Gran Hotel Velazquez  

We were suppose to have one big triple room (with one double and one single bed next to each other). When we arrived it looked like the staff had no trace of our booking. I showed them my reservation that I printed and we were given a junior suite intstead we 2 sepearate rooms and TV'S. The room was huge, smelled very nice and had a wonderful bathroom. The breakfast is really goods as it had a huge choice

The staff is very unfriendly and except one young man at the reception no one seemed to be able to speak one word of English. It did not really matter at the end as we did not need anyone's help.

Great location, confortable and spacious rooms, good breakfast, very good value for money

Hotel was nice, great, safe area. We got exactly what we asked for, a quite room, non smoking. Breakfast was good.

There was no free Internet, they charge 6EU per hour. we needed to check in for our flight and print a boarding pass, not available without paying 6 EU.

that we were given the room really early when my wife and I arrived at the hotel

Location

No free wi-fi. It's not reasonable price to pay the wireless. No view at all from room, all we can see is service area. The staffs are not helpful.

An excellent location, price very good.

Comfortable room, location

Staff are not friendly

Good position close to downtown

Problems with the lift. Only Spanish TV channel.

The hotel is in a great upscale neighborhood full of shops, right down the street from Retiro Park and within walking distance to museums, restaurants, etc. Nice bar--and a great buffet breakfast. Staff is friendly, helpful, and polite; rooms are clean and bright and well-maintained. I was there with small children and they made every accommodation for us. A lovely place!

The only thing they didn't have was high chairs in the dining room--but they didn't have those in any of the restaurants we went to in Madrid. Go figure.

Very centrally located hotel within walking distance to major shops and restaurants. Hotel was nicely decorated and rooms are spacious with a separate living room.

No tea/coffee facilities in the room. I was not feeling well during my stay and could not boil any hot water.

Breakfast absolutely excellent !! Location of the Hotel is perfect. In 5 minutes you reach the closest metro station and in 10 minutes the most famous places of the city.

Old fashion style hotel, we booked a triple room, that wasn't so big. However, for the price we got, you cannot find better in Europe.

I had asked for a very quiet room given the fact that the Velasquez street is extremely noisy with rapid car circulation. The room I was given was facing the back side, so it was indeed protected from the street noise... but it had quasi no window since its only window faced an internal yard that was so deep and so narrow (a few meters wide) that it looked like a ventilation shaft. As a consequence the room was extremely dark during the day as if it had no window. In addition, the doors were too light to protect from internal noise by people returning to their room late in the night and slamming their door! In short, a bad experience!

The breakfast buffet was OK although very expensive!