Marina Suites Gran Canaria    

De quase tudo!O hotel é muito bonito os quartos são enormes e confortáveis, a viste é linda e a área da piscina é fantástica. A comida é de qualidade e tem uma boa variedade todos os dias. O pequeno almoço é vasto e com boas opções, embora para quem aprecie coisas doces deixa um pouco a desejar pela falta de qualidade, mas todo o resto, recomendo.

Para um hotel desta categoria e preço, acho que deveria ter um serviço mínimo de bar 24h, algo como um chá ou uma torrada para ser servido. Deve ter também mais informações em caso de urgências médicas e hospitalares. Infelizmente necessitei e o recepcionista não me soube informar que quase nada .

Do atendimento em geral e o buffet de pequeno almoço e jantar.

Não gostei da atitude de uma funcionária que na hora happy hour fez com que o meu marido se chateasse pois o meu marido pediu 1 cerveja que tinha direito a 2. No entanto a funcionária achou que devia deitar as duas cervejas em canecas diferentes....e o meu marido pediu para trazer uma caneca com a cerveja dentro e a outra, na garrafa, ia repondo conforme ia bebendo. Aliás foi o que aconteceu com outra funcionária e ela concorcou e só pediu que lhe devolvessemos a garrafa e foi o que fizemos. Da segunda vez a senhora recusou-se a servir da melhor maneira e disse mesmo que se não fosse em caneca não havia outra maneira. Perdemos a cerveja e a funcionária tambem perdeu a nossa simpatia...

Pessoal muito simpático, comida boas, acessibilidade a praia.

Limpeza das suites deixa muito a desejar e o parque de estacionamento muito caro. Mas quem aluga carro, nesta zona não tem muito por onde escolhas para estacionar.

Gostei do quarto muito espaçoso e da pequena cozinha incorporada. As vistas para o oceano e porto de Puerto Rico eram maravilhosas, assim como a localização do hotel. Os funcionários foram extremamente simpáticos, atenciosos e esforçados.

Gostei de tudo, mas podiam tirar mais partido se tivessem uma opção de Tudo Incluído.

tem um restaurante e bar com excelente cozinha, uma piscina e uma vista magnifica, calmo e tranquilo

Just about everything. Infact our daughter and family have booked to go in February 2014.

Nothing bad to say.

The actual situation of the hotel was brilliant, the views from the pool were amazing. The staff were extremely friendly, helpful and professional

No faults in relation to hotel but Puerto Rico itself didn't seem to have many people about it. I'm not sure if May is their quiet month.

location

Lots of work going on at hotel so a bit noisey at times also bedroom was bit stuffy as no light

Good location near nice beaches and the port, kitchen in the room is increadible, we liked everything. But we stayed only 1 night, so we didn't see the pool, breakfast.. If we come to Gran Canaria, we ll keep this hotel as a good option for rest.

Location Room Size and balcony Pool View Cleanliness

Shower; poor pressure fluctuating temperature Paying to get clean pool towels.

The location (no hill to climb) The April weather

Nothing really

The reception staff were fantastic and allowed us to book in although we were very early. We had booked only the night before and our booking didn't show up but they found us a room and were very helpful and friendly

The suite was very pleasant but the bedroom had windows which opened out onto the communal hallway which could be very noisy. The bedroom was very gloomy and dingy, although furnished very nicely.

Great room sizes

Not on the beach as such

Oceanside, the pool.

Had to pay for parking. Had to leave a deposit for towels and room safe. Buffet breakfast was basic.

Location..away from the centre. Walking distance from the beach and shops Lovely pool Bright and spacious Apartment. Hire of beach towels worked well Food

Beds a bit close together around the pool area. Could do with a larger area.

Pool area beautiful. Rooms spacious and clean.

Sun loungers a little cramped.

Housekeeping and breakfast staff lovely and helpful. Rooms are spotless. It is a lovely quiet, safe place for people of all ages.

Our 4th trip but possibly our last. The pool was not heated. We were happy to pay extra to have a heated pool. But this year the pool was not warm until our last day. It is false advertising to say that the pool is warm and then to find it is cold. Reception told us they could do nothing. This is not an adequate response from a 5 star hotel. We travelled to Mogan to find a nice beach. This defeated the purpose of paying extra for a heated pool. Reception staff could do some simple things to deserve a 5 star classification. 1. Acknowledge that people are waiting at the counter instead of ignoring them. 2. Do not send people to their rooms with videos which reception KNOW are not in their language. 3. Learn a few simple English phrases. 4. Have information about local bus services/tours etc. to hand. Everyone else is so helpful it is a shame that reception lets the hotel down.

Pool and Room

Very spacious rooms great view over harbour big balcony infinity pool fantastic very clean

Kitchen equipment cutlery etc was not adequate lifts too slow and this was off peak must be a nightmare at busy times

Large rooms, pool has stunning views of the sea. Loved the breakfast by the pool. Staff friendly and helpful. Great value for money.

The lifts could be updated - they were a bit slow and small and we often had to wait to get in one.

nice pool ,good views.

I loved the space in the Apartment. The pool is beautiful. The staff are very very nice and helpful. Close proximity to main centre, but not too close. View from our apartment.

I did not like the sun loungers so close together. I did not like the fact that as a self catering booking the electricity was very unreliable. The fridge was clean but on closer inspection under the freezer box needed to be defrosted. The tiles in the bathroom would benefit from a steam clean to get the black spots from between the tiles.

Loads of room, aircon works, very friendly staff, close to shops, Great stay

nothing to say

THe staff were very friendly and helpful, and the pool and view is lovely.

I would like a choice of spicy food at the buffett.

the pool facilities the room the view.everything

noisy people upstairs