Preciados VIP  

The hotel was located right in the heart of Madrid! Easy access to everything! Despite being on a very popular street the room was extremely quiet! No street noise at all! The room was very comfortable, bed was great, and air conditioning!!The staff was wonderful! Especially the bellman Raoul! He met us at the cab the first day and took great care of us from then on! He was also full of knowledge of where we should go and how to get there. If I go back to Madrid, which I'm sure I will, I will definitely stay at the Preciados vip again!!

Would love it if just coffee were available. There isn't coffee in the room so you have to have the breakfast buffet or room service for coffee. With room service you only get one cup of coffee. Luckily there is a great little place right around the corner. I would suggest a coffee maker in the room!

Excellent, well-appointed rooms and bathrooms. Very friendly staff; excellent location in the heart of Madrid.

Breakfast comes at an extra cost of around 17 euros per person, which seems rather excessive.

Great location, 5 - 10 minute walk from all the main attractions. I really liked the added extras, the Wi-fi was free as was the mini bar in the room. The room was always spotlessly clean and the staff were all very friendly. I also thought it was very reasonably priced. All in all a great stay.

My wife and I stayed only one night at the Preciados VIP during our stop-over from Barcelona to the United States. But based on this single experience, and the excellent help we received in confirming our flight for next morning, the fine breakfast brought to our room because we had to leave early, and the help getting a taxi, I would definitely stay there again. Very close to everything in terms of restaurants, historical sites, and art museums. Professional staff in every respect.

Location; staff; sound proofing; breakfast buffet

Exhaust in the toilet; Effectiveness of Air Conditioning. Reception staff could not guide us properly to conducted tour arrangements. Hotels atound the tourists area in the world make arrangements with the tour operators whereby the guests can book the tours directly at the hotel reception and the buses pick up the guests from the hotel at the appointed time. No such arrangement was found. Plus the satff could not guide us properly to such tours.

Central location. Easy walk to the museums/palace. Given that it is mid city on a busy street the rooms were very quiet with excellent double glazing/shutter combination - and this was in a street- facing room. Some construction work going on at hotel but very well contained. Staff very helpful. Free minibar an unexpected bonus and replenished every day!

Perhaps on your site the street address of the hotel could be added to as Preciados is a pedestrian only street and part of a large pedestrian only zone. The taxi we got from Atocha station obviously didn't know that hotel is on a corner, and can be easily accessed directly by road ( I think Calle de Veneras but would need to check with hotel). We were dropped at opposite end of pedestrianized area and took a wee while to locate hotel. (Due to taxi driver ignorance and our not downloading actual directions and map but just arriving with address as on printout.) Not a complaint, just a suggestion

This hotel exceeded our expectations. It was a little gem in the heart of old Madrid. The location was absolutely perfect for both sightseeing and great shopping. The hotel itself I would classify as a boutique hotel. Right from the moment we arrived, the very attentive staff made us feel not only welcome, but comfortable. The room was beautifully appointed with a marble bathroom, flat screen T.V. and state-of-the- art lighting and electronics (electric shades black out both the windows and the terrace doors). Although we were located so centrally, the soundproofed room and extremely comfortable bed afforded us wonderful sleeps. All this and an amazing breakfast as well, with fresh- squeezed orange juice, an array of fresh cut fruits, fabulous coffee and a huge assortment of hot foods and pastries, yogurts, cereals, pretty much everything you could ask for. Fantastic hotel and amazing value for the money!!!

Great, true 4* hotel in the heart of everything. Staff was very helpful. Room was great. Bed was a nice queen sized bed & slept great, had a nice fridge with some space for our drinks, and nice desk. Wireless worked Great here (1st time in 4 cities). Even had some english tv channels available. Breakfast was well worth it. Dinner was ok menu, but lots of alternate choices also available nearby. Would Gladly recommend this to anyone & will surely stay there again if we are in town.

No real complaints - 1 comment: not sure why this is listed as "Preciados vip", when the sign on the hotel & the local maps & references are just to the "Preciados". The difference confused our taxi driver from the train station to the hotel (or provided a convenient excuse for them to drive around)

Hotel overall ok, but I was surprised to see this at the top of the list on Booking.com. Not the top by a long shot. Still, on the positive side, some of the staff members were very helpful and I was able to walk around was close to many things.

I still can't believe that it made the top of Booking.com. To start off, the taxi couldn't get to the hotel. He dropped me off on the other side of the street and told me to walk to it. Apparently it's a pain to get there and Sunday is closed off or something. Also, why don't hotels get this? : Please ask the guest if they need help with their luggage and don't lunge at the bags under the guise that your "helping" when we travelers all know that it's just to get a tip...despite a friendly "Ola!". Really made me mad. Also, the breakfast was not great, the eggs were runny and cold and it was a bit surreal. The floors are parquet, not carpet, (that's just a personal thing) and the light from the street is very bright, but they did have electric blinds that helped.

Wonderful location. Exceptional staff. Well designed and quiet hotel in the heart of Madrid. Highly recommend it.

The room and bathroom were a good size with contemporary decor and good facilities, including free wi fi and free basic mini bar. Staff were friendly and helpful.

Clenliness/new rooms

Not knowing that the breakfast was not included in the fee...too expensive

Great location, free Wi-Fi, free Mini Bar (although not advertised), excellent buffet breakfast (one of the best I ever had in Europe), very quiet rooms