We are regular visitors to El Rocío and this was our fourth visit to this hotel (Our last time was only a month previous!) and unfortunately it was the first time that we were disappointed in it, so much so that we cancelled our 4 night stay and only decided to stay one night and find accommodation elsewhere. The room we were given was the 'Aguila Imperial' room, the first room upstairs, just above the reception. Unfortunately this room proved to be very disappointing compared to the other rooms we had stayed in before. It was much smaller and quite a tight squeeze. And although not extremely loud, there was a constant annoying humming coming from the air conditioning system just outside the window that kept us awake for most of the night. Even though the window was shut closed, it did not stop the annoying noise penetrating into our room. Also, as the room was situated just above the reception, we could hear everything that every person said or done downstairs. We basically got about 3 hours sleep, at most, in the night. We notified the staff of the problem and they were willing to check into it (but didn't seem to believe our concerns), but they were not willing to move us to another room, unless we had paid more, so we decided that we couldn't risk another night of a lack of sleep, so we moved on to another place. We were charged a shocking €79 for the one night stay, despite our deal being much cheaper than this. For a small room, in an isolated place, excluding breakfast, during winter, we felt this charge was way overpriced. It's a pity. We usually have enjoyed our stay in this place, but not this time unfortunately.
The decor of this tradional-style Andalucían house is wonderful. It really gives you the feel of being in the real Spain, but yet with modern comforts. The rooms are very clean and the garden is well kept. The wi-fi works quite well too and it is only a short drive to the main centres of the Donana National park. Most of the staff are generally quite friendly too.