Axel Hotel Barcelona & Urban Spa    

Localização, design e conforto.

Falta manutenção e concertos nos quartos. Além disso, o hotel cobra varias coisas à parte, 3 euros só para levar um copo no quarto, o sistema de rádio e tv é paga à parte e se você nao ficar esperto só de liga-lá ja estará pagando em média 6 euros por canal visitado!

Eu gostei de tudo , café da manha ótimo , vale a pena comprar , staff otimo Sr . Daniel espanhol da galícia, fala um ótimo portugues , muito gentil , sempre disposto a nos ajudar, quarto iluminado , quero voltar . o ar condicionado nao funcionava direito , mas tbm nem usamos.Serviço de quarto otimo , sempre quarto arrumado .

Apenas a internet , precisa sempre de senha e vc precisa ficar indo pegar na recepção . Toalhas , nao sao muito novas

Do serviço, a localização, a insonorização

Deveriam anunciar no booking que é um hotel gay. Ou mesmo na recepção deveria comunicar uma vez que estava com minha mulher e meu filho de 2 anos. Achei constrangedor em frente da recepção ter uma vitrina com instrumentos sexuais, para crianças e casais não recomendo, nem para ninguém.

O restaurante.

Sim, o facto de no acto da reserva via internet nao ter sido mencionado que era um hotel Gay

Não gostei - o atendimento é péssimo, não há funcionários suficiente. O ar condicionado somente funciona se deixa as cortinas fechadas e ligado o dia todo - não dá para entender. De quatro estrelas, o merecimento é duas!

Não gostei de nada. Não recolocaram nem sabonete, só tinha um roupão, os funcionários são esnobes e metidos. O Gerente nem olhou na nossa cara. Forçaram a gente a pagar um upgrade de um apartamento bem horribel. Nao volto e nao recomendo!

O ambiente do hotel e todo o staff, muito educados e prestativos. O gerente foi super simpático. O quarto não era grande, mas bem confortável. O café da manhã, maravilhoso.

A internet, achei lenta e limitada, tendo que liberar o acesso de 48h/48h, mesmo nossa estadia sendo de 4 dias.

Localizaçao conforto atendimento preço

Nao houve nada desagradável...

óTimo café da manhã. Recepção muito atenciosa e cortês.

Foi horrivel minha estadia nesse hotel. E considero o Booking como responsavel por nao comentar que o hotel foi idealizado pra receber pessoas disposta a fazer programas. Pra ter uma ideia na porta do quarto o hospede pode sinalizar se esta disponivel pra "programas"...fotos de homens "nus" nos quartos, um pessimo gosto na decoracao. Fiz reserva pra 10 pessoas e quando chegamos ao hotel ja haviam debitado integralmente no meu cartao todos os dias da estadia. Reclamei com o funcionario da recepcao e a resposta foi: reclame com o Booking. Booking como vcs se pronunciam sobre nossas 5 noites nesse "inferninho" que vcs oferecem a familias viajando de ferias?

Tudo foi ruim!!!

O hotel está numa excelente localização de Barcelona, mas os serviços disponilizados deixam um pouco a desejar, pois quase tudo é pago. Da TV a Cabo (salvo canais de notícias) ao Spa. O preço do café da manhã também é muito alto, mesmo para os padrões de Barcelona.

The people, bartenders, massage!

The staff were all excellent and friendly. The location to the city centre is max 10mins walk. Tube stations close by.

The location was great. The Wifi was great. The bath amenities were excellent. The maid did a great job of cleaning the room and making the bed each day. I left a good tip for her. This was not a pleasant experience.

When I first got their, the shower did not have a door. When I call the office, they told me it should not have a door. The next day when we came back from touring, the showed had a door. There were no face clothes. I booked the reservation 6 months in advance. I booked it based on the picture that I saw online from booking.com. The room I got did not resemble anything like the picture.The view was in to a blank square and across to a room on the other side of the hotel. The restaurant was understaffed and the food was awful. They were not helpful in recommending restaurants or the gay clubs in the area. I picked up a map of all the gay bars in the area with an advertisment of the hotel on the front. It would have been nice, if the hotel would have given tht to us when we arrived, since they were aware of the map. Overall the staff was poorly trained and not up to the jobs they had.

Very little this time! I have been staying at The Axel for years and I am not sure what has gone wrong. It always used to feel like home from home with great friendly staff. No longer!

The staff were impersonal ,unfriendly and disinterested.The breakfast was disgusting and after the first day despite being charged for breakfast I ate breakfast in the streets. The orange juice, the coffee, the cheese, the bacon , the patisserie were all of the poorest quality and flavour and an insult to the guests. Historically the breakfasts were quite good. Shocking now! I will never return to the Axel unless there is a significant improvement. Historically I have sent many friends there - I can no longer recommend it to anyone!

Great location. Very friendly and professional staff. Clean. We had an inside room which was very quiet, peaceful and serene. The spa, workout area was nice to have available for personal regimen. We met many couples and families with kids from other European contries. The Skydeck is wonderful. Great Stay!!

I like allocation of the hotel

I don't like a lack of wardrobe,only open metal construction with 3 hangers for 2 persons.

The staff were very helpful and spoke excellent English.

The pool and roof-top bar were closed for renovation. We weren't told this at the time of booking and were disappointed when we got there, as this was one of the reasons we had booked.

Modern relaxed atmosphere

Pay for tv and wifi

Very helpful and friendly staff made our stay much more comfortable, the location is fantastic and the rooftop pool is lovely to while away the hours with a bottle of Cava!

Breakfast wasn't amazing, but then this is Spain and not England - our tastes are different. Aside from that nothing to complain about would definitely go again!

friendly staff,facilities and gym

bit noisy specially at night

Bed Gym

Very few towels You could here toilets in other rooms

Central location, comfy bed, helpful staff.

Temperamental key cards that are also needed to operate the lift!

Good bed. The gym.

Noisy. Breakfast is average for the price. WiFi is very slow. Pricey.

Clean hotel, friendly staff and situated in a decent area of town, close to the metro station.

Way too much focused on gay clientele, with images of half naked men throughout the hotel everywhere. Definitely not family-oriented and not hetero friendly, even though they pretent to be. Girlfriend and I would not stay again.