Jardin de Recoletos  

Staff was excellent, spoke English, very helpful and professional. It was great having a place to get a cup of cafe con leche every morning without having to buy a whole breakfast (right down in the lobby). We had three people in a room with two twin beds and a couch. Couch mattress was not very comfortable, but besides that there was plenty of room..the little kitchenette was awesome. Beautiful lobby. Would definitely recommend as long as you don't want to be right in the middle of all the action. Free internet use in the lobby. Front desk employees were great with directions, making reservations, getting taxis for us.

It was a little too far away from the action, but close to the museums. Didn't realize that Madrid was so spread out....transportation to places of interest added up.

It was in a very nice, upscale part of the City, close to shopping and dining areas. The hotel itself was very classy, and it included a small restaurant/bar part if you wanted a snack or dirnk. One of the big pluses was they had a fully equipped kitchen (in a closet, in the room) so you could make your breakfast or lunch and store food/beverages in a refrigerator. The rooms and clientele were very quiet compared to others we had stayed in, in Spain. They had very professional and helpful staff who spoke English. Their tips for dining were excellent, and they were willing to help us with other travel arrangements (printing airline boarding passes, arranging for taxis, etc.). Their off-season rates were very competitive if you booked at the right time - well in advance, or last minute. We liked this place so much that we stayed there twice on our 10 day vacation.

We have traveled to Europe many times for 2-3 weeks at a time changing locations alot. This is the prettiest and nicest hotel I have found throughout France, Italy, Belguim, Holland, London and Spain. The breakfast is far better than most. The room was spacious and the hotel is full of marble and glistening chandeliers. The staff was helpful and polite and efficient. My only complaint was our room was dusty and in some places very dusty. The grout in shower could be a bit whiter in places. The mirrors sparkled. Oh yes, shower/tub combination needs grab bars as the tub was very slippery. All in all, I was amazed for what we got and would only stay at this hotel if in Madrid and will highly recommend it to friends. There was even a mini kitchen in our room--we did not book a suite---just a room.

The room was quite large and well-equipped. It even included a small kitchen, with a fridge, microwave oven and induction cooking.set. LCD TV set. Bed was quite large and comfortable. Relatively quiet room for Madrid. Nice location in the famous Salamanca area. Close to metro station "Retiro" (5 minutes walk), museum Le Prado, Parque del Retiro, etc.. Breaksfast was rather varied and very reasonable, fresh fruits, very good spanish ham, cheese, eggs, croissants, yoghurts, ... Coffee and/or tea were yet only served once (no self-service with that respect). Room service works very well.

We had dinner once in the restaurant of the hotel but we were alone in the restaurant! Though the food was good, one would probably expect more from a 4-star hotel.

Jardin de Recoletos is very well located in Madrid. Able to walk to most areas of interest to us. We had a very good evening meal at the hotel.

Hotel staff.

Thin walls, noises from neighbouring rooms and bathrooms.

Hotel was pretty well located. Garden was lovely. Good suggestions for dinner both nights.

The third 'bed' in the triple was a fold out couch; OK for a night or two but ...

The location was just perfect. The garden is not as big as you imagine when you see the pictures on the website but still very well maintained and a pleasant place to sit and have breakfast.

We were a couple and when we arrived they gave us a twin room instead of a double room. The fact that the staff were ignorant and left us to find out and complain to do something about it that was annoying. At the end they pushed the beds together! and told us that we should have noted that we want a king size bed.

Great central position in the city but on a very quiet street. The rooms were very spacious and comfortable and very clean. The staff at the front desk were outstanding. I left my credit cards by mistake in the open safe when I left and your staff sent them out to me by taxi at the airport very fast and efficiently. The front desk staff were also very helpful on any city information.

The staff in the restaurant need more training on what they are serving

central location

room rate was ok but 30 euros for a very mediocre breakfast was excessive. it is really a 3 star hotel. 2 small beds. no mini bar. no decent communal rooms downstairs for meetings, guests....

Excellent hotel with excellent people, always friendly and ready to help. Location is also excellent - for museums, shopping, nice restaurants and the good area of the city. We have come back many times already and it is our faivorite hotel in Madrid today and tomorrow.

Location. Free internet. Range of dining options. Helpful staff. Long breakfast hours. Free soft drinks in fridge.

Noise from marble floor above in bedroom. Uncomfortable pillows.