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Aduana, 19, Madrid City Center, 28013 Madrid, Spain – Show map
Excellent location – rated 9/10! (score from 1508 reviews)
Rated by guests after their stay at Maria Elena Palace.
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Maria Elena Palace's staff speaks: Italian, Spanish, English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 30 per day.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Ticket Service, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Air Conditioning
Italian, Spanish, English, German
From 12:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 38.50 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1508 reviews
Value for money
Show reviews from:
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The elegant Palacio San Martín is in a quiet pedestrian street in central Madrid. It is across from the beautiful Descalzas Reales Convent, a 5-minute walk from Puerta del Sol Square.
Score from 1763 reviews Very good
There was no bin in the room for rubbish
Great location, kind staff
If your room faces to the street you won't be able to sleep.
The hotel was within two minutes walk of a busy thriving area, with plenty of eating houses, bars and metro station.
Being in a suite at the front of the hotel, and facing onto the street, meant we heard late night guests leaving the local bars, and early morning deliveries to those same bars
location, evening meal, value
location and breakfast
aircon didnt work, no TV remote for the 1980's TV, no listing for the phone to know the number for reception....poor, i would not stay here if you are aged under 80.....
Breakfast to compare to other Spanish hotels was really good. Location is really good, central area just behind the corner.
Noise at night time, because there are some night clubs/restorants located at the same street
Loved everything about this hotel, location excellent, staff fantastic. Hotel really clean. Spacious rooms, had a problem with air con and they changed the room for us without any hassle. Would highly recommend this hotel
For being in the centre of Madrid it would be very hard to find better for the money.
Good location. Friendly staff. Very good breakfast. We like the hotel and regularly stay at it when visit Madrid.
Good wifi,great location,very clean
The beds were as hard as rocks. One could not sleep because the noise on the street below was incredibly loud. It did not stop until 6:00AM. It was a gong show to say the least.
having a private terrace was a pleasant surprise.
Location was great. Breakfast was great. Nice room. Free wifi.
No tea/coffee making facilities. Mini bar only had 3 small bottles of water in it. Some staff need to be more cheerful.
Friendly helpful staff Relaxed Atmosphere in bar/seating and generous measures with regards to drinks/snacks Wide range of breakfast available Excellent wifi (free) tv lounge if needed Left luggage area Hair dryer
Fridge didn't work in room Slightly hard bed Would have been nice to have flat screen tv (like in my sisters room)
Really helpful and friendly staff.
There's a nightclub next door. It's only open fri n sat. It's fine a long as you go out lol
The staff and breakfast and wifi
Beds towels carpet small rooms noisy
Location is perfect! A cosy and quiet street right in the center of Madrid in a walk distance from all importantant sights. Staff is very welcoming. Hotel is very comfortable and nice inside and far better than many other 4 star hotels in other destinations in EU. Excellent value/money rate. Free wi-fi in rooms. Bathroom is very comfortable and clean.
Just a tip: if you are a vegan, when booking a room with breakfast, give a notice in special requests window beforehand. Though I am sure, if you ask the staff, in this hotel you will find understanding and assistance in any case.
great location staff were helpful
Facilities were a bit worn
Staff friendly and helpful - provided directions via city map to tourist sites - can buy the hop on / hop off bus tickets right at the hotel desk, pick up location very near the hotel - hotel breakfast was good value
Room was basic, bed very firm and only 2 pillows
The room was small, very dated lamp hanging off the wall, bed hard as iron, shower just about worked, breakfast was a free for all definitely not a hotel to vist agai
Spacious room, friendly staff, good location, rooms for smokers also available
Air condition: you can turn it on or off, but not possible to customize temperature and strength
Location, nice lobby, 24/7 reception, finally somebody taking in english
quite small room, airco not working. Well it was middle of october but outside 28C - to hot to slep
Location, value, friedly staff
Very noisy in the evening/night, not possible to sleep with opened windows
Very nice and helpful stuff
A bit to hard to me bed mattress. Even extra 2 pleds didn’t help to prevent my hip pain every night and morning
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