Whilst on holiday in the Canary Islands, my wife and I were staying in an apartment in Vigilia Park Puerto Santiago, at the western end of the Tenerife island. To break-up our two week holiday we booked a one night stay in the old city of La Laguna, at the hotel Laguna Nivaria a "four star" we booked via an online company in March this year, conformation received etc.
Upon arrival first impression was of a well maintained smart hotel, we were greeted by the first receptionist requesting passports, which we explained we did not have as they were in our apartment 50 miles away! he went to his Supervisor, then onto the Manager. Who after giving the situation said that they would contact Vigilia Park. Upon checking the reservation conformation no passport information was requested, following a discussion received our key!
When we got to our room in the annex we started to realize that our expectations were to become a disappointment! During my 35 years in my business life I have spent 2-3 nights each week in four star hotels around the world, my understanding of the criteria for a grading system of stars etc were judged on facilities amenities etc, i.e swimming pool, welcome items, room size etc.
When we arrived in our room we discovered:-
The room was kitted-out reasonably well, with a full kitchen, including cooker, fridge etc, however no kettle or coffee making equipment! If we wanted utensils we would have to pay about 10% of the room fee, this without ingredients
No drinking water provided
We had a car so phoned down to ask about parking, another 10% levy
As we had a long drive and it was hot thought we would relax, use the swimming pool and the other facilities advertised, this would require a further 15% levy
We went out for a meal locally, upon returning went to the hotel bar no-one not even the Barman could be found, so went to bed.