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Property Highlights

Places of Interest:

Calle Princesa (0.2 miles)
Show map Espahotel Plaza de España

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Score from 345 reviews Very good 8.4/10

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Newest reviews for Espahotel Plaza de España

  • Bo
      China
    July 11, 2014

    very good location, easy to get to the city center. clean room with good breakfast.

    no free wifi

    7.1

  • Patricia
      Spain
    July 7, 2014

    Location extremely convenient for tourists Cheap parking in the center (lower floors of parking lot)

    El personal es muy incompetente a excepción del chico de las noches (Jesus). Habían cancelado nuestra reserva sin avisar por un problema con la tarjeta y al hacer el checkout nos habían dicho que podíamos irnos una hora después pero al salir nos trataron muy mal y fueron groseros. Nunca volveremos porque el personal no está capacitado y no hay una buena gestión. Es vergonzoso que traten así a los huéspedes. They cancelled our reservation even though we said we would arrive late. They had some problem with the credit card and instead of letting us know they just cancelled it. We had talked a few hours prior to our arrival and nobody told us. The night shift front desk clerk was extremely helpful but the daytime staff is useless. On our check out we asked if we could leave 1 hour later, they agreed and when we were about to go down the day clerk was extremely rude on the phone and asked us to leave promptly because check out was 1 hour late already! Preposterous! No communication among staff members whatsoever. Poor management and poor attention to guests. Will never go back.

    5.8

  • Anonymous
      Romania
    July 1, 2014

    I liked the location a lot, it was close to the subway, but within walking distance from main attractions. The staff was very nice and helpful, breakfast was delicious and the ladies at breakfast location were the nicest.

    Because this location offers possibility to use a kitchenette, my room was smelling quite a lot from other guests' cooking, which was not so pleasant for me.

    8.3

  • Simon
      Australia
    June 22, 2014

    was handy being so close to the main travel centre to meet up with tours and not far from the palace and old town as well. it was a good base to do our exploring from.

    7.5

  • Carina
      Ireland
    June 10, 2014

    proximity to historic area within 5 minute walk to the royal palace. very convenient location. room large but basic,

    busy traffic outside. only lobby area no communal spaces so have to look for alternative place for relaxing drink . no information in the room on the operation of air conditioning and no channel guide for the tv.

    8.3

  • Carlo
      Italy
    June 4, 2014

    The room was nice and clean. The staff was very polite and welcoming.

    Breakfast hostess were very polite and active, but the location and the organization of the breakfast was no good at all for 8 euros. Little choice and machines not working properly.

    7.9

  • Leonard
      United States of America
    May 27, 2014

    Location

    No internet, bad computer in the lobby

    5.4

  • Anonymous
      United States of America
    May 19, 2014

    Location

    You have to pay for internet? Please join the 21st century.

    5.8

  • Sarah
      Malta
    April 8, 2014

    Goog location, right in the centre of Madrid. Easy access to all transport options, metro, busses, hop on hop off etc. rooms spacious and clean, good value for money and friendly staff. We also got a nice room on the top floor overlooking the amazing views of the royal palace. Beautiful!!

    7.9

  • Sunmi
      South Korea
    March 30, 2014

    I stayed this hotel for 4 days. Very kind and very good location.

    9.2

  • Anonymous
      United States of America
    March 20, 2014

    Location

    Front desk was not helpful. One clerk sat at the computer and wouldn't help although there were several people waiting to check in.

    7.1

  • Ivette
      United States of America
    February 4, 2014

    everything

    nothing

    10

  • Irina
      Russia
    January 15, 2014

    Great location, excellent quality/price ratio. Amazing views. Definitely, will choose it again for staying in Madrid.

    There is a kitchen (a little bit outdated), but without kettle - it is a quite strange. Paid wi-fi, though it was possible to connect to another network.

    9.2

  • Anonymous
      United States of America
    January 2, 2014

    location

    average amenities

    7.9

  • Mihaela
      Romania
    December 17, 2013

    Excellent location and great price.

    Quite outdated hotel. Strong smell of food in the room at all times.

    7.5

  • Anonymous
      Malaysia
    December 1, 2013

    The cute little cooking area

    9.2

  • Anonymous
      Australia
    November 15, 2013

    Friendly helpful staff, luggage storage not a problem - which was fantastic as we were touring Spain!

    Kitchenette was great, but no facilities for tea/coffee making - only pot to boil water - and no toaster.

    7.9

  • Anonymous
      United States of America
    October 13, 2013

    The rooms were very spacious, with kitchenettes. Right next door to Julia Travel which was very convenient for the Tours which we had booked. I would definately use this Hotel again when traveling to Madrid and recommend to family and friends.

    10

  • Anonymous
      United States of America
    October 10, 2013

    Location is excellent, Very friendly helpful staff.

    Hotel is incorrectly named. Insufficient clothing storage if staying for more than a couple of nights.

    8.3

  • Philipp
      Russia
    October 3, 2013

    Good location: few steps for the Palace and metro station. Silent place. We obtained room with 3 windows (2 nice views). Good staff.

    10

  • Mohammed
      Saudi Arabia
    October 2, 2013

    Location Staff Room size

    The pathroom fan is not good There no electricity power near the beds

    7.1

  • Dmitry
      Russia
    September 23, 2013

    Great location, a picturesque view from a large window. Modern facilities, including a good kitchen. A lot of light in the spacious room. Very cosy, clean and comfortable. Good design, friendliness, lightness and comfort create the right atmosphere you need for a pleasant vacation. Very friendly and helpful staff, lots of thanks for your help and advice! A lot of shops, bars and restaurants around. The wi-fi is optional and has to be paid for separately, decide yourself if it is an advantage or a disadvantage. For us it was good because we were too lazy to go downstairs to pay for it and as a result didn't spend all the week in social networks.

    The online wi-fi payment system didn't work, but actually we had no need in the wi-fi and didn't even ask the reception about it.

    8.8

  • Anonymous
      United Kingdom
    September 17, 2013

    The location is convenience

    A little bit noisy.

    6.7

  • Dina
      Egypt
    September 7, 2013

    The location is perfect .The hotel have such a nice view from the rooms , so near to sol &metro station

    The name of the hotel is Apartamentos Plaza España not Esbahotal so we took time to find the hotel

    10

  • Jeroen
      Spain
    July 30, 2013

    Really nice stay, good airco. All the facilities were there. We stayed in a room especially adjusted for people with mobility problems and everything was available.

    For breakfast we had to go to the bar next door. Although the service there was excellent, no complaints about that.

    9.2

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