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Places of Interest:

Tito's Palma (0.2 miles)
Show map Gran Melia Victoria

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Newest reviews for Gran Melia Victoria

  • Philip
      United Kingdom
    August 27, 2014

    Every thing about it, very friendly and great location. Wonderful breakfast and all the staff so helpful .

    Nothing

    8.8

  • Shirley
      United Kingdom
    August 26, 2014

    Good location, nice 20 minute walk into Palma centre. Great breakfast. lovely pool. Had a side sea view room - bit dated but beds were really comfortable. Clarins toiletries were a nice touch as was the evening turndown and chocolates. The staff were very pleasant and accommodating.

    No tea bags/coffee in the room,would have expected this, along with complimentary bottled water for a 5 star hotel..

    7.5

  • James
      United Kingdom
    August 19, 2014

    - location - staff - service - quality/standard

    - bed (extremely hard, very uncomfortable. Should consider a mattress topper, if the mattress isn't replaced for something with a medium firmness; therefore, suitable for a wider variety of guest)

    9.6

  • Anonymous
      New Zealand
    August 10, 2014

    Beautiful decor, pool great, staff friendly and efficient, rooms spacious, breakfast wonderful. Meal in the terrace restaurant quite nice but very pricey

    Make sure your room is not on the side where Tittos nightclub thumps out its music all night -impossible to get back to sleep once it wakes you up and it goes til 6am ! No earplugs available in the hotel either!

    8.3

  • Sarah
      Kuwait
    August 9, 2014

    The staff at the pool were very friendly Also the bellboy Pedro was very kind & helpful

    We were family with children and i have mentioned while booking to have a connecting or adjacent rooms The recepcionist Pedro was very hostile out of no reason and booked us a far disabled room and when i asked if its possible to change the room and have adjacent one he refused despite the fact that there were plenty of vacant empty adjacent rooms! Thanks to his colleague who had managed to solve this issue!

    7.1

  • Jean
      United Kingdom
    August 3, 2014

    Breakfast

    Not really worthy of 5 star Next to nightclub!!

    5.4

  • Anonymous
      United Kingdom
    July 29, 2014

    The terrace bar, the pool area and the views across the marina.

    The road outside the hotel is very noisy.

    9.2

  • Simon
      United Kingdom
    July 27, 2014

    POOL , AIR CON, ROOM

    NO TEA/COFFEE IN ROOM

    7.5

  • William
      United Kingdom
    July 27, 2014

    Gorgeous views from sea facing rooms. Staff exceptional.

    Just a little tiring to walk to the centre in the heat.

    9.2

  • Anonymous
      Slovakia
    July 25, 2014

    nice view. beautiful restaurant. helpful staff.

    air condition in the room directly above bed so the cold air flows directly on your body while sleeping. we changed the room for this reason.

    7.5

  • Stephen
      United Kingdom
    July 24, 2014

    All good

    Food and drink too pricey

    7.9

  • Nicholas
      United Kingdom
    July 13, 2014

    The staff were all excellent, bar one, and the terrace and the service there was excellent. The concierge service was outstanding.

    One room was pokey and had a broken glass in it on arrival. The receptionist was surly, unhelpful and frankly rude, a shock as the rest of the staff were excellent. Despite plenty of email assurance weeks before arriving, we did not get adjoining rooms as requested, a problem with small children. There was no babysitting listening service, an extraordinary omission for a hotel of this class and cost. This impacted severely on our sense of enjoyment and means we are very unlikely to return.

    7.9

  • Yussef
      United States of America
    July 12, 2014

    Very bad service, extraordinarily over priced for very bad service, and rooms from the 1980s. Staff is extremely limited and very unprofessional, not what one would expect from a 5 star hotel, or even a 4 star hotel. I would avoid. Very dissapointing.

    4.2

  • Anonymous
      United Kingdom
    July 2, 2014

    Convivial atmosphere and staff were first class no complaints

    Some guest,s attitude to staff and Enjoyment of a relaxing stay left a lot to be desired.

    7.5

  • Maher
      Kuwait
    June 28, 2014

    The Food was not good and not testy

    9.6

  • Sharon
      United Kingdom
    June 28, 2014

    Easy check in, nice rooms with good view, well staffed pool area.

    When paying 355.00 euro's per night do not think it's appropriate to charge for coffee capsules and extra small bottles of water.

    7.1

  • Anonymous
      United Kingdom
    June 25, 2014

    Everything!

    Having to pay for bottled water in the bedrooms

    9.6

  • Tyler
      United States of America
    June 24, 2014

    The staff was amazing. Their service was top-notch. In fact, I was there on my birthday and they sent up champagne without anyone informing them.

    The wifi in my room as spotty, but worked very well everywhere else.

    9.2

  • Hestermarie
      South Africa
    June 22, 2014

    Lovely view of the harbour, friendly staff!

    The shower/bath was a bit cramped.

    9.2

  • Michael
      United Kingdom
    June 7, 2014

    Initial attitude of receptionist.. As though they were doing us a favour. Improved later on.

    7.1

  • Adrian
      United Kingdom
    May 25, 2014

    good value great views

    smoking in outside areas poor gym limited English TV restaurant the concierge recommended was very touristy and poor value no free water or tea/coffee in the rooms

    9.2

  • William
      United Kingdom
    May 25, 2014

    The room we had (1004) was very comfortable with a balcony overlooking the pool and marina. What appeared to be antique furniture throughout the public areas added to the overall ambience and comfort. We had dinner in the hotel one evening and the food was of a high quality as was the service. Location of the hotel meant easy access to the city.

    I thought that price of refreshments, especially at the pool was rather high. For example a pot of tea (made from a tea bag) for one cost €5!

    9.6

  • Naysar
      Belgium
    May 18, 2014

    Everything

    8.5

  • Alex
      United Kingdom
    May 11, 2014

    Terrace facinf the port. breakfast was very good

    no way to talk in Catalan, you can talk to them in catalán 100 times, they will never reply to you in the same language. Maybe I am not their type of guest

    8.3

  • Wilson
      United Kingdom
    May 7, 2014

    The staff were attentive and friendly with great service. The hotel and rooms were of a great standard. The views over the marina were second to none.

    9.6

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