Hotel Guadalete  

The staff are lovely and very helpful despite our lack on Spanish speaking ability. They helped us book tickets to the Andalusian Horse show at the very last minute and gave us excellent directions for anywhere we wanted to drive (as well as the maps). We loved the city centre of Jerez and would recommend staying here as its quiet and peaceful at the hotel but still close enough to get into town. Also it was very short walk to the Equestrian School and we would highly recommend seeing one of the shows there. Fantastic!

There was a wonderful balcony in our room, we really enjoyed it (although not all rooms have it). Every day cleaning. By surprise, the hotel was close to Sandeman's bodega (about 10 min walking), so you can drink and not drive. The old city is in the walking distance as well. Cold but cool swimming pool. Free parking.

Helpful staff, excellent location, pleasant design of hotel, good bathroom lots of hot water

Lack of storage space in the rooms,

I found the hotel staff snappy with few manners particularly at the bar and ordering food. The evening before we left the hotel we settled our bill in full as we were leaving early in the morning. However, on leaving the keys at reception the next morning we were asked when we would be paying the bill! I said that we have already paid the previous evening; the reply was "no you have not", there followed a lot of paper shuffling and muttering. Luckily I had the receipted bill with me which I produced. There was no apology and this made us feel very uncomfortable. WHILE IN SPAIN KEEP ALL RECEIPTS TO HAND AS RECORD KEEPING IS A BIT HIT & MISS!!!!!!!!!!!

a very well apointed hotel,close to city centre.

The interior is very nice. The poolside is exellent. The rooms are roomy and good size. The breakfast is good and lots to choose from. And it has free parking.

The night reception staff didnt speak english.

Non functioning Jacuzi, Sauna and WIFI in the hotel rooms. Room maintainance was not very good. The receptionist was very rude when we told the things which doesn't work and the only thing they said "maybe all the things will be fixed tomorrow" which was not the case.

Evening receptionist the gentleman on the evening of the 28th september sorry don't know his name but he was super in helping us in every way regardless of how busy he was. Thank you for your great help with a smile. Great location and peaceful.

The lady supervisor, the receptionists in the morning was good but the lady supervisor who ignored us and did not bother to see us as one of the receptionist told us she is going to see us after she finishes with the other visitors. The supervisor walked right passed us. The supervisor left the message with one of the receptionist to deal with us very disappointing and there's me thinking of returning for a week next year!!!. The bedroom could have had a better view but overall a great hotel.

Easy access to airport

I did not like that there was little or no internet connection. This is very important to me and they advertised that there was internet connection but there was not!

Lovely comfortable large double room, very clean and friendly staff

sauna room and jacuzzi were both broken and the pool was freezing in August!

it was close to festival we wer goin , pool area was nice an good pool bar...

Like most hotels in spain it was marked as a 4 star hotel when you got their it was clearly not a 4 star but this happens all the time in spain an portugal it was a 2 star/3 star max

Very nice pool area with music and a good bar under lemon trees, good and modern design of the rooms

In the room you can hear every noise of your neighbours; this is not usual for a 4-star-hotel.

Nice and clean hotel

Slightly outside the city centre, poor pool opening hours (12-20).