Lusso Infantas    

Location Staff

Hotel is very clean. We stayed in room with 3 beds and had plenty of room. Bathroom is spacious and shower powerful. Has a free safe and television. Reception staff friendly and helpful. Central location 5 mins walk from airport bus stop. Would highly recommend.

Nothing. Everything was perfect....

Location

Can't control temperature in room. It is locked by hotel.

Great hotel and location. spacious rooms. friendly staff. lovely breakfast. good value.

nothing. loved the hotel...

The staff are friendly and professional. Everyone us helpful and professional in their approach to provide you with the best service. The location is very nice and all what you need within a walking distance.

None.

Comfortable and economical, and ideally placed for visits to Madrids three great collection. The staff were very helpful. We would recommend to our friends.

Very kind staff.

clean, comfortable, good location

Very inexpensive in a very good location.

Strange smell in room and not very clean or comfortable.

It is very comfortable - the price os good. I haev stayed at the hotel many times and I think the staff is excellent.

Location,

Lack of disabled facilities, not my idea of a 4 star hotel, no B&B option, no walk-in shower, poor english language TV in room, outrageously expensive food!

location,friendly staff,cleaness,daylight in room,internet service,reasonable price.

evening lightnig in room is weak for reading.only spanish (in spanish..)programs in the television.(we practicly could not profit from the television in room.)

The location was ideal for walking to the Art galleries, shopping, and restaurants.

The wifi didn't work in our room.

Hotel is well situated close to a metro station and within easy walking distance of main sights.The staff were very helpful and friendly.it was my wife's birthday when we were there and we left a birthday card in our room.On our return there were 2 Champagne glasses and a small bottle of wine waiting for us.Nice touch.We ate in the restaurant one evening and the food and service were good.The hotel is not at the luxury end of the market but good value in the middle of a major European capital.

Breakfast is not up to the standards of the hotel - cold, nasty and unfriendly!

The location was perfect...steps to every part of central Madrid.

I wished there was a nice lounge or lobby on the ground floor to hang out in if you didn't want to go sit in your room. Also, the wifi was awful. The worst thing was the mattress. I guess as an American I am used to a softer mattress, but this was the hardest mattress I have ever had to sleep on. The staff (one woman in particular) was not helpful at all in resolving this issue.

This is the fifth time we have stayed at Lussos Infanta. It is a five minute walk from the Banco Espana metro stop and only 10 minutes from the airport bus. The rooms are lovely with great showers and have nice toiletries. The Gran Via is only a few minutes walk away and many museums are also within walking distance.

Room size. Location. Price. מלון טוב במיקום טוב שהיה במחיר מצויין.

The location is excellent, just off Gran Via with Banco Espana metro close by and loads of buses. Although hotel is medium size, it always seems quiet and there are no corridor noises or bustling people. The bathrooms are immaculate with decent towels. Staff are excellent, they never seem to change which is always a good sign! I've been coming here for years and wouldn't stay anywhere else in Madrid

The wi-fi can be a bit problemtical. I always take an ADSL cable.

Great value, lovely hotel

Excellent location

Wifi not in every room available, cleanliness of bathroom upon arrival not 100%.

close to the city centre,not on the main road and within walking distance to most things

wifi drop in and out all the time,when asked about it they said they would turn on something to make it work better but it didn't.Came back to the room after being out all day and we had no towels,went to see them at the desk and they said they would get someone to bring them up,after one hour we down again,same answer another hour we had some towels for a shower at 20:00.No discount for the road on our window side being ripped up and repathed,they started at 08:00 and finished at 17:00

Friendly staff.

Unfortunately during our stay there were roadworks outside our window, loud drills at eight a.m. Didn't go down well.

great looking hotel- friendly staff... esp Juan at reception

The staff

Air temperature and the lack of control over one's own room temperature.