Hesperia Lanzarote  

Hotel beautifully situated (the last in a series of hotels) in close proximity to the charming port. Nice pools and nicely maintained green area around them. Reasonable size rooms, very clean. Tasty for breakfast, a very large selection of products. For people who like sports very good hotel (for example, accessible tennis courts, squash, fitness). In near silence, peace and beautiful views of the sea.

Exaggerated price of dinner. Eating in restaurants in the nearby port is better and cheaper.

The location; very peaceful compared to busier parts of Lanzarote. The room was lovely and the staff were very friendly and helpful.

The occasional draining smell near the pools. Howvever it didn't last for long. The buffet in the evening was overpriced and not five star quality.

It is a fine building. The building and facilities look to be very well maintained. the spa centre loks to be very good for example.The breakfast service is very good. It portrays itself as a 5 star hotel. This is dishonest - it was not a 5 star experience staying at this hotel

The hotel staff are below standard expected for a hotel of this character. There is no concierge service whatsoever. The reception stafff were all young and inexperienced and inadequate to deal with the level of business atthe hotel. The hotel also lacks atmosphere - there is a very poor levelof entertainment. Wehave stayed at many 4 start hotels that were far superior to this hotel in terms of courtesy, atmosphere, quality. we will never return to this hotel and will not use hotels with this brand in future

beautiful room which was very good value for money

Pool wasa freezing and could we didnt use it as it took your breath away. Too few staff to serve all the people staying. Yet another corporate customer who does not get the balance of staff to customers right. Would go back if the pool and service where sorted out.

Location, nice walk down to the marina at Puerto Calero. Great breakfast each day. Nice pools & very relaxing place to stay if you're looking for a quiet break.

Charming & very helpful staff, all hotel very clean, excellent breakfast, nice pool, happy to pay an extra 10 euros/night to upgrade to seaview

Smell of drains outside my room

I liked the breakfast very much. I also liked the spa, the swimming pools, the sunbeds in the swimming pool, most of the staff, the big rooms and the huge bed.

I didnt like that there was no beach.we had to take a taxi to puerto del carmen which cost 12 euros to get to a beach with sand. I didnt like the fact that I asked for an iron for 3 days in a row and the girl in the reception started to get frustrated. They did get us an iron in the end but it was rented from an outside company and it cost us 12 euro/week + 10 euro deposit. The food and water were extremely expensive in the hotel but you can walk for 10 mins and get to the restaurants in the port. You can go to Papardella and get the best and cheap meals of your life.

The rooms were wonderful- although we stayed I'm a junior suite, the view was stunning and the ensuite with jacuzzi was such a treat. The breakfast was wonderful as was the pool bar and location, all staff were very friendly and kind always there to help and we had a wonderful 5 day break

The only complaint would be that the service in the pool bar was very slow they really needed an extra staff member . We did not mind though as were so relaxed. Also the rooms were cleaned adequately but they never removed empty water bottles or cups which was unusual.

To be near Puerto Calero it has good restaurants and the calm

Is not a real five stars hotel. The pool was not being clean every day.The hotel stairs had during the all weekend some follen drops. The service at the lowest pool was excellent but only one guy to attend all, the bar, the pool and the security !

Nice rooms, nice view (the superior). Very good breakfast. Shows (music, circus ...) at the other reception area every night.

One of the two rooms (the standard one) was smelling of smoke.

SeeBob and location

Diner lacking variety - we expected more fish dishes

Hotel was well worth the price. Rooms were lovely (very clean and well equiped) and staff very friendly. Breakfast was out of this world! (there was everything anyone could ask for). Everything was very well organized (we were there for Christmas), even Santa showed up with the gifts for the little ones. Marina with good few restaurants is only short walk from a hotel. I would recommend this hotel to everyone who is looking for nice and relaxing holidays.

The only problem for me was that kids under 16 were not allowed into the spa. I was counting on the swimming pool in the spa since water in the pools outside was to cold for a two year old.

This is a very luxurios hotel complex and what I liked about it was the comfort and rhe vast choice of food especially at breakfast, also the quality and quantity of food available in the pool bar and at the beach restaurant.

There is a lack of soundproofing between the hotel rooms