Ercilla López de Haro    

The location couldn't be better for sightseeing. Minutes from the Gugenheim. Quiet road ; no traffic noise. Good fixed prix evening menu to include wine. Very reasonable breakfast too.

The male staff at breakfast and dinner needed a bit of PR training; very efficient but try smiling

Great, friendly & helpful staff. Clean, comfortable and nice setting and design..

Felt the food and parking were a bit over priced.

great location,

Excellent service, perfect location. Good breakfast with fresh juice, fresh fruit, tasty sandwiches, eggs anyway you want them.We can also recommend the restaurant at night.

Good location and friendly staff.

Looking a bit worn.

Great location near everything, room was clean bed confortable. Wifi worked fine.

The hotel staff were very attentive, friendly and helpful . The ambience and situation of the hotel was outstanding. The restaurant service was excellent.

Nothing to dislike - a great stay

Helpful and friendly staff staff, great location, nice ambience - I would be happy to return.

Very little - some more non-Spanish channels on the tv would be nice.

The staff was tremendously cordial and helpful. One even stopped his car on a bridge on his day off to give us directions. They were also wonderfully responsive for my need for a doctor and arranged our meeting at the hotel.

The restaurant prices. The doctor recommended hot soup (caldo) for my condition. When I could not find it is a local bar, I went to the hotel restaurant: 10.44 euros for one lousy bowl of thin soup!

Very good excellent location to explore Bilbao

Nothing

Nice place

small room

location

breakfasts and one dinner were of poor quality with no experience in preparation. front desk staff mgrs. had condescening attitude. was awakened at 3 a.m. and complained about the noise. they would not discount that night nor would they attest to the fact that i was correct. i would never stay there again or recommend it.

Helpful staff, clean rooms and comfortable beds. Central location for the wonderful Guggenheim and Arts Museums. Breakfast was simple but plentiful. Will visit again

Difficulty controlling the air conditioning resulting in a hot night

I have been staying at the Ercilla Lopez de Haro hotel for many years on my regular visits to Bilbao. The staff are professional and friendly and the standard of the services is high. I enjoy my visits to Bilbao and find that the Ercilla Lopez de Haro hotel contributes with a good and relaxing atmosphere.

Consierge service is great.

The 5 stars marked at the entarnce have nothing to do with real level. Restaurant is not good at all.

Nice hotel with reasonable prices, good breakfast, although the twin bed was two small for two people.

Very friendly staff and very reasonable prices.

the gye ("groom?") who help us to bring our luggage in the room (the day we arrived (30/12/2012) the location of the hotel

the girl at the reception desk (the day we arrived (30/12/2012) very low water pressure for the shower

Friendly, helpful staff

breakfast not included in price

It Was a lovely comfortable stopover before our onward journey to Portugal and a great location to explore Bilbao, if only we had the time.

Nothing

Great location, pleasant staff, free wifi, some lovely classic decor in common areas.

Not 5*. Holes in pillowcases was not really acceptable. Back rooms faced gloomy residential building, one limp pillow each. could do with a freshen up to fit the 5* category.

The location was excellent and all the staff were so helpful

The bar and restaurant were very nice but not really 4 star standard

I liked the location, the staff, the upgraded room. Pleasant place to stay and relax.

Staff

Not having gym, nor swimming pool.

not much

How has this hotel got 5 star status? I would suggest a 3 star rating would be more fitting. The tv did not have international channels. The shower was certainly not powerful. One pillow each. No tea/coffee facilities in bedroom. No iron/ironing board as standard in the room No spa / pool facilities. Generally I would expect the above in a 5 star hotel as standard.

Location and friendly staff and clean spacious room