We asked for an early check-in but when we got to the hotel at approx 12.45pm was told it would be half an hour before the room was ready. We were also asked if we wanted to have a credit card swiped so any additional charges could be charged on check-out, we advised we would like to pay cash (the exchange rate is much better than using a credit card) at which point we were asked to pay for the room in full (we went full-board) before we were even given the key-card! I've never been asked this before, anywhere!?! Anyway we went for a drink on the patio and went back 40 mins later, to be told it would be another 10 minutes!! As we were full board, we decided to go for lunch - whilst still waiting to check-in. When we did finally get checked in the room we were given was on the 'ground' floor - room 10. There was no balcony - we had an outside area that led directly out onto the grounds, with a wall around it! No privacy at all! There was a safe in the room but required a deposit with reception for a key - this is antiquated as most hotels now have the automatic coded safes! The room was ok, although very dated - the doors looked like they were from the 70's and had been re-painted, badly, giving an overall impression of a place that needs bringing up to date. The hotel looks nice and the grounds are well kept but again there are areas that are very dated. The worst thing about this hotel though was, we decided to have a few hours in the pool in the afternoon (which was pretty dirty, but I figured it was late in the day and being used a lot) and had to endure horrific "music" from the bar, which was constant base & drum - not very conducive to relaxing! When I got out of the pool I was itching all over, so we decided to go to the indoor pool (this was one of the reasons we had booked here int he first place) and there was sign on the door saying 'out of order'. There was no mention of this when booking or checking in!!
The food was good, however if you are not a fan of seafood, limited choice otherwise. Wi-Fi was ok in our room but when moving about it went on and off!
Good towels and room was clean.