Eurostars Lucentum  

very good location . although in the heart of the city there was very little noise. staff were extremely helpful rooms were very clean and comfortable. recepyion staff very accomodating

Clean room, big bathroom, confortable bed, nice view.

Old "not flat" TV was noidy in a standby mode.

Fantastic location in Alicante. Close to shops, cafes, bars etc. Near to the castle and a short walk from beach. Exceptionally clean, comfortable hotel. Staff were great, especially recption staff. Excellent breakfasts that were given to us free of charge because of an initial problem with our room and facilities not being as advertised on the internet or on the information card in the room. Throughly enjoyed our stay though, despite hotel being geared for the business traveller not the tourist.

We expected to have access to a coffee bar and restaurant everyday/evening however the restaurant was not open on Saturday and Sunday, this meant that on our arrival day (Saturday) we had to go out to eat when all we wanted to do was be lazy!! There was a bar/cafe area in the main hotel foyer, however because this wasn't open until 7pm on weekdays and closed at the weekend it made the hotel feel as though it was lacking in atmosphere. It also meant that you couldn't get a cup of coffee (there were no coffee making facilities in the rooms) while we were in the hotel.

Good location in Alicante city with easy access to Tram station "Mercado". Also close to old town and Alicante Beach if you don´t want to take tram to San Juan beach which we did. 20-25 minutes to one of the best beaches in Costa Blanca if so. Breakfast was good with plenty to chose from. The room we had (standard double) was comfortable, clean, very comfortable bed to for a Spanish hotel. We never used the wifi so don´t know about quality. Instead we had a lan-cable and that worked really well in room.

Not a 4 star hotel. Simply not that good. We have stayed in many 4 star hotels and this is not living up to that standard. Definitely a 3 star though. Tips for staff, management to live up to a 4 star standard: Add dressing rooms for males and females on top "gym/spa" floor. Always have a set of clean towels during opening hours of "gym/spa" Add at least one more treadmill and some more weights and machines to be able to call it a gym to start with. Never used bubble pool so don´t know how that was, but due to lack of dressing rooms in the area I saw and almost slipped in all the water from guests that used in and then went down to rooms with the lifts since they could not change up there. Not classy at all. The staff also need to be more attentive during breakfast and fill up with things without guests having to wait for spoons, juice etc. The coffee machine was the worst experience ever though. Up grade to a better one and add one or two more while you are at it! Not 4 star quality to have one machine for all guests with queues as a result. Also the machine did not simply offer a "push the button of you your selection of coffee" but you had to do a lot of extra tricks to finally get what you wanted such as pushing a tiny "ok" on a small digital screen 3-4 times after you had done your first choice. Really confusing and not logically explained at all. Lifts took ages to come and then you had no control if it was a lift going up or down even if you pushed the correct button in the beginning. So, the minuses are all smaller things really, but things that make this hotel a good 3 star hotel, but they need to invest a lot more in gym/spa area, breakfast area and lifts, and staff attention to be able to call them selves a 4 star.

Easy check in and out.Handy for airport bus.Handy for shopping area.Handy for old town.Handy for metro.All in all ....handy for everything.

perfect location next to Mercado, Metro Station and city center - hotel has spacious rooms and friendly receptionist who even cared to phone us to ask if we are happy with the room - which we were.

What I liked the most was my company. Very friendly staff. They let us change room when we added on a second night so that we could watch the parade from "primiera linia". Very greatful for that.

The rooms were cold.

The room was comfortable. Good location. Airport buses stop directly opposite the hotel. Tram station to Benidorm is nearby too.

Would be excellent if coffee/tea making facility in room.

Great Value for money and easy for a short weekend break. Parking is just below and reasonable. Everything is on your doorstep.

High standard of room. No street noise unlike the last hotel I stayed at in Alicante Clean Comfortable

Nice buffet breakfast and the free wifi.

This is a very central hotel very good for shopping and restaurants. The beach is only ten minutes also. Hotel was nice but we only used it as a base and didnt use any facilities.

Not a complaint isolated to this particular hotel but if you dont speak any Spanish the tv may as well not be in the room. Cnn and bbc World News on loop 24/7. No satellite chanels so take your laptop as least its free wi-fi