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Paseo de la Castellana, 191, Tetuán, 28046 Madrid, Spain – Show map
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3059 verified reviews
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Exe Puerta Castilla's staff speaks: Italian, French, Spanish, English
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Sauna, Fitness Center, Hot Tub, Turkish/Steam Bath
Food & Drink
Breakfast in the Room
WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not possible) and costs EUR 19 per day.
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Soundproof Rooms, Heating
Italian, French, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 12 years stays free of charge when using existing beds.
All older children or adults are charged EUR 30 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 3074 reviews
Value for money
Show reviews from:
Hotel Vía Castellana is in Madrid’s Chamartín business district on Paseo de la Castellana Avenue, next to the iconic Kio Towers.
Score from 1637 reviews Very good
The Ayre Gran Hotel Colón is a designer hotel in a peaceful setting, just under half a mile from Retiro Park. It includes stylish, air-conditioned rooms with free Wi-Fi and flat-screen satellite TV.
Score from 2510 reviews Very good
Located just of Madrid’s Gran Vía, the stylish Hostal Gala is a 5-minute walk from Puerta del Sol. It offers a 24-hour front desk and rooms with cutting-edge design and free Wi-Fi.
Score from 858 reviews Excellent
Located next to Cuatro Caminos Square, this hotel’s interior is decorated with plants and palm trees. Its restaurant features an attractive conservatory and the smart rooms come with free Wi-Fi.
Score from 1388 reviews Excellent
The location. I love this part of Madrid and is next to a tube, train and bus station which is really handy. The staff is very kind and helpfull
The room was nice and clean except from the carpet which was clean but full of stains
the location was ideal, the staff very helpful. overall cleanliness was excellent. Room was more than i expected, good value for money.
Have stayed at this hotel for over 5 years , always first class service !
The cleaning lady and check out personnel were great. My room was quiet, warm and cosy with no strange tobacco smell.
The young receptionist at check in was cold and not welcoming. Told me where my room was in a rush to get me out of her sight.
Near to Santiago Bernabeu with the metro line a stone's throw away. Staff was courteous and polite.
The heating in room was not optimum.
The rooms were tidy clean and spacious, breakfast was nice, perfect location!
Staff were very nice/helpful. Rooms were nice, tidy, comfortable
No bar or restaurant in the hotel
+ Location + Room Size is good + Staff is Courteous
- WiFi is slow
Walking distance to Bernabéu.(20 mins) Nice, clean and spacious room Excellent view of the mountains in the room. Right beside metro station.
Restaurant seemed to have closed down. Wifi pretty slow
facilities generally good
staff were not to friendly, got in a bit early 12pm , was told room would be ready in 15 minutes waited 1 and half hours, reception staff were not to helpfull with much at all
During our euro trip it was the only hotel where the staff couldn't find us a big taxi for 4 people with 4 big luggage. We had to take 2 taxis to the airport instead of 1.
Rooms were in excellent condition, with all mod-cons; area was better than expected: no noise; metro hub across the road. This hotel was real luxury for a good price.
The staff could have been more helpful in telling us what was on offer in the hotel but I think this is normal for this kind of business/four-star hotel
The location is perfect also the price was very good for December.
It looks a 3 star hotel and not 4 star. The room didn't smell clean and we hadn't towels. After ask for the towels with didn't receive an apologize for it.
Location near metro was very convenient, and the size of the room was good.
Wish there would be a kettle in the room and that the bathrooms would smell more fresh after cleaning.
I like the location of it and the views it was really good connected to metro and bus stations they are in front of the hotel
I didn't like the room service they don't answer and there service is poor
Room was spacious and the Queen bed was comfortable . we would like to compliment the Reception Counter Staff name PAULO for his warm & friendly approach during our stay & always willing to help us out with our queries .
the Extra Bed provided was not comfortable , the metal spring was sinking when son lay to sleep . on a separate note - sad there was no facillities for Money Changer. The banks only service clients / customers who holds accounts with them.
At first they gave us two beds connected to each other while we prefer a real king size bed
Reasonable hotel, good location, nice breakfast.
Sending me garbage mail. It is enough to nevet stay there again. No vegetables for breakfast
Location Convenience Wi-Fi fast, reliable and free
Filthy carpet on floors
Spacious rooms, nice modern design (somehow hotel owners in EU seem to ignore the design... not in this one!), very nice view, easy to find, close to metro and transport, yet it was very quite (I did not hear other guests neither the city was noisy!) knowledgeable stuff provided info and recommendations. Overall, a great hotel to stay.
The bed quality could be better for a 4-star hotel: I do not understand why would they use spring-box beds while there are great foam ones available. Another tiny thing is that I was not provided the instructions for the wifi login at check-in. I think they should be written right at the key card.
Hotel was very nice, location was great for visiting Real Madrid FC. Staff were exceptionally helpful. Would definitely stay there again.
cleanlyness nice relaxed atmosphere value for money happy helpfull staff
no coffie making facilaties in room
Good location ideal for metro system
No mention that hotel restaraunt closed on the 1st July when booking online!!
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