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Iberostar Grand Hotel Mencey
Dr. José Naveiras, 38, 38004 Santa Cruz de Tenerife – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 29 at 1:33 PM from Belgium.
6 Reasons to Choose Iberostar Grand Hotel Mencey
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24 properties in Santa Cruz de Tenerife
Including hotels, apartments, villas and more.
518 verified reviews
We speak your language
Iberostar Grand Hotel Mencey's staff speak: Russian, Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Fitness Center, Solarium, Spa, Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
Russian, Italian, French, Spanish, English, German
From 3:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
One child from 2 to 12 years is charged EUR 31.50 per person per night in an extra bed.
One older child or adult is charged EUR 63 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Iberostar Grand Hotel Mencey accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please let Iberostar Grand Hotel Mencey know an expected arrival time in advance. Guests can use the Special Requests box during reservation or contact the property.
Based on 518 reviews
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Good treat and details. They are kind and servicial. Clean room with light. Clean swimming pool. The bed is incredible. Great place to stay!
It was my wife's birthday celebration. On arrival we received a complimentary glass of champagne and in the room there was a hand written birthday card. A great start to a lovely stay.
The restaurant in the hotel was great. Great stay in the hotel.
The view of standard room is poor.
Insufficient shade around pool area The food that we had was insipid
Bar pool Friendliness beautiful rooms
I liked only place, there this hotel is located.And may be I liked a design.If you want to feel humiliated for your own money you choose it. There are many Germans , and attention for them and for other clients is a different. Worst of all is a very bad cleaning.They take your toothbrush to wash a glass, but there are a dirty and dusty. The very bad wi-fi. And the very bad a restaurants offer.
It is not so good how to declare. It is too much expensive for such service.
Just about everything was good
Air conditioning not working in room. Reported 3 times to no avail
Everything. Beautiful garden and pool, excellent multi-lingual staff, quiet location, spacious and comfy rooms, wi-fi working everywhere!
Nothing. Everything was just perfect!
Very high quality, nice pool and good to have a little balcony in the room. Good location near a big park.
Not the fastest wifi connection in the world.
In best part of town
Room a long walk from reception
Stunning hotel; Excellent staff; Great location; Fantastic facilities; Great value for money
We didn't have time to stay longer
Booked room with a view at extra cost and did not get one
Very comfortable rooms and hotel, lovely new hotel, very well presented and very very helpful staff. visited on our 33rd wedding anniversary and was welcomed with a bottle of champagne and chocolates. We will return for my 60th :)
A/C did`nt seem to work so well. Would`ve liked a bottle of water in the room. however this did not affect our fantastic stay.
Hotel decor, amenities, spa, pool and staff
Good location, good size room and bathroom. Free wifi room safe etc. abundance of towels!
No tea or coffee facilities in room. Noisy kids at the pool.Have to pay for parking. Breakfast priced at 18 euros is way too expensive.
There were some good points and bad points about the hotel, however , I feel overall, I would NOT come and stay in this hotel again. Good points : Comfortable bed , helpful restaurant staff, well decorated and lit bedrooms, access to gym, 15-20 minute walk to the centre. a key to the room was given to each one of us. There was a star gazing session and a singer on the evenings (which was entertaining )
Bad points : Reception staff generally helpful but some spoke a poor level of english. Carmen was particularly nice and approachable. many lacked diplomacy skills. No tea or coffee amenities in the room which one would expect from a 5 star hotel, especially given the price per room. Use of the indoor spa pool included an additional 15 euros - this is ridiculous and should be part of the cost - I felt deceived. Breakfast should be included at the very least given the £371 paid for 3 nights . There was no ventilation in the toilet area of the bathroom. The breakfast was predominantly pork based. The toilet by the breakfast area was completely flooded to the point that I noticed water seeping through to the outside of the bathroom into the corridor and had to report it to staff. The meat of the burger ordered for dinner was raw and had to be recooked although the staff were very kind and quick to reheat the burgers. Overall , I feel that this hotel has the shell of a 5 star hotel but not the substance deserving of a five star hotel.
The room was of an excellent standard and we were also upgraded free of charge. Quality toiletries and a Jacuzzi bath.
No English film channels on the Tv
Location and excellent room
Smell from poorly ventilated en suite WC
No gowns/sandals in the guest rooms for visits of SPA + swimming pool
Almost everything. The hotel is brand new and I was amazed by the luxurious, and at the same time very modern, vibe it has. The rooms and the hotel in general were pristine. I could not find a single spot even though I am a bit of a freak in that regard. Wonderful room with very comfy bed, we slept like babies. The sound system that allows you to connect to the rooms integrated speakers via a normal audio cable is such a great idea. I plugged in my tablet and played some youtube songs. First time I see this in a hotel, worked like a charm. Especially funny it was in the bathroom while taking a shower. We liked the most the spa center. Very modern and relatively cheap for hotel guests (15 eur). There are three saunas with different temperatures, a cold pool and a pool with all sorts of water massages. I think we spent there about 2-3 hours and felt very refreshed afterwards. Did not try the outside pool, but it looked nice as well. All in all, for the price, this hotel is amazing. It is definitely recommended and we will for sure consider it for our next stay in Santa de la Cruz.
The staff was not really up to the hotel's level. First we had a problem at the reception with Maria Jesus, she was not overly attending with a small misunderstanding about the bed in the room. Even though a solution was found at the end, we felt she had no sincere desire to accommodate our needs and was looking forward to just getting it done. She had also entered us in their system as Russians. We pointed (twice) that this is incorrect as we are Bulgarians, but nothing was changed. I was even emailed after the stay in Russian, a lame mistake which you would not expect from a 5 star hotel. The staff in the spa center was also not very convincing. The girls in the front desk for some reason totally ignored my wife and were addressing me only, I found this a bit disrespectful. I have been in 3 star hotels with much better service, it is a shame because the hotel in general is wonderful.
Great pool and fitness center. Nice location where you can easily walk into town.
It was extremely difficult to find when we arrived after-hours. The door does not actually even say the hotel name!
no kettle in room breakfast very expensive at 18 euro
Rooms and beds were clean comfy and a good size. Staff very helpful.
Breakfast very expensive
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