The hotel is overrated and not conforming to the 5-star hotel standards. Rooms are dilapidated and not clean. Ants in bathroom. We reported the problem several times, but nothing was done to resolve it. Cleaning ladies used to leave towels on the stone plate over which ants are running all the time despite our repeated requests not to do so. They also kept putting some dirty booklets, books and papers on the bed linen and pillows despite our requests not to do so. Lift was out of order for two days so we had to climb to the second floor (app. 60 stairs in one way). When the lift was operating, there were always some boxes inside and other hotel things used by cleaning ladies being transported, which did not give a good impression. A hotel bike we took was in bad state of repair. It was impossible to sit on the terrace with a fountaine as it was dirty all the time (including the chair seatings). All common areas, including "Monet" kitchen and the self-service bar room, are not clean. In the black fridge in the bar room from which the guests were supposed to help themselves was full of ants (a colony of over 1 000 ants, we were shocked to see it; some ants even managed to pass over on my hands, I had impression they were all over my body). Due to the lack of hygiene we did not use any services in the hotel. We will never go back.
Location close to the restaurants and sightseeings in Old Palma and to 10-15 minutes walk to the private beach club with all amenities (Anima Beach Club). Reception staff was kind. Nice paintings by Miro, Calder.