Had to ask a 4 days on end to bring us more toiletries (some of them they were permanently out of stock!) so I just went to the shop and bought it myself.
There were no bottle opener/glasses/etc in the room, had to ask for them every time, or in some cases even go downstairs if we need to open a bottle. Apparently guests steal a lot from hotel, so hotel management gives you as little as possible to avoid this.
Food in the hotel is not great, in 3 weeks being there we used their restaurant only twice, in between breakfast/lunch/dinner time you cannot have anything to eat apart from dry ham sandwich.
We had only one nice smiley waiter, that's was very helpful, everybody else - well no point to continue.
Reception was helpful most of the time when we understood each other (they have little English, me - little Spanish).
They never bothered to correct and merge our 2 separate bookings in one, so one day we found ourselves locked out of the room - as per their system we were supposed to check out and check into same room again.
For that same reason when checking out we were informed that they already charged our credit card, on my protest that i wanted to pay with different card, old man in reception said I should talk to accounts department next day (I.e. the day after I leave hotel and country).
I told him he could do a refund and charge another card, he granted but finally managed to do it (I bet he never done it before!).
The last bit - after staying for 3 weeks in the hotel I would have expected at least 'thank you for staying with us' at the end as one would normally hear all around the world on hotel check out.
We had a few weeks stay in this hotel, the location is not central but it served our purpose & was only 20min walk to the centre of town.
Pool is nice - that's all about positives.