Isla Mallorca & Spa    

Everything about this hotel was good would recommend to anyone with confidence

No negatives at all

Staff- very friendly Very clean and attractive hotel Spa

Had to stay in smoking room which as a non-smoker was not great.

very new, very clean nice room amazing view from 9th floor of palma great location by the port food is good bar is not overpriced nice little pool friendly staff

the only hotel I've stayed in that charges you ten euro to use the spa every time! and its called the spa hotel! we got the impression that this was the main attraction and would be included in our price so we were a bit disappointed+the spa isn't anything special anyway

Good central location, approx 5min walk to waterfront, approx 20min walk to the old town, Cathedral etc. Close to buses.Had 8th floor room, no traffic noise. Room very clean, brilliant shower, comfy bed. Meals buffet basis, good value, good variety, fresh. Bikes available to use free of charge (a lovely (flat!) cycleway follows the waterfront which means you can explore the wider area). Lastly, and most importantly, the staff were fantastic. Without exception they were welcoming, friendly and helpful - front of house, catering, waiting staff and housekeeping. Nothing was too much trouble. Well done!!

As no balcony it would have been useful to have more places to hang wet towels in the rooms - only one hook in the shower room. Also, bedside furniture with usable drawers would be useful too. Didn't use the Spa on this visit as enjoying the weather too much but feel that a 10euro charge just to go in is a little unfair when you're already paying to stay at the hotel and would be paying for your treatments too. However, this would not put me off from staying at the hotel in the future and I would happily recommend it to others.

The cleanliness, aspect, friendliness of staff

Clearing of tables at breakfast was not too well organised

Friendly staff, good food, location within 10-15 minutes walk from the harbor and the old city of Palma, bike for rent for free, free parking neer the hotel, free WiFi nice view.

Room not so large as you would expect from "Superior Double or Twin Room"

Fantastic staff with a real above and beyond the call of duty attitude. They even stopped us leaving the restaurant and said my husband hadnt eaten much so they wont charge for him!

The Spa is miniscule! Not worth the cost of the swimming hat and flip flops they make you wear 24 euros for half an hour in basically a rubbish sauna and whirl pool!

I liked the food, very good value for money. also the staff were very friendly and helpful

nothing

the hotel was first class in every way and one of the few we go back to, no problems what so ever

Nothing

Friendly and helpful staff , great facilities, stylish rooms, lovely hotel, great restaurant and bar

Paying extra for the spa

Cleanliness of the rooms, the sheets, clean towels, shower room, peaceful, kettle, television

no bath

The staff were very friendly and helpful. Service was excellent with nothing being too much of a problem. I would highly rate this place and have already reccommended it to family and friends. I would certainly go back there for a holiday.

Lovely Hotel - nothing to dislike

Nothing

Haus-Cava, Junior Suite, Innenhof/Pool, Rezeption

Fahrstuhl, Frühstücks-Kaffee (lieber für 1,40 EUR an der einen richtigen kaufen, wird sogar gebracht), Bettdecken (eigene im Corte Ingles gekauft)

The hotel was in a good position, away from the main street. Lovely hotel.

Nothing

The location of the hotel is great. It is safe and quiet anf there are a lot of parking places right next to the hotel. It is close to the centre which is great for shopping and going out at night. Furthermore the service personel is very kind and helpful. The hotel is clean and well organized. I really liked the modern rooms, the cosy pool area and the well-appointed Spa. In general, I can say that it is a budget-friendly and perfect located hotel.

There is nothing to critizise.

An excellent hotel, well situated for all the facilities of the city of Palma de Mallorca. Our room was very good, particularly the bathroom which was superb.

Excellent staff, comfortable hotel, lovely location, great pool, tasty breakfast.

Staff incredibly kind, approachable and helpful. Food options delicious & plentiful Room lovely & v comfy Spa perfect Would definitely come back

Bathroom. Breakfast. Staff.

The hotel was lovely , staff were helpful, breakfast was excellent, we didn't use the spa or pool because of the length of our stay, we asked for a room close to the lift and on a lower floor and that's what we got :-)

The lifts... Two lifts , both only carry two people at a time, which was a pain, then on the last day of our stay only one was working as they were doing repairs to the other, the hotel isn't close to very much so it meant taxis everywhere :-(

Staff very obliging and helpful. Breakfast excellent. Food/Drink prices good or very reasonable for a Hotel. Room had been modernised and was better than we expected and maid service was good. Outdoor pool area was a bonus with comfortable sun loungers and a towel service from the Spa. Will go back and have already recommended to friends.

As hotel is set outside of the centre in a residential area there are no attractive bars / restaurents nearby, all a bit down market. No problem as we discovered Taxi from hotel to centre no more than 5 euros. Hotel could make more effort with its restaurant in the evening. Buffet available ok but sometimes people like to eat in with full menu and waiter service.

Everything was lovely, very clean, skillet staff. Nothing any trouble.

helpful staff, nice clean pool and loungers. The Spa is worth a trip. Spacious rooms

The air conditioning was not on as it was still early season and the rooms were hot. Dog barking and bins emptied heard in the early hours due to the window being open. See previous comment

Modern, nice rooms, good terrace and pool area. Staff friendly and helpful. Free bike hire from hotel.

Air-conditioning system was ineffective during our stay. Rooms too hot for comfort.