The first receptionist we encountered, Olivia, was not very friendly or customer oriented when we arrived. We asked about being upgraded to a room with a balcony and were told we could not do so as the hotel was full, eventually she managed to upgrade one of us. The next day the other receptionist upgraded without a problem. The hotel clearly was not full and we offered to pay for a better room but were told the hotel was full and this was simply not true. In addition when it came to checking out and asking if the hotel could accommodate us with a late checkout, given that we had a night flight, the same receptionist, Olivia, immediately said 'no.' It was this apparent lack of willingness to help and lack of customer care that spoilt the holiday unfortunately.
Views, location, bar staff, value for money drinks and tapas. Helpful reception staff - Carmen in particular was great and upgraded us without a problem