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Newest reviews for Hesperia Madrid

  • Anonymous
    August 26, 2014

    The food

    The 'view' from my room window.


  • Abdulmajeed
      Saudi Arabia
    August 7, 2014

    Worm welcoming Size of the room (((The Qur'an book and Compass)))

    No isolation between the rooms Regards


  • Mark
      United Arab Emirates
    July 6, 2014

    Central location, very friendly staff.

    Hotel is a little frayed around the edges and needs refurbishing.


  • Jose
    July 4, 2014

    Amazing. Sympathetic.


  • Anna
    July 2, 2014

    everything was almost perfect..

    .. except view from the window


  • Ibrahim
      United Arab Emirates
    June 13, 2014

    Thanks it was very nice stay in your hotel ...

    Hotel location is very nice


  • Alexandre
    June 8, 2014

    The breakfast was really good. Staff concerned with us.

    Room not cleaned enough.


  • Claudio
      United States of America
    May 18, 2014

    Excellent renovated comfortable room. Good breakfast. Safe centric location with close access to the metro and Calle de Serrano shopping-restaurants.

    A bit pricey for USA standards.


  • Bashkim
    May 6, 2014

    The pillows were very bad


  • Wieslaw
    May 6, 2014

    Service , breakfast


  • Saad
      Saudi Arabia
    April 19, 2014

    Lili from the cocerage was very helpful


  • Mohammed
      United Arab Emirates
    March 27, 2014

    all is good there .


  • Abdulmajeed
      Saudi Arabia
    March 27, 2014

    I would liked if i had the option of cold air-condition, its was cold outside but very worm inside.


  • John
    February 18, 2014

    Unsolicited upgrade to Junior Suite, shows initiative and imagination when dealing with guests. Excellent food and good value for money wine list.

    Nothing of consequence


  • Nichola
      United Kingdom
    February 12, 2014

    Great position - very close to nearby metro station. Very comfortable bed and immaculate bathroom with an abundance of towels!

    No tea/coffee making facilities in the room.


  • Brendan
      United Kingdom
    January 28, 2014

    Staff were very helpful and we were welcomed by the Guest Relations Manager when we arrived. The food was excellent too

    Wifi was a bit slow - other than that - nothing


  • Julie
      United Kingdom
    January 27, 2014

    Really comfortable rooms with all the facilities once I had requested them including an iPod dock and Nespresso machine. Breakfast was excellent too including gluten free bread as I am allergic.

    The room was advertised as having an iPod dock and Nespresso machine but I had to specifically ask for them to be sent to the room and they tried to get me to change rooms for this but I'd already unpacked. They arrived quickly but in my opinion should have already been in the rooms.


  • Anonymous
    January 5, 2014

    Excellent service in all parts of the hotel. They couldn't have been more kind, dedicated and professional. It was a massive pleasure to have been there. We will definitely have the Hesperia Madrid as our first choice next time we visit the city.

    The room was a bit small (for the name advertised) but the service and the attention received compensate greatly for that.


  • Robert
      United States of America
    December 8, 2013

    Excellent service and efficiency . One of the top hotels in Madrid.



  • Carole
    October 28, 2013

    Loved the friendly, comfortable vibe of the hotel. Not a pompous 5 star city hotel. Perfect for a city break. Spotlessly clean, multi national tv. Fabulous breakfast. Kudos to the management for friendly, helpful, professional staff. Location perfect for Bernabeu (easy walk), tour bus stop close by. Absolutely will be first choice hotel in future visits to Madrid.

    One tiny issue I had with shower/tub - slid every time I got out. Not sure if the sides of the tub are higher than normal, or if I am just not used to a shower over tub. That's possibly more me than the hotel !


  • Paul
      United Kingdom
    October 25, 2013

    Location , staff , quality of rooms

    Casula dining options


  • Graham
      United Kingdom
    September 5, 2013

    The staff were all super attentive and helpful. The decor was relaxing and level of comfort and cleanliness excellent. We did not eat there apart from the buffet breakfast which was very extensive with every element of high quality. We stayed mid summer as tourists but it is clear the facilities for business clients are also very efficient.

    We could not fault anything during our one week stay. For visitors new to Madrid or on very short stays they may find the location a little way out of the centre but with taxis, a metro station and bus stops immediately outside the entrance it is actually in an excellent location for cultural or gastronomic tourism or for any business traveller.


  • Anonymous
    July 22, 2013

    Friendly professional personnel, art deco interior, quiet rooms with double window shields. Good location

    We bought an upgrade to Junior suite and the room was really small


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