Gran Hotel Velazquez    

The place of the hotel near by the art-locations.

Nice staff, cozy rooms, room service

There was a party in the hotel during the night I stayed - enormously loud music from 1.30 am till 4.00 am left no opportunity to rest.

I liked the furniture, the style of the hotel and the location

I could hear noise from other clients in the rooms nearby

The Internet connection

Staff friendly and helpful. Clean. Spacious room - well equipped. Breakfast choice was fantastic - delicious.

nothing.

There is no free wi-fi in rooms!!! Only in lobby!

Breakfast was good. Upgrade to suite is good value.

Access to wi-fi was spotty. Towels were ratty. No conditioner offered.

room. bar and breakfast were excellent

no free wifi even limited, very unusual at this price

Every other hotel in Europe has free wifi in the rooms. Why can't Gran Hotel Velazquez offer the same as their competitors. We stayed in rooms 121 and 122 in the new part of the hotel however the lights did not come on in the evening - very unsafe!

Hospitable, helpful staff (not all fluent in English). Stylish decor, nice traditional feel to hotel, comfortable room and beds, excellent breakfast.

Constant 24hr buzzing noise from fuse box in room; asked reception to investigate but no apparent action taken. It's a good walk into town centre but the bus system was ok.

I relly enjoyed it

hotel was perfect.location is the best in Madrid,service staff breakfast everything was perfect.i will recomend everyone this hotel.

Good location to public transport and shopping areas. Good restaurants around

Service is poor with the basic help, wifi didnd work during the night I stayed. Reception stag just limited to check in and check our with out give Information about the basic services of the hotel

The hotel was in a very nice area,easy access to metro,lovely food , good service would use again.

nothing

value for money

Restaurant and bar

Wi-fi did not work, even in lobby TV outdated Mattress very stiff

Staff were very friendly and helpful. Location was good. Salamanca area.

only one thing wrong. when I had a shower water was cold.

Spacious room

Staff courtesy Staff Dont speak english and rude No in-room dining menu in a junior suite Torn curtains stinking towels Under-serviced for a junior suite AC not working Smoke entering the AC vents

Big beds

A little bit old

location

noises

Location

The bed and the breakfast Also internet conection kept Turning off and very difficult To buy the connection through credit card.

Set in a very impressive building of late 1800-ies or early 1900-ies, with very fancy inner structure, it is really a Gran Hotel. Very spacious rooms, with two 1.5 beds, full size tables, etc. Highly professional staff. Luxury bar. As for the centre of Madrid, good value for money.

WiFi in the rooms is not free, and it is not cheap, something like 6 euros per hour. You have to go to the lobby to read your e-mail, and even there connection is not perfect. 18 euros for breakfast seems to me a bit exaggerated. The location is modern centre, rather than historical centre, and you have to walk some 10-15 minutes to the closest metro stations. Overall, next time as a pedestrian I would choose something in Gran Via.

Everything,i always stay at this hotel.

Everything, facility, location, service

Good price offered, good location handy for metro, Retiro Park a walk away; at the hotel good bar and restaurant and room Service which is very useful with a small child! The room service was quite quick and efficient.

Had to ask several times to get a room service menu which should have been in room in first place, had to resort to taking the whole folder to reception to make the point, an unecessary inconvenience.