing and the hotel looked nice (from the outside).

    Room was very small, all the same color (light brown) everywhere (floor, walls, ceiling, bed, furniture). Bathroom was dirty full of hair we had to call to be cleaned again. Bed cover/blanked spanish style - smelled bad and looked dirty.

    5.8

  • Anonymous
      France
    October 13, 2013

    Location

    Breakfast:too many people for too few tables

    6.7

  • Rodrigo
      Portugal
    October 2, 2013

    The location is good

    We wake up at 8:30 with a machine working that remained for 2 hours, first we tought it was a vacumm cleaner but then we realize we were assignen a room close to some tecnical room .

    4.6

  • Anonymous
      Switzerland
    October 1, 2013

    Location

    Free Internet means no internet at all? I'd rather pay for a fee for ensured quality rather than being offered free access but has access on and off every 5 minutes, or 5 seconds. The mini bar was down from the moment we checked in. The staff at the reception didn't record our room number but told us to come back the next morning.. Is it service from a 4-star hotel?

    5.4

  • Mohammed
      Morocco
    September 28, 2013

    i benefited from an upgrade.

    10

  • Mehmet
      Spain
    September 12, 2013

    I was mainly there since it was close to the US embassy. However, the hotel was decent enough with comfortable rooms and good facilities.

    8.8

  • Jose
      Portugal
    September 9, 2013

    Kindness of staff, especially Mr. Julian at the reception and the lady that hadlled the check in late evening on Thursday, September 5.

    Room was not fully equipped for two persons but the issue was rapidly resolved.

    8.3

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