Even though I had reported my arrival time and finally arrived at 11 am, my room was not ready. I can understand it, if the hotel's policy is to check in at 2 pm. However, what was really annoying is that when I returned to the hotel in the evening - I was busy the whole day- I was told that I had been already charged, without knowing which of my credit cards was charged - I had given a different card when booking and a different one -the one showed for security reasons- at the hotel. And basically I wanted to pay with debt card. When making the reservation through Booking you just give the credit card number for security reasons, but you are told you will not be charged, you will pay as you want. And the same thing happened to my colleague too, who was staying there the same days. It is really annoying and they should really ask the customers how they want to pay. Also, I was informed by the hotel staff about a bus shuttle service to the airport. I booked it -they told me that I don't need any receipt and that I would pay directly to the driver. I paid when I arrived at the airport, but when I asked for a receipt from the driver, he refused to give me one giving me some stupid excuses: at first he was pretending not to understand due to his English-his English was fine- then that it was his first day at work- while I saw him waving to other bus drivers during the way. This was very annoying because I was there on a working trip and I cannot be refunded for this expense from my company, since I have nothing to prove I took this bus.I was in a hurry to catch my flight, so I did not call the police. He told me that the would sent me a voucher from the shuttle company -talked on the phone with a lady- and I left my e-mail address, but three days after my return, I got nothing. I am sure there was something illegal with the whole thing and they are making money without paying any taxes, while they consider their clients stupid.
The room was quite comfortable and clean. The wifi was free, fast and without having to insert a password each time you wanted to connect, which is very convenient. The breakfast buffet was totally great with an extreme variety of salty and sweet snacks! The staff was overall very polite and helpful.