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De la Cruz, 8, Madrid City Center, 28012 Madrid, Spain – Show map
Excellent location – rated 9.4/10! (score from 566 reviews)
Rated by guests after their stay at JC Rooms Santa Ana.
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566 verified reviews
They speak your language
JC Rooms Santa Ana's staff speaks: Italian, French, Spanish, English
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Food & Drink
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Fax/Photocopying
Non-smoking Rooms, Family Rooms, Air Conditioning
Italian, French, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 8 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 10 per person per night in a crib.
Up to two older children or adults are charged EUR 20 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 566 reviews
Value for money
Show reviews from:
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Situated in central Madrid, right on Gran Vía Street with its trendy boutiques, Vitium Urban Suites offers soundproofed rooms with plenty of natural light, free Wi-Fi, air conditioning, and heating.
Score from 363 reviews Very good
The bathroom was small but clean and comfortable
The room was so small and walls were not clean.
There was a very noisy hand dryer in the bathroom (used by the staff)... They used it a couple of times in the middle of the night :(
Location Service Cleaning
Good location for visiting the city, cleaned up properly every day, free mini bar, nice staff.
The walls could use a little repainting as they has some dirt spots on them. The WiFi is almost non-existent: it either doesn't work at all or extremely slowly.
Location, comfortable beds, fridge and safe in room.helpful staff
A bit noisy because of wooden floors and stairs. Shower was hard to operate
very noisy at night! ((
The rooms were clean and nicely decorated. The location is good to see the tourist places, but still very noisy in the rooms because of the crowds of people outside. The free water bottles and juice in the fridge
It was very noisy during the nights. And also, we could hear very well the neighbors and their TV during the night, I had to go there and to tell them that we could not sleep because of them. The alarming light (above the door) was blicking during the night all the time and it could not give us sleep normally. The quality of WiFi was very poor and very slow.
Very central location Very clean
Personnel not very friendly
they had mini bar for free everyday, great location, lots of things to do around, near the metro station, the AC the first night made a weird noise and they switched us to a bigger room the next day.
I like the room interior and the shower.
There are no locker, but you can ask the staff to keep your bag.
- Location! - Complimentary minibar - Clean and personal rooms - Free walking tour
- small room - noisy during the night but it's understandable because of the location
very clean located in the centre of Madrid contemporary design
Location was excellent; staff friendly and helpful. I didn't think the wifi was important when we booked but it turned out to be very useful
We booked a triple room but the third person didn't join us until the last night. It was very cramped for three....I wouldn't recommend it for a group of three for more than 1/2 days
Almost everything was good.
Shower cabin is not very good. Some water was on the floor. Luggage move to 1st floor is not easy.
The staff was not friendly as it could be in other cheaper hostals or hotels in the center of Madrid; quite rude and not very helpful indeed. Instead of a single bed, the first night they gave me a room with three beds and I realized that they did not changed the bed sheets since hairs were still on the pillows. Shower was nice and the rest was clean, but after that experience one wonders what they change or not in the room.
No help with luggage up the stairs. Being young girls and unable to carry them ourseleves
Excellent location right in the heart of the action, charming et flexible staff, great prices, free walking city tour and the sangria at the end was very nice of them! nice decoration for a cute,small hotel.
no double bed, but me managed by putting together the single beds.
The very friendly helpful staff particularly Olena. Excellent location close to Plaza's Sol & Mayor, great restaurants/cafes, Museums & Galleries, shops. Easy walking to all of these. Good comfortable room.
very poor internet, a lot of street noise until 5:30 am.
Location is perfect
Very small room . No elevator .
Very clean & good position, good facilities.
Rooms not soundproof enough, wi fi unreliable, beds too hard.
Free minibar, wifi, location, free city tour
The bed is a bit to hard. Would like some nicer soft pillows
Great location: 2 minutes from Plaza Mayor & Puerto del Sol, very clean and cute room, value for money, free minibar (water, juice), free wi-fi, I'll stay there again
Parking on Plaza Mayor about 30€ per day, you can say too small room for two persons, for one that's fine
Not very clean, very small rooms, bathroom so small that you could barely move, no restaurant of place to serve breakfast
The Hotel is centraly located and well served by public transport.
The sound insulation is very poor so you ear hosts in corridors an in the other rooms. The quality/price ratio is low (the rooms are small albeit new)
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