Hesperia Emperatriz    

Breakfast is good but a bit dear. The Salmanca barrio area is ruther posh so, do not expect bargain restaurants around. There are 2 great small museums without walking distance

In general, it was a good experience. We will be back.

Breakfast was excellent!!!

Special small hotel. Great room, location and staff. We stay here whenever in Madrid and we love it. Close to Castellana Ave for going to museums, and shopping Walking distance to Serrano for all the great boutiques and restaurants. Many bars in the area for breakfast, tapas and dinners as you need.

The location is quite good, just a few minutes walk from metro. The room is big enough and facilities is satisfying.

The quilt seems not clean enough and dust on it caused coryza of my bf and hope it will be improved.

Very friendly and accommodating staff. Wouldn't necessarily call it 4 stars, but would still recommend for great location and great deal for the price.

Bad wifi connection. Wouldn't rely on it for anything more than just checking e-mails. Small room.

Siempre que vamos a Madrid llegamos a este hotel. Personal muy amable, habitación amplia y cómoda, desayunos maravillosos, y ubicación privilegiada. Y los precios, inmejorables.

En esta ocasión el aire acondicionado no enfriaba muy bien, pero como la temperatura ambiental era muy fresca, no fue problema.

very cozy room and clean. Good location close to the City center and not far from airport. Helpful receptionist. Value for Money!!!!

noisy in the bathroom. the only one lift has very narrow space.

Friendly staff, clean rooms and very quite hotel. Breakfast buffet was really nice, plenty fresh juices and differents types of pastries and hams and cheese. Selection of fruits and breads. Surrendered by local restaurants and small bars, nice to pop in for tapas and cerveza. Overall, I would recommend this hotel, good service and excellent location.

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Very Comfortable bed and beautifully decorated room. The bathroom is big and always clean.

No complimentary bottle of water as most hotels ive been too. They advertised slippers, coffee/tea machine and a balcony with the superior room but unded up with none of those

Ideal central location in one of the best areas of Madrid.

The only good thing of this hotel is the location, for us nothing else.

The staff was not helpful at all, breakfast very very poor. We requested a double bed and a room with nice view. We had 2 single beds on wheels, which where moving all the time, very uncomfortable and the room faced a view on a wall. I would not book this hotel again.

Good location, close to the underground

Unfriendly and not very smart staff, noisy room even though asked in reservation for quite room. Very hot in room, not able to adjust temperature.

proximity to all we required

small niggle, air condioning did not work

Emperatriz was a truly excellent 4 star hotel. It is no longer what it was but location, personnel and value for money still make it highly recommendable.

Nice size, location &cleanliness.

The bed was way too hard and pillows were a little too hard.

No tenían la habitación preparada cuando llegamos (a la 1 de la mañana) pero lo resolvieron rápido y bien.

Posizione vicina alla IE LAW SCHOOL, comfort e cortesia

La atención y el confort

Es cómodo, bien ubicado y las habitaciones son de buen espacio

Ubicación, atención del personal.

Falta de conservación en determinadas zonas del hotel, necesita reformas básicas.

Amabilidad personal

La cama tenía ruedas y se movía

La cama. El diseño de la habitacion. La tranquilidad. El personal de la recepcion

El ascensor. El personal del desayuno

Muy normal pesima atencion

Casi todo

El trato del personal fué exquisito, le estamos muy agradecidos, porque nos ayudaron a pasar un muy buen fin de senana en la capital.