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Hortaleza, 19 - 5ª Planta, Madrid Center, 28004 Madrid – Show map
Excellent location – rated 9.2/10! (score from 550 reviews)
Rated by guests after their stay at Hostal America.
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941 properties in Madrid
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550 verified reviews
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Hostal America's staff speak: Spanish, English
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Terrace, Sun Deck
Food & Drink
Public parking is available at a location nearby (reservation is needed) and charges apply.
Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Concierge Service, Fax/Photocopying
Non-smoking Rooms, Family Rooms, Elevator, Heating, Air Conditioning
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 3 years stays free of charge when using existing beds.
There is no capacity for cribs in the room.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hostal America accepts these cards and reserves the right to pre-authorize your card prior to arrival.
For Breakfast Included stays, a buffet breakfast is served at a nearby hotel. Breakfast is available at the following times:
From Monday to Friday: 7:30 am - 12 pm
Saturday and Sunday: 8 am - 12 pm
Based on 550 reviews
Show reviews from:
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Value for money. Excellent location in city centre with easy transport facilities to places of interest. Friendly staff.
The shower is gross! And it has two positions regarding temperature: really cold or literally yealling, which means when the water is hot it makes a horrible squealing noise. And the best part is when the neighbor from next door decides to shower at 1AM and makes it impossible to sleep. The room is also quite dirty and small. The furniture is old. And if you stay on the fourth floor you have to go everytime to the fifth floor so they unlock the door to the fourth floor and you can access your room. The elevator is small and claustrophobic. I would never stay there again. It's was the worse place I've ever stayed.
Breakfast is excellent Bathroom
It is very central. The staff is very helpful and kind. Breakfast is provided in a very close hotel with good variety.
It is a bit inconvient because you have to ask the staff to open the door to your floor.
Location is best! Very central
Aircon in room was not working and even after i requested it being looked at, i was told someone will be sent, but after my 3 days there, it was still the same 'not working order' . I dont mind not having aircon, but in this case the room was warm and muggy so it would help to be fresh
A very comfortable stay - we were greeted with a smile, the room was clean and comfortable, the facilities were good for the price paid, the location excellent. We would definitely stay here again.
- a very friendly staff that gave us good tips on what to do in Madrid - very big toilet
- room wasn't very spacious
Comfortable, quiet, inner-courtyard facing room with shutters. Really helpful, friendly staff. Excellent value. Will definitely stay here again!
the cleanliness, as they will clean the room everyday
the toilet seat was broken and there was no heater in the room
room too small.
The members of staff were extremely helpful and friendly, especially Ruben and Cerverica! The location was extremely central and the wifi worked perfectly.
Wonderful terrace, location, staff and wifi
Had all the basic requirements for a budget room. Wifi was reliable
Not much exterior noise, but Noisy whenever anyone came and went or if TV was on
Efforts were made on bedding and furnitures. Overall look clean and quiet Nice bathroom with small tub Kind staff Reasonable price (outside of major events)
You don't get your own key : Having to ring a door, and get another door to be open every single time you need to access your room is from another time... Noisy corridors, slamming doors. Don't try to sleep in beyond 9am unless you wear good ear plugs (this is not a specific issue with that hostal).
- Extremely helpful and courteous staff - Nice clean rooms - Great location
It is good to spend a night. Conveniently located. Clean
Old refurbished building Not enough electricity plugs No Amex More towel hooks Small bathroom
Location, very big bathroom
Noisy. You can hear what's going on in the room beside yours and even at the reception desk. They told me that mine was the most silent room!
the location to the central and the hospitality of the staff
Great location , great staff ... Would stay again
location was great for those who like to be in the center of life, many rooms face courtyard, so no street noise even though it's 24hours party on the street. Rooftop terrace(!) is absolutely marvelous, not all the hotels even in the same building have this to offer. Absolutely recommend
they should install a bit more facilities (for common use) like cattle, small things like sugar, microwave, etc. rooms are not very noise-safe, so you can hear the water flowing, steps, etc.
-Friendly staff; -Excelent location, very close to the city centre, but quiet enough; -Comfort and clean; -Good wi-fi connection over all hostal
location/cleanliness/pleasant staff/great value
The staff was nice and polite and could speak English fluently. The location was quit good. Near to city center, the metro stations, shopping centers and restaurants. The room was small, but very comfortable. I think it is impossible to find such a place at this price in Madrid!
The hand held shower was broken!
Very nice and helpfull staff. Very clean. Breakfast
Need more kitchen equipment
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