The car park is unorginised poorly set up , couldnt check in when we arrived at 3 pm it was almost 4'30 before we got into our room , staff could of been more welcoming and attentive . Evening meal was awful cold poor quality and quantity had to ask for someone to get the chef to cook our meat , no one to greet us or to show you to a table sat for 15 mins then had to call a waiter to order our drinks . We had the half board option , when booking it is not made clear you have to eat in one resturant as it states the hotel has 4 to choose from .In the end we went to the italian styled resturant because we were still hungry and paid for our meal as we were so dissapointed with the buffet on offer ,as we had booked this hotel for our 1 st wedding anniversary we were only there for 1 night we tryed to make the most of it .Breakfast wasnt much better!! We were informed we had quick check in / out yet when we waited at the desk to check out no one was there ,managed to ask a staff member if he could get some one to assist ,he told me the hotels busy its closed you have to wait in the que ,it wasnt untill i stated we paid extra for this service and could see we were not happy he then got some one to come over and proceed with the check out .Overall very dissapointing for a 5* hotel and over priced ,have been to better 3/4 * will not be returning !!
The location of the hotel was out the way of benidorm strip bit close enough to catch a cab . Very easy to find , comfortable nights sleep ,spa facilities very enjoyable swimming pools all clean and well maintained !!