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Newest reviews for Dream Gran Castillo Resort & Spa

  • Gillian
      United Kingdom
    September 9, 2014

    Good food, clean rooms, good facilities, friendly staff and an energetic entertainment crew.

    Bad smell when emptying the sewerage tank during the day parked right next to the kids pool area.

    7.9

  • Natalie
      United Kingdom
    September 6, 2014

    The staff are very accommodating and the food is amazing

    Allocated dinner times, lack of drinks between breakfast and when the bars open.

    8.8

  • Graham
      United Kingdom
    September 2, 2014

    pools, food, room, view, staff........waiter especially good, photography the beach at papagayo.

    queuing for food but got into it eventually and been asked to go to entertainment events all the time in the evening, although the shows were really good.

    10

  • Paul
      United Kingdom
    August 29, 2014

    Size of our room, main pool,breakfast,sea view.

    Reserving sun beds, poor activities for our 8year old, children pool noisy , cleanliness of rooms had to complain three times, food the same, quite a lot of chavs!

    6.7

  • Lucy
      United Kingdom
    August 29, 2014

    Excellent hotel which was extremely good value for money!

    10

  • Karen
      United Kingdom
    August 26, 2014

    We loved the food, room, maid service and adult pool

    No spirits in adult pool! Sangria, beer and soft drinks only. Why would you have spirits and cocktails by children's pools and not at Adult pool? Adults = Adult drinks. A very big downside for us

    9.6

  • Susanne
      United Kingdom
    August 19, 2014

    Lovely room with a great balcony and sea view.

    Told when checking in to ask lifeguard for sunbeds which would not be a problem. Lifeguard shrugged his shoulders and said we should have arrived earlier. Went back to reception who sent someone back with us and got us some ancient sunbeds. All beds were towelled up by 8am the next morning. I was told when checking in at reception that long trousers were required to use the main dining hall but i was told that as i didnt have any that i could use the restaurant terrace for dinner. I declined the offer of borrowing some trousers from their storeroom. When i got to the restaurant i was told i could not use the terrace as i had been told. The restaurant manager then phoned reception who confirmed this. I was then told to find my own table as they would not serve me with shorts. They were very rude to us when all i was doing was following the instructions that reception had told me. A complete an utter joke of a hotel.No mention of the long trouser rule (which i dont have a problem with) was made before booking so that i could pack some. My idea of a holiday is not setting an alarm in order to grab a sunbed. Walking past the Iberostar,H10 Timanfaya and the H10 Rubicon palace i noticed sunbeds were available all day long.I was told by other guests that the hotel was so busy as they allowed non guest to use the facilites on a daily pay scheme. We checked out that morning. My advice is to book somewhere else rather than having these hassles everyday.

    5

  • Fabrice
      Switzerland
    August 17, 2014

    Friendliness and efficiency of staff Quality of restaurants and bars in general Spacious Room

    Italian Restaurant not as good as the other ones Big Hotel, which we did not realise before hand, but got used to it :)

    7.9

  • Simon
      United Kingdom
    August 12, 2014

    A Wonderful reminder of the meaning of customer service. Fabulous staff everywhere throughout the complex, from the friendly giant steak chef through the Ginger English barman always so happy to serve and great with the kids to my kids new favourite superhero "Alex". Great food, particularly breakfast. Loved our room, with a dividing door, perfect for small families and a stunning view too. Couldn't have chosen a better place to relax with my family

    The Thomas Cook delayed flight home! The hotel is just awesome!

    10

  • Richard
      United Kingdom
    August 12, 2014

    staff - from reception when we arrived to restaurant staff and the ever running around bar staff were all so polite , willing to help and always cheerful room - upgraded , so result , what a size huge , clean ,great view , will try and get same next time we come food - so hard to keep all happy but various meats and fish on and all the salads etc you could want , kids and partner spoilt with the pudding selection pools - bit nippy but whole point is to move around and play with the kids so soon warmed up , same old problem with sun lounger saving early in morning , but plenty around to go around and pool staff helped find lounger if short and one somewhere else. All inclusive - first timers at it , heard that food naff and stand around waiting for drinks as no staff Not at all here food ok and we were served drinks really quickly well done, hope if I do again will get the same service In all cannot fault Hotel , room , service , food Thanks to all staff , well done

    Only booked for 7 days so too short

    9

  • Julie
      United Kingdom
    August 11, 2014

    It was very clean and the room was huge! All the staff were very helpful and our waiter was lovely.

    The location was a bit out of the way. And there was no beach outside the hotel.

    9.2

  • Cheryl
      United Kingdom
    August 7, 2014

    The hotel environment The Junior suite room and large balcony The holiday atmosphere The spa and spa pool were lush The food was top notch

    Some paint work could be redone in some areas Bathrobes in all rooms would be nice Cleaners need to ensure they leave enough towels and refill the tissues! There were some flies on the food which needs sorting asap

    9.2

  • Brian
      United Kingdom
    August 3, 2014

    Staff excellent and always polite, cheerful and willing to help, food fantastic with so many choices.

    Parents allowed kids allowed to have laser pens which they continued to shine in peoples eyes and rooms. hotel need to ban them they would not be allowed at sporting events because of these effects.

    9.6

  • Ann
      United Kingdom
    July 31, 2014

    We had booked a senior suite. The room was excellent large spacious beautiful bathroom shower room and dressing room! and a very big balcony with a sea view.

    Buffett style eating. Food could not be faulted but would have preferred more choice of resturants with waiter service.

    6.7

  • Pat
      Ireland
    July 27, 2014

    Total relaxation, that is why we have been there twice and will be again shortly

    Getting up early to make sure you got a sun bed

    10

  • Tomas
      Ireland
    July 26, 2014

    Friendly and helpful staff.

    Been turned away from a buffet dinner for wearing casual shorts instead of jeans/trousers. Silly .

    7.1

  • Sandra
      Ireland
    July 22, 2014

    Everything about the Hotel was 100% especially the Animation Team who entertained both kids and adults from early morning to late at night. Food choices were excellent in all the restaurants so there was something for everyone and the menu changed from day to day which was great. Evening Shows were brilliant and well organised. Highly recommend this hotel if you got kids as there's never a dull moment not even with the weather!!

    The hotel is 5 star all inclusive the 'free' wifi offered wasn't great and wasn't available throughout the complex. You could 'buy' a better quality of wifi for €25 a week per device which didn't go down too well with the tourists after paying so much money to stay there - it should've been included.

    10

  • Keith
      Netherlands
    July 22, 2014

    Liked the location. Food is good.

    Mega resort so lots of people. Cockroaches at the buffet. Some staff excellent, some staff rude.

    6.7

  • Caroline
      United Kingdom
    July 13, 2014

    Customer service exellent Value for money Enjoyable relaxing break second time at the hotel

    10

  • Mark
      Spain
    June 24, 2014

    the chinese resturante

    10

  • Nelly
      Germany
    June 7, 2014

    Staff was extremely friendly. Excellent quality food. Super organization. Evening show very professional

    Picnic box could be improved a bit. But was not a problem. The planned zumba course felt out without annoucement

    10

  • Paul
      United Kingdom
    June 6, 2014

    It was our first time as a family in an all inclusive.Children aged 17,14 and 8.We had 2 rooms next door to each other with no problem.The rooms were spacious and cleaned every day.We ha clean towels every day.The food was to a high standard and never disappointed.The pools were clean and the girls had plenty of choice in terms o f pools and food. It really was a hotel that ran well, reception staff and cleaning staff were all polite and we had no complaints whatsoever

    We a re used to staying in apartments and having walkabouts in the evening.Playa Blanca was a typical,basic resort but this is not a criticism as we did not know Lanzarote.The hotel however, was outstanding and we were very impressed and would definitely return.

    9.6

  • Matthew
      United Kingdom
    May 11, 2014

    Food excellent. Lots to do for children. Rooms to very good standard.

    Distance of our room to the restaurant, but that due to size of hotel complex!

    9.6

  • Elizabeth
      United Kingdom
    May 8, 2014

    The weather, the hotel staff, and the feeling that they were pleased you we there. And nobody bothered us!

    10

  • Toomas
      Estonia
    May 6, 2014

    The half board price was advantageous. Papagayo beach was quite near (if you use car or bike). Food was quite good, large selection at breakfast and dinner.

    we had half board but dinner drinks were not included in the price!!! We had to pay even for the water for dinner..... this was strange. No sand beach directly by hotel. Should take longer walk or use bike or car. Internet access is quite expensive and slow.

    7.5

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