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Gran Melia Fenix

Hermosilla Nº 2, 28001 Madrid (Show map)

Overview and availability
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Guest reviews

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Score from 93 reviews

8.3

In The heart of one of Europe's finest cities, a cosmopolitan center of art, culture and entertainment, The Gran Meliá Fénix Hotel graces the Plaza de Colón in Madrid and Paseo de la Castellana. Overlooking the flowing fountains and meandering walkways, this elegant first-class hotel is perfectly located near the business, cultural and shopping districts of Madrid. The hotel is situated just steps from the city's most exclusive designer boutiques and a short walk to the world-renowned Prado, Thyssen and Reina Sofia museums.

Rooms: 215. Hotel Chain: Meliá Hotels & Resorts.

Availability

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Check-in date

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Hotel Facilities

General

Restaurant, Bar, 24-Hour Front Desk, Newspapers, Terrace, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, Express Check-In/Check-Out, Safety Deposit Box, Heating, Gay Friendly.

Activities

Fitness Centre, Spa & Wellness Centre.

Services

Room Service, Meeting/Banquet Facilities, Business Centre, Babysitting/Child Services, Laundry, Dry Cleaning, Barber/Beauty Shop, Breakfast in the Room, Ironing Service, Bridal Suite, Currency Exchange, Shoe Shine, Car Rental, Fax/Photocopying.

Internet

Internet via modem is available in the entire hotel and costs EUR 8.56 per hour.

Guest Parking

Private parking is possible on site and costs EUR 26.75 per day.

Hotel Policies

These are general hotel policies. As they may vary per room type; please also check the room description.

Check-In

12:00 - 18:00 hours

Check-Out

12:00 hours

Cancellation

If cancelled up to 1 day before the date of arrival, no fee will be charged.

If cancelled later or in case of no-show, the first night will be charged.

Children and extra beds

All children under 12 years stay free of charge when using existing bedding.

All children under 2 years stay free of charge for cots.

All older children or adults are charged EUR 96.30 per night and person for extra beds.

Maximum capacity of extra beds/babycots in a room is 1.

Extra beds and baby cots are upon request and need to be confirmed by the hotel.

Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.

Pets

Pets are not allowed.

Accepted credit cards

American Express, Visa, Euro/Mastercard, Carte Bleue, Diners Club, JCB, red, Maestro

The hotel reserves the right to pre-authorise credit cards prior to arrival.

Hotel information

The hotel provides highly personalised service of superior quality as one would only expect of a 5-star deluxe hotel bearing the name of a Gran Meliá. Our guest relations team, butler service, secretarial service and royal service on the executive floor ensure the satisfaction of our guests. The Gran Meliá Fénix also provides meeting rooms along with a business centre, with internet access, fax and photocopy service, translations, document printing, etc. Private car park for guests. Sensay Wellness centre.

A member of The Leading Hotels of the World.

Food & beverage

The hotel provides 2 magnificent restaurants, “Le Buffet” and our superb à la carte restaurant “Bendinat”, specialising in the traditional local cuisine of the Spanish island of Majorca with delicate touches of Mediterranean influence. The hotel also caters to the widest range of needs for special events such as banquets and business meals, as well as leisure events such as cocktail parties, theme parties and celebrations. In summer, enjoy your dinner on the terrace "La Terraza del Fénix" right on Plaza de Colón square.

Room information

The hotel offers 215 guest rooms, all of which are equipped with the very latest in modern technology, yet with exquisite decorations reminiscent of the refined 19th century English style. There is an exterior jacuzzi in the superior rooms.

The hotel also provides a royal service executive floor, with rooms that include a private reception area, butler service, pillow menu, private buffet and permanent, but not free, bar amongst other services, as well as 16 suites to satisfy the most demanding expectations.

Area information

The hotel is located in the very heart of the city, just a few minutes from the National Library, the Retiro Park, the National Archaeological Museum and a short walk from the “Triangle of Art” formed by the Prado, Reina Sofía and Thyssen Museums. The location is also perfect for exploring the stylish stores along Goya, Serrano or Velázquez Streets. The very best in leisure is right on the hotel doorstep, a perfect complement to the grand diversity of theme parks, nightlife and other attractions offered by such a modern, cosmopolitan city as Madrid.

Terms & Conditions

Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our terms and conditions.

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Overview and availability
Photos
Guest reviews

Click thumbnail to see larger photo. Or show description of this hotel

Top

Overview and availability
Photos
Guest reviews

The guest reviews are submitted by our customers after their stay at Gran Melia Fenix.
They are opinions of guests that reflect their experiences when staying at this hotel.

Total

8.3

Based on 93 reviews

Staff	8.8
Services	8.3
Clean	8.8
Comfort	8.4
Value for money	7.2

Show scores of:

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews

Previous page Next page Showing 1 - 25 (Total 93)

Jada
Solo traveller
Caloundra, Australia
June 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

9.5

Anonymous
Family with young children
Spain
May 23, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

extremely professional staff

Kenneth
Mature couple
Skirlaugh Hull, United Kingdom
May 14, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

When arriving at the Hotel,was told the room we had booked was not available, and was asked to take an inferior room which we refused after much arguing was offered the room which we had booked Not Happy.

6.5

Alfonso
Group
miami, USA
May 11, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Hotel Staff, services and hospitality.

Yes, The handicap room is very small, it is smaller than the regular rooms. We did not fit we asked to remove furniture from the room, the bed was really small and the wheel chair did not fit to make it to the bed.

7.5

Dimiter
Solo traveller
Sofia, Bulgaria
May 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

location; available services

room size; separate charging for breakfast

6.5

Anonymous
Solo traveller
United Kingdom
May 5, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

I would go back

Room faced the internal court

Anonymous
Young couple
Hungary
April 22, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

breakfast

9.5

Anonymous
Mature couple
USA
March 25, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

The friendliness and helpfulness of the staff. Re question 4 below the facilities as well as the location.

Erling
Mature couple
Oslo, Norway
March 25, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

9.5

Denise
Mature couple
Birmingham, United Kingdom
March 18, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Staff were frinedly and helpful

9.5

Anonymous
Young couple
Spain
March 18, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

9.5

Wilfred
Mature couple
Gibaltar, Gibraltar
March 5, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

The service is excellent and the all day breakfast lounge suits my requirements.

not applicable

Anonymous
Solo traveller
United Kingdom
December 13, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

Anonymous
Young couple
Ireland
November 29, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

Trevor
Mature couple
SHEFFIELD, United Kingdom
November 23, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

John
Mature couple
Liverpool, United Kingdom
November 12, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

tour madrid

9.5

James
Mature couple
Middletown,New Jersey, USA
October 19, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

Very up scale hotel with service to match.

Room was on small side with queen bed.

8.5

Alan
Mature couple
Wrexham, United Kingdom
September 10, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

Central location and good bedrooms.

The bathrooms are far too crammed and small. We had to move rooms as first one was far too small and unclean. M&R in bathroom poor.

Piero
Young couple
Stockton, USA
July 9, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

David
Mature couple
Ipswich, United Kingdom
June 20, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

No criticisms whatsoever. Perfect location, extremely high standard of room, and staff very friendly and helpful.

Renato
Mature couple
Miami, USA
June 15, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

Anonymous
With friends
USA
May 30, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

Spa in facility; lounge very nice with piano

wireless did not work too good

Anonymous
Solo traveller
USA
May 29, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

Rashed
Young couple
dubai, United Arab Emirates
May 11, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

location

concierge / assistance not on high standard as in another EU countries.

4.5

Maria
Young couple
Valby, Copenhagen, Denmark
May 10, 2007

Staff:		Clean:		Value for money:
Services:		Comfort:

excellent service, excellent facilities and fantasic breakfast

Previous page Next page Showing 1 - 25 (Total 93)

The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.

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Gran Melia Fenix

Score from 93 reviews

Availability

When would you like to stay?

Check-in date

Check-out date

Hotel Facilities

General

Activities

Services

Internet

Guest Parking

Hotel Policies

Check-In

Check-Out

Cancellation

Children and extra beds

Pets

Accepted credit cards

Hotel information

Food & beverage

Room information

Area information

Terms & Conditions

Individual guest reviews

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