Ayre Gran Hotel Colon  

Although booked 2 months in advance they gave us a twin room instead of a double. They moved us the next day but it was a little frustrating when we arrived so late. Bedding could do with updating. Otherwise the room was clean and comfy. Location is great, a few hundred yards from the metro station Sainz de Baranda where you can get the tube to pretty much anywhere. 10 mins on the bus to the city centre. Great little cafes nearby where a 2 x cafe con leches & tortillas will set you back less than 4 euros which is a great breakfast / snack!

Food selection in the bar is poor Twin room was given instead of a double even though the room booked in advance

Nice modern hotel with a good breakfast. Correctly rated 4 stars in my opinion.

No dinner available for hotel guests on New Year's Eve in the restaurant. Fully booked out - should have asked when room was booked. Also, there are 2 buildings and the address for both should be clearly communicated in the hotel page in booking.com.

- Nice, clean rooms. - Friendly staff.

- Windows cannot be opened for some fresh air. - Wireless internet is really bad; could not Skype with colleagues, got kicked out of my e-mail inbox a lot of times because of lost connection, downloading of business documents impossible.

Although the hotel is not centrally located, it is close to the metro. Getting to the hotel from the airport by train was simple. We walked through and enjoyed the beautiful park to get to the city center and back every day. We also used the convenient metro [about 150 meters away] a few times to and fro. The rooms are very spacious, modern and clean. Hotel staff very pleasant. Free water in the lobby and mini-bar is fantastic during hot Madrid days.

Calm area and close to metro station. Room was clean, didn't have the problem of hearing the neighbours. Bathroom was spacious too.

You can't open the window, so sleeping with airco is a must in the summer. We didn't have a big window, nor a nice view either.

The Excelente party that the hotel organized on May 5, 2011.

Excellent buffet breakfast whihc was included in the price. Lovely garden and convenient for Retiro Park. Convenient for most sights and close to metro station

The breakfast was good organised and the espresso was great

Rooms dirty, there were no bath room aminities ( had to call for this and after this only received gel and shampoo) requested three time iron and iron board never got this service at the bar have been waiting 30 minutes waiter walked around without looking around, walked out without having had any consumption rooms maintenance disaster, tv was not working, bathroom door we could not close

Nice room, hotel close to metro station. I would stay in this hotel again.

The hotel is good value, with all the facilities you would expect from a business hotel. Location is just a short journey from the main tourist sites.

We can't say enough good things about this hotel. The staff is both professional, yet warm and helpful. Everybody from the maids to the front desk, and even the maintenance staff, was friendly. When we wanted to rent a car, the hotel arranged for the car to be dropped off and picked up at the hotel. Our room was clean, comfortable, and very tastefully designed. The overall architectural design of the hotel is tastefully modern with nice art pieces decorating the walls. We had dinner once at the hotel restaurant and were treated to a delicious gastronomical treat presented very nicely. Even the hotel cafeteria served great breakfasts. Each evening, the hotel lounge featured chillout downtempo DJ's with drinks and occasional complimentary desserts. We were even treated to a great Silent Disco on the rooftop one night, and a charity festival one weekend. We actually found it hard to leave the hotel on some evenings!

Our complaints are very few and hardly of concern. Our room was located near the maids' storage room so each morning at 9am, there was a constant thumping sound each time the maids entered the supply room. Because of the positive reputation of this hotel, there was a constant line in the lobby so we only went to the front desk on late nights whenever possible. Finally, our room keycards needed to be re-flashed every 3 days or so.

Facilities