It was a negative surprise that although we had a huge kitchen in our apartment, there was no kettle to have a tea in the morning... No hairdryer (you had to ask for it at the reception), no iron either... We only tried the breakfast the first morning, but did not like it, so chose other places for breakfast from then on. Even though we had a private terrace, large one, with table and sunbeds, the hotel does not get morning sun at all, so unless you sit in the room the whole day, you can not enjoy the terrace really.
The very first experience was that they promptly replied to my emails after booking. And when they found out we were recently getting engaged, they offered an upgrade to their 6th floor apartment with big terrace, with no extra charge. That was a beautiful surprise. We wanted to be close to the beach, and the hotel was perfect for that, literally off the promenade, on a narrow pedestrian street. We also loved the fast wifi we had in the room, and staff members were nice and helpful.