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San Bernardo, 61, Madrid City Center, 28015 Madrid, Spain – Show map
Excellent location – rated 9.1/10! (score from 360 reviews)
Rated by guests after their stay at Eric Vökel Boutique Apartments - Madrid Suites.
|Two-Bedroom Apartment - Penthouse|
|Two-Bedroom Apartment with Two Bathrooms|
|Three-Bedroom Apartment - Penthouse|
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360 verified reviews
They speak your language
Eric Vökel Boutique Apartments - Madrid Suites's staff speaks: French, Spanish, English
Booking is safe
When you book with us your details are protected by a secure connection.
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and charges apply.
Grocery Deliveries, Car Rental, Airport Shuttle (surcharge), Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Lockers, Suit Press, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 360 reviews
Value for money
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We'd had a few problems with our booking and were checking in before the indicated time and the customer service couldn't have been better. The staff went above and beyond to help us out. On top of that, the apartments were beautiful and really well equipped. Roof terrace is an added plus too!
car park, hard to find in the streets
The location is convenient, central. The apartment (2 bedrooms, 2 bath rooms) are spacious, with spacious living room, fully equipped kitchen. Rooms with balconies. The reception (Miss Elena) was extremely helpful. We lost our luggage from Paris to Madrid, and as we dont speak spanish, she helped us to call the airline to track the luggage.
Very clean and spacious. Nice decor. Excellent location.
We were told that we would be able to access keys to the suite using an electronic kiosk since we were arriving after the receptionist was off duty. The kiosk did not recognize our booking number or pin number so we couldn't get keys. They later told us that the machine had been malfunctioning. I had forewarned them that we would arrive 'after hours' but they had not made any arrangements for us to access the suite given the broken kiosk. After about an hour and a few phone calls someone came with keys. It was nice to have a penthouse with a rooftop deck but views are not good from this location. You just see other rooftops and satellite dishes.
Fantastic top floor apartment lots of space indoors and outside terraces
Very centralized! Staff are knowledgeable and extremely friendly. I am impressed with how equipped the kitchen is. The washing machine/dryer is really useful if stay is more than 3 days!
The man we dealt with during our stay was exceptionally helpful in giving us directions and recommendations. Very close to great bars and restaurants, metro stn and supermarkets. Accommodation of a v high standard.
Fantastic location, very helpful staff, beautifully stylish apartments, would Definately stay again
No ironing board but no big deal.
Extremely friendly and helpful stuff. We were two couples and loved the two bedroom two bathrooms apartment. The living room was specious and convinient for evening gathering after a long day in the city. Location is excellent and within walking distance to major locations. Near by food store, drugstore and veggie store.
Can't think of something not to like about this place.
Late checkout wasn't available, but lockers are free to use - only until the receptionist leaves for the day (6pm). No pool
Tea-towels for bath towels (very small and paper thin) No salt or pepper in kitchen Had to ask for plug for the sink
The staf are helpful and friendly the place is nice neare every thing in the city clean secure good
It is in the center next to granveia st but the problem is no car barking in the place you have to go to bullock parcing at least 30 euro per night and very small avenues
Perfect location close to city center and the main attraction of Madrit, very nice & comfortable apartment. Very helpful Staff on reception. Quite room with great terrace from the back street of building.
Amazing hotel, staff were really helpful. Facilities were brilliant within our room. Rooms were spotless & we were close to everything such as tour bus, shops, restaurants. Would 100% stay here again
Building work to the front of hotel which meant it was really noisy but we had to consider that this was out of our control & not known at time of booking.
WOW. We have based our decision to book at Eric Vokel on its good reviews and our expectation is a little high. But seeing the hotel in person really surpasses all that. This is the best apartment we have ever stayed so far. We arrived at the hotel few minutes past 6PM and the reception and the main door was closed... everything had to be done electronically. A little nervous at first because we have not done anything like this before. My children were very excited and we managed to go in the premises, check in and pay on-line, get the key and enter our apartment, all done electronically. The apartment was spotless. Complete and modern kitchen appliances, bed is super comfy, ample toiletries. Lots of eating options and groceries in the neighborhood and very close to metro station. Ms. Elena has been very helpful. We would definitely stay at this aprtment again.
We have booked 2 BR with 2 baths, but were given 2BR with 1 bath. Upon confirmation with the receptionist the following day (Ms. Elena), she immediately offered daily cleaning and change of towels/beddings in exchange. We have glady accepted as we are happy with the apartment anyway. Overall, we liked everything...
Location excellent. Ideal for exploring the downtown area (Gran Via), palace, botanical gardens, museums etc. Apartment very good for family with teenage children. Supermarkets close by. Apartments located to rear probably quieter.
Issue on check-in (overbooking). We were allocated a lower spec apartment than that booked. When I queried with reception staff, was told the apartment type booked would be available from our 3rd night onwards. We were staying for 5, so agreed to transfer, after accepting cash compensation. Tip: know what you have booked!
On day of arrival had email advising problem with rom due to previous guests and would not be available. They very kindly booked us into nearby apart hotel and have us some discount off the cost. Alternative was pretty good, just off same street but probably quieter and less traffic. Staff at Eric, very apologetic and ensured discount paid in cash to us and sorted free wifi at alternative accommodation.
Alternative did not have a roof terrace nor washing machine.
Terrace and black out blinds
Very clean and modern apartments in a handy location. Patricia on the front desk was absolutely fantastic - extremely helpful! Nice Touch to have a laundry/kitchen pack available as well as additional items from reception where necessary.
- Elena at the front desk was very nice and helpful. - Spacious rooms
- No servicing of rooms for 4 days (ie fresh towels) - Room was dirty when we arrived - Blinds squeaked - Hot water ran out
It was vey close to grand via, P. de Espana and metro station. There are many restaurants, markets just few steps away from the Appartemnt. The apartement is very quiet and clean. In the room we found everything we needed (washing machine, dishwasher, microwave, cleaning stuff etc. I will definitely stay in Eric Vökel Boutique Apartments If I come to Madrid again..
As above, helpful staff, great location and lovely terrace.
no towel for drying dishes in kitchen, that's all!!
Loved the location just off the Gran Via & close to a metro station. Also there were @ least 4 convienience stores within a 5 minute walk. The location was also great cause the Julia Travel (major tour company ) office was only about a 7 minute walk away. We had a penthouse terrace where r family enjoyed some evening dinners while enjoying the skyline/sunset view.
Hard to think of anything to criticize.
Very fashionable design. 24 hour service even though receptionist does not present 24 hours. great location.
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