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Newest reviews for Hostal Santillan

  • Julie
    July 21, 2014

    The staff was so friendly and helpfull! I stayed first some days with another person, in a doble room. It was very nice, with aircondicion private bath and toilet. Plenty of room.

    After I stayed a night just my, and had a single-room. The bed was not that good, and there was a air-blower, which was noisy and not very functional, but without it, the room would be very hot.


  • Anonymous
      United States of America
    June 30, 2014

    Centrally located

    While the twin room was away from the noisy street side, the room had poor air ventilation which was definitely felt on a hot summer day.


  • Anonymous
      United States of America
    June 26, 2014

    Newly remodelled, nice old building, great location, very friendly and helpful staff, clean and comfortable room and facility, wi-fi worked well, excellent value/low price.



  • Don
      United States of America
    June 24, 2014

    A place in the room for working on the lap top but hard to see with the dim lamps. The location is great, central to all points. Liked the bathroom and the bed was comfortable. Staff was courteous and friendly.

    The lighting in the rooms is poor. Very dim.


  • Marta
    June 10, 2014

    Hostal Santillan is very well located, in the Gran Vía near the metro stations, restaurants, stores, monuments. It was very clean and the staff was helpful and friendly. After the checkout they kept our bags the entire day. The room had enough space, it was very comfortable and cleaned everyday.


  • Dimitra
    May 28, 2014

    The decoration, from the entrance until up to the room. Clean, comfortable, quiet, everyday cleaning. Good and safe area Gran Via, secure main street with shops, restaurants, next to the stop for the hop on hop off bus, walking the beautiful street gran via you reach sol square. Friendly stuff, they gave us an extra blanket. wifi in the room and tv, shampoo and soap, big bathroom, hot water. Magnet key for the door downstairs. We had room 71 on the 7th floor with private bathroom, but also the toilet outside for the rooms that didn't have bathroom was very, very clean. Near to the metro station Plaza de España (4-5 minutes) and nearer to santo Domingo station,right opposite of it. I really enjoyed the decoration, the floor downstairs and the lift.


  • Ozlem
    May 26, 2014

    Hostal Santillan is very close to Pl.Espana, Pl. Mayor, Pl. Puerto del Sol, Catedral de la Almudena and Palacio Real. You can easily walk. Hostal Santillan is on the street Gran Via. There are many alternatives for eating and shopping.


  • Christine
    May 14, 2014

    Great location walking distance to main sights, lots of cafés & restaurants, close to great shopping streets, spotless room & pleasant staff. As a woman solo traveller I felt safe. Beautiful building. Will stay there again.

    Wifi was a bit slow in the room.


  • Julie
    May 3, 2014

    The room was very comfortable and had the feel of a boutique hotel and not a hostel. I have stayed in other Hostels in Madrid and I would say out of the 3 that I have been at, Hostel Santillan was the best by far.

    There was some slight confusion when checking in. It was resolved quickly though. I was a challenge communicating with the person at the front desk. This property was a bit more pricy than other ones however the value was there in the cleanliness and comfort of the room and it was in a central location.


  • Anonymous
      United Kingdom
    April 25, 2014

    I initially missed the location but once found, I loved the proximity of this hotel Metro and it's location right on the Gran Via (buzzing with activities day and night). I opted for a room with an ensuite bathroom which was comfortable enough and clean.

    Not much really. No view from my room but just meant I had to go into the town and experience Madrid. The receptionist could not speak English but that is my fault for not learning Spanish beyond the basics.


  • Ali
    April 1, 2014

    - staff were good - location is fantastic - very clean .. they do clean the room every day -

    - internet very bad - only one elecricity plug in the room


  • Sherif
    March 30, 2014

    Location is perfect and staff are always welling to help

    My short stay


  • Saliha
    October 28, 2013

    Really clean, nice and helpful personnel, wi-fi, cosy, silent, I liked everything about this hostel. I strongly recommend it to everyonewho wants to come to Madrid!

    Nothing negative, really!


  • Tania
    October 26, 2013

    Great hotel, great location, friendly staff and excellent service, wi-fi at room! Perfect location!


  • Anonymous
      Hong Kong
    October 25, 2013

    The hotel is clean & tidy. Hot water for shower stable. Hv wifi provided but slow at night. The location near the metro. Ham shops downstairs with good price.

    The shower head diversified water everywhere, my hair always get wet. No hot pot water provided. No air conditioning but I went in October & it ok for me.


  • Ray
      United States of America
    October 13, 2013

    location, cleanliness, friendly young man at reception


  • Anonymous
      United States of America
    October 11, 2013

    Location, price, and cleanliness


  • Barbara
      United States of America
    October 7, 2013

    It is on 8th floor of busiest st in the city, Gran Via. But is close to Metro and lots of eating places. The staff we're good, the lady sold us tix to tourist bus at seniors rates. Room was very small but comfortable. No ac but they gave us a fan. You could open french doors to street but very noisy, even at 2:00am


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