The management is very poor with, dare I say it, their behavior boarding on the fraudulent.
When we booked, we requested a double room. When we arrived, we were given a twin room. We were told that the ‘problem’ was that the hotel/hostel had not confirmed that a double room was available for us.
With every other hotel booking I have made (and that’s 100’s) an establishment will tell you if facilities you have requested are not available at the time of booking, thus giving you the opportunity to book elsewhere.
El Pilar, by not communicating at all, deny you the opportunity to do that. So, arriving there, and finding out that you’re getting a room you didn’t want, leaves a very poor impression indeed. Also, it’s too late in the day to arrange alternative accommodation.
I would not recommend this hotel to anyone whilst they behave like this.
This is a budget Hotel/Hostel, so we were not expecting to stay in a palace. To that extent, this establishment ticks all those boxes. It is very basic accommodation.