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Gran Hotel Guadalpín Banus

hotel The Guadalpin Banus has direct beach access and is a 15-minute walk from the center of Puerto Banus. It features an outdoor pool, a sauna and a steam room, a gym and free Wi-Fi.

Most recent booking for this hotel was yesterday at 17:34

Score from 631 reviews Very good 8/10

Newest reviews for Melia Marbella Banús

  • Anonymous
      Germany
    September 12, 2014

    + Level Lounge poor - makes no sense

    5.8

  • Badie
      United Kingdom
    August 31, 2014

    Very nice hotel and great location and would like to go again.

    9.2

  • Clive
      United Kingdom
    August 28, 2014

    Excellent friendly service and superb location!

    Family rooms too small and beds are small doubles, they need more junior suites and suites with separate bedrooms.

    8.3

  • Nicholas
      United Kingdom
    August 27, 2014

    A lot of broken sunbeds , no parasols near the pool area and no waiters , the pool area needs a shake up , was here also in April when they did a fancy photo shoot by the pool and they made it look all fancy but not to be seen now

    6.3

  • Anonymous
      Qatar
    August 19, 2014

    Location was great, the communal hotel facilties such as the pools, tennis courts and lounging areas were very nice. The breakfast was full of options and was good. When we arrived we received a personal hand written message from the Manager to accompany a request we had made, which was a nice touch.

    The room was not very modern and the ac, even switched to the lowest power was always too strong. Everything seemed to be a lot of hassle for the front desk and operations staff. All of our calls were either trafserred to another line which was then busy or passed on to someone else, where our reply was always simply 'no'. Questions or help requested about Marbella or looking for certain places or information were responded to with 'I don't know' or a map was thrust into our hands. No effort was ever offered to help, despite requests. Daily room cleaning was poor and in particular the bathroom wasn't ever cleaned well. Food available in the hotel limited and of poor quality. We have travelled all over the world and have to say this is the first 4* hotel that has left us feeling like we didn't experience 4* treatment at all, considering what we spent on our stay. When we go back next year, we will definitely not stay in this hotel.

    5

  • Samir
      Saudi Arabia
    August 10, 2014

    Every thing

    7.9

  • Mohammed
      Saudi Arabia
    August 10, 2014

    great location great facilities big size rooms

    rooms need little upgrade

    9.2

  • Anonymous
      United Arab Emirates
    August 3, 2014

    Location was good.

    I had specifically asked for a double bed through booking and through email. Upon arrival they gave me a room (a dirty one) with two single beds. The receptionist wasn't helpful at all, claiming those were 'their standard rooms'. She was oblivious to the fact that I had REQUESTED a double bed, she ignored me completely. It was like she didn't want to understand. I am 100% sure they were covering up an error on their part. She offered me a junior suite which i had to pay double for if I wanted it - It's funny how surprised she was that I didn't want to pay extra: almost as if she was shocked I wasn't accepting her doing me a favor - so rude. She thought she was doing me a favor offering me a junior suite for double the bill - imagine that! Definitely sets off the whole experience at the hotel on the wrong foot. Corridor to my room was filthy the whole stay, dust and footprints - there could have been construction going on in nearby rooms who knows. Wifi is poor, don't count on it at all. Was only there for a few days and was not happy about the room issue at all. Service all round was fair to say the least. Some staff were very friendly, others you had to beg for their attention. Will definitely not stay here ever again. Waste of money in my opinion, there are better hotels with better quality of service in the same vicinity/area.

    3.3

  • Rayna
      United Kingdom
    July 13, 2014

    Breakfast was good .. Room was clean .. Position of hotel very good

    No sun brollys at the first pool area .

    6.3

  • Alfred
      United Kingdom
    July 11, 2014

    Great location within walking distance-7/8 minutes from marina. Good choice of breakfast.

    9.6

  • Anonymous
      India
    July 7, 2014

    Good wifi and all other staff was very helpful..Desperately need to teach some manners to front desk staff

    Reception staff was very rude and not at all approachable. We're not given rooms that were promised and during our stay we saw many other disgruntled guests having similar problems like us..

    6.3

  • Catherine
      United Kingdom
    July 4, 2014

    Good location near beach and harbour

    9.6

  • Anonymous
      United Kingdom
    June 29, 2014

    Variety and quality of food was excellent. Hotel interior, gardens and pools were first class. Staff extremely helpful and attentive to clients. Wi-Fi very slow.

    Room allocated did not match expectations from booking description. Should have been on top floor of hotel and have terrace. Allocated fifth floor with balcony. Didn't argue the point as another couple had similar experience and got nowhere with complaints.

    9.2

  • David
      United Kingdom
    June 27, 2014

    The Level was great, pool and outdoor was very good as well.

    People saving sun loungers and never using them! Also squeaky chairs being dragged about the floors early in the mornings! But overall very little negative feedback.

    9.2

  • Rebecca
      United Kingdom
    June 25, 2014

    Nice hotel, Lovely rooms. Had a ground floor room with a garden bit outside which was great for my little girl who is 2. Breakfast buffet very good but expensive at 18 euro pp. Pools nice, drinks good. Location excellent. Back entrance led straight to the beach promenade.

    Some staff not as polite as they could be. Drinks quite expensive.

    7.9

  • John
      United Kingdom
    June 24, 2014

    Plenty of friendly professional staff, very good facilities & cleanliness.

    Food was good & reasonably priced but the drinks (beer & spirits) were too expensive.

    7.1

  • Kevin
      United Kingdom
    June 22, 2014

    The location was great

    The inflated prices for everything in the hotel, very poor if not very dangerous children's pool facilities, dated bathroom facilities

    5.4

  • Anonymous
      United Kingdom
    June 21, 2014

    The location of the hotel was excellent the grounds and pool area were of good quality and comfortable the food was ok !

    The room we were given overlooked the bins - we had late check out and were not given anywhere decent to shower but a toilet with a sub standard shower with no air conditioning and no electricity to dry our hair or charge our phones do not use this hotel if you have a late flight and need to shower before you leave both my self and my travel partner were very very upset with the conditions of the facilities we were given to change in

    5.8

  • Anonymous
      United Kingdom
    June 19, 2014

    Excellent breakfast with lots of choice. Rooms clean and comfortable

    Baby pool not cleaned frequently enough. Difficult to get sunbeds and definitely not enough sun umbrellas.

    7.1

  • Anonymous
      United Kingdom
    June 11, 2014

    Location, helpful staff, excellent housekeeping of bedrooms

    Very little choice of English TV channels available. As an international 4 star hotel, I think this small issue should be addressed.

    7.9

  • Andrew
      United Kingdom
    June 9, 2014

    Great location, clean hotel and lovely pool area with plenty of sunbeds.

    The room had 2 standard size double beds which felt quite small but would have preferred 1 bigger/king size bed for 1 couple.

    9.2

  • Mark
      United Kingdom
    June 8, 2014

    excellent pool and terrace areas, ideal for sunbathing. quiet location yet 5 mins walk from Puerto banus. professional and friendly staff.

    7.5

  • Anonymous
      United Kingdom
    June 3, 2014

    Rooms were big, pools were good, good choice at breakfast

    Quite expensive

    7.1

  • Claire
      United Kingdom
    June 2, 2014

    great location,good sized bedroom and bathroom. Breakfast excellent. Pool and gardens very nice.

    Both pools very cold (no one used it).Given wrong room at check in had booked superior room and level.

    8.3

  • Anonymous
      United Kingdom
    June 1, 2014

    On the whole the staff were extremely helpful and friendly. The pool area was amazing and food was good.

    One rude member of the waiting staff who had a tendency to be moody and throw things. The pool water could be cold.

    7.5

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