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Dr. José Naveiras, 38, 38004 Santa Cruz de Tenerife, Spain – Show map
|Basic Double Room (1 Adult)|
|Basic Double Room|
|Basic Double Room with Extra Bed (3 Adults)|
|Double Room with City View (1 Adult)|
|Double Room with City View (2 Adults)|
|Double Room with City View (2 Adults + 1 Child)||
|Double Room with City View (3 Adults)|
|Deluxe Double Room with Garden View|
|Junior Suite (2 Adults)|
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26 properties in Santa Cruz de Tenerife
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619 verified reviews
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Iberostar Grand Hotel Mencey's staff speaks: Russian, Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Fitness Center, Solarium, Spa, Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
Russian, Italian, French, Spanish, English, German
From 3:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child from 2 to 12 years is charged EUR 31.50 per person per night in an extra bed.
One older child or adult is charged EUR 63 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 620 reviews
Value for money
Show reviews from:
Situated in the center of Santa Cruz across from a beautiful park, this modern and cozy hotel is located just a few minutes from local amenities.
Score from 818 reviews Good
In Santa Cruz's financial and commercial center, Silken Atlántida offers panoramic sea views from its glass lifts. It has a rooftop terrace, and rooms with free Wi-Fi and hydro-massage showers.
Score from 748 reviews Very good
This chic urban hotel is next to García Sanabria Park, in the center of Tenerife’s Santa Cruz. It offers a gym, and rooftop pool with park and Atlantic Ocean views.
Score from 587 reviews Very good
In the heart of Tenerife's Santa Cruz, this elegant hotel features free Wi-Fi and has an outdoor pool and charming gardens.
Score from 418 reviews Very good
Location, spa, building
Loved the interior, the comfort and the friendly relaxed staff. The pool, rooms and bar were very nice. A very relaxed, welcoming 5 star. Not pretentious.
Eggs at breakfast were pretty awful. We saw someone with a fresh omlette at breakfast but didn't see a menu to order one. It was a buffet breakfast. No toilet roll in spa toilet and quality of the toilet paper was very poor throughout the hotel. There was a charge to use the car park every day and e15/day to use spa. Waz impossible to find hotel from car park also. Very poor signage. All minor, but could be easily changed.
- the food (we had breakfast, dinner and room service at various times during our stay) - attentive staff - the view from the balcony
The bed was extremely comfortable. The swimming pool was excellent and there were plenty of sun loungers and parasols plus a very helpful pool attendant
The fact that our car was towed from outside the hotel even though we had been assured that it was allowed to park as long as there was no yellow line. Tourists beware. There was no coffee or tea making facilities in the room.
I couldn't believe it's rated a 5star hotel,badly signposted even outside couldn't see name of the hotel,no one collected bags,or even showed us to the room,it was down the corridor,no explanation of facilities,I won't be rushing back that's for sure
Vv good and attentive staff.
Why why why can't we have tea and coffee making facilities in our rooms? And sitting in the hotel lobby not pleasant because of the smoke coming through from smokers
From the moment we were checked in all the staff were very friendly and helpful. The food was excellent and the prices were very reasonable.
Nothing to dislike!
Spacious rooms. Very clean. Staff helpful and friendly .
Rooms overlooked residential apartments. So had to keep curtains closed. As no privacy. Expensive breakfast.
Everything the hotel offered.
No non-smoking zones. No baby food (only if specially requested). No outside activities for children, no pool for children (maybe the SPA offers something, but it was not obvious then, and probably costs extra).
Location Service Decoration Food
The shover is very slippery, they must provide an anti-slip mat Internet access very slow
Wish we had spent longer here.santa cruz is a nice small city esp at night fantastic spa .try taberna el cambullon.good food lots wines by glass and fair prices
The hotel was excellent, the room was nice, and the bed was very comfortable
The woman at the reception was unkind and impatience
amazing choices of food for breakfast
This hotel was completely remodeled and modernized a couple of years ago, and is very nice in that regard. The beds are comfortable, and the ac works pretty well, although I've not stayed there when its been really hot outside.
If you need internet access you might consider using your mobile hot spot or a usb dongle instead of the Kubi Wireless service they provide. Like most Kubi WiFis, the performance is horrible, and the connections are very unstable. I tried it for a while and to give on them in favor of my mobile connection, which was much better. While the beds are comfortable, I don't understand why they have to put a duvet on bed instead of just a sheet and light blanket. It's warm in Tenerife, and the AC doesn't work that good, so a duvet makes one quite hot if you want to cover up. Finally, although virtually ALL television stations in Spain now broadcast in dual language, this hotel has found it necessary to disable these functions on their remotes, so one is stuck with a few news channels in English, and then several entertainment channels with original english programming that is only available in dubbed Spanish. On top of that, they have disabled the ability to select the HDMI or VGA port, as well as the USB, so you can't even use the TV to watch content you might have on your computer. I think they need to check out some of their competitors, some of which who don't even claim to be 5-star Hotels.....
Clean, beautiful and luxurious hotel in nice neighbourhood
The bed was almost worth the stay by itself! The staff was great, especially the hostess at breakfast! She understands quality of service more than anyone I've ever met. My girl was happy and that, of course, makes a vacation better! And the salt water pool!!!!
The plumbing system is in need of an upgrade. They offered to change our room but the bed was sooooo good that we were willing to deal with the slight issue. Otherwise, I don't have a complaint.
Great hotel, really beautifully decorated and classy
We arrived at the Iberostar coming from a trek to El Teide peak. We did look like people coming for a 4 days trek into the mountain with huge backpacks and walking shoes and the staff really made us feel unwelcomed. We had to wait a good 10 min at the checking as the guy at the desk ignored us. After asking him if the desk was opened he finally accepted to check us in but we were never offered a glass of cava during the checking as is the custom in this hotel nor anybody offered to take our backpacks to the room. We asked for room with a balcony but the clerk pretended the hotel was completely full (which was clearly not the case) and could only offer us a room on the first floor, street side, right above the entrance. Bad service discriminating on look unacceptable for a 5 starts resort.
Overall great experience and good value. SPA was great. Free wifi but signal was very weak in the room.
the staff was very kind, the hotel was ok, the facilities was also good
dinner was very bad, breakfast was good but not very good. it's thefirst 5stars hotel that i ate so bad, only meat as main course without vegetables nor patatos or rise or pasta. it's scandoulous....
Helpful staff assisted us to fix a problem, as we were given a room with 2 single beds - and this was our honeymoon. The facilities were lovely, clean and well organised.
We had to spend our firs night of our honeymoon in 2 single beds. :( The Wifi in the room was very weak. We were on the side of the hotel over the bar, so there was music playing until midnight some nights below our window.
Location close to city centre, 10 min walk. Beautiful hotel,welcome drinks at reception, very good first impression. Nice room, but didn't feel like 5 stars..maybe because of street view and extra small balcony, also shower could be better, but overall was good. Nice surprise from hotel on my birthday! :)
We had basic double room, it was very noisy from street, first night was impossible to sleep. At reception I asked for quiet room, but they didn't change it. Small pool. You can't make coffee in room , there is just mini bar
The hotel style and decoration, the wonderful pool, large and salt water.
The air-conditioning in the bedrooms. We had two rooms and in the heat and humidity of early September, the rooms were unbearably hot, so much so that we left a day early.
Location location, the qualify of the facilities still excellent. Modern design, clean with staff willing to provide the best service.
Can't comment on the quality of the food as didn't have dinner at the hotel.
It was chilled out and the staff was very accomodating.
Couldnt get into the casino despite being told shorts would be ok by reception.
location, and everything, staff wonderfull, and hotel fantastic
no complaints here