Maria Elena Palace  

The hotel was incredibly close to all the sites and easily accessible by two metro stations- Sol and Sevilla. Very quiet. A long walk to the salamanca shopping district but with such good access to the metro the location was perfect.

The buffet breakfast looked like it had sat there for 2 days as the meats and cheese were dry and pastries very hard. The bed was the most uncomfortable bed I have ever slept in with uncomfortable pillows. Air con didn't work properly either so we had the window open- ok for Feb but wouldn't be good in summer.

Fantastic location close to all major attractions. Breakfast served til 11with great selection & fab coffee!!!! A little gem if a hotel that was clean & staff were friendly. Would highly recommend to anyone going to Madrid.

The hotel is situated in the very center of the city of Madrid yet it is really quiet, being in a small street. It's on walking distance to many of the important museums (Prado, Thyssen). The stuff was friendly, kind and extremely helpful in anything we asked. The room was beatifully decorated, fairly comfortable and the bathroom was surprisingly large and always clean.We were never bothered by street noises. Breakfast was plenty, of high quality. Overall, it was an amazing surprise of how good the hotel was regarding its price. We have stayed in many hotels, some of them more pricey, and this was one of the few times that we really didn't feel cheated by what we had read regarding the provided services of the hotel. I cannot recommend it highly enough.

Breakfast was fabulous. Staff mostly helpful and knowledgeable.

Had to move to a different room the last night there. It was totally unacceptable...the size of a closet!

Only thing good about this hotel is the location. Close to everything

Rooms were hot and because it's before June 1 they would not turn the air conditioning on. Theyr reason is you need to open the wyndow. If you don't like noise or want a dark room or would like privacy then you are out of luck. The carpet was softer than the bed. The pillows were almost as hard

Good location, seizable rooms

I liked the staff, the location, and the lovely room. The room was spotless and beautifully decorated. The front staff was very helpful. It is a great place to explore Madrid. It is an impressive hotel with a lovely lobby.

Location

Staff could be friendlier, and cleaners should actuallyclean your room. Internet access is very expensive

I have stayed at this hotel on tw previous occasions and found itvery good. However this time was different. It seems to be chronicly understaffed. Getting bar service a game of find the barman . The breakfast was terrible cold eggs and bacon, stale bread and do it yourself coffee machines. The room heating was either full heat or nothing and the bed linen old and holed. What a disappointment never again.

Localization

Payed wi-fi, not worth it..

Very well located, good breakfast

Good location

Wifi is not available