The staff in the restaurant (for breakfast) couldn't have cared less about the diners. We stayed 7 days at this hotel and out of 7 days, we were actually acknowledged 2 times. The rest of the times we had to chase after the servers to get coffee brought to our table, as there is no other way to get coffee. They have the staff available, however they seem either too new doing their job, or they don't care, or both. They seemed to spend their time either cleaning up (which as necessary) or chatting amongst themselves. We are americans, but I speak fluent spanish and overheard one of the ladies in the patio complaining that breakfast was served for too long, unlike other hotels...even though there were almost 6 staff members to attend the area.
Also we were overcharged in the minibar, for one extra bottle of water that was not consumed (we only took one on arrival as each small bottle costs 3.50 Euros) but we didn't dispute it as it really wasn"t a big deal, but it shows a bit their disorganization.
Unlike in the Restaurant, the best servers are in the pool area and the bar. We had a young man with glasses that really cared for his job and servicing the customers. I wish we knew his name, because he deserves to be commended, compared with his coworkers in the restaurant. The bar also had ok staff. The facilities are beautiful and well maintained. The front desk staff was also very polite and well mannered. The pools is great and the location is very accessible to the tram and taxis are outside the hotel.