눉On arrival took 20 minutes for a porter to be available to take our bags up. The A/C in the room on arrival was very slow, so requested an engineer at 11.30pm! After which it was bearable. Prior to arrival at the hotel I had emailed to request a quieter room on a higher floor. We were given, as booked, a ocean view room, however the balcony was directly above the evening entertainment (Rm 3131) from 7pm to 11pm every night, in addition there was a Poole table directly outside our room, so one afternoon when we did come back to the room for a nap, all we could here was balls potted and loud conversation! We travelled with a 5 year old and our room was the other side of the hotel so it was a good walk in 30 plus degrees heat to get to the childrens pool. Once at the childrens pool I was annoyed that there are no sun beds just chairs to sit on and view your children, so you can't sunbathe and relax whilst they play. I saw no lifeguards on duty at any of the pools. The notice at kids pools states open 10am to 6pm, however the first 2 days, they did not turn the water slides on until 11am ! When I queried this with the attendant, he said the sign was wrong and should say 11am. However when I later spoke to the hotel manager, she was very surprised and reassured me the pool should open at 10am ,next morning the slides would be on at 10am which they were. The toilets and bar are at a lower level, down a slope, so with the little ones keep wanting drinks and toilet, you have to accompany them. For 2 days during our week the slushie machine wasn't working. The next day the water dispenser wasn't working. This hotel does not give you bottles of water, even though you are 'all inclusive' ! whatever that means, only water by the cup/glass. This bar provides burgers and hot dogs when the main restaurant is closed. They were cold and stale ! Unlike at the main pool bar where they are made fresh to order.