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Dr. José Naveiras, 38, 38004 Santa Cruz de Tenerife, Spain – Show map
|Basic Double Room (1 Adult)|
|Basic Double Room|
|Basic Double Room with Extra Bed (3 Adults)|
|Double Room with City View (1 Adult)|
|Double Room with City View (2 Adults)|
|Double Room with City View (2 Adults + 1 Child)||
|Double Room with City View (3 Adults)|
|Deluxe Double Room with Garden View|
|Junior Suite (2 Adults)|
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31 properties in Santa Cruz de Tenerife
Including hotels, apartments, villas and more.
650 verified reviews
They speak your language!
Iberostar Grand Hotel Mencey's staff speaks: Russian, Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Fitness Center, Solarium, Spa, Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
Russian, Italian, French, Spanish, English, German
From 3:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child from 2 to 12 years is charged EUR 31.50 per person per night in an extra bed.
One older child or adult is charged EUR 63 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 647 reviews
Value for money
Show reviews from:
Situated in the center of Santa Cruz across from a beautiful park, this modern and cozy hotel is located just a few minutes from local amenities.
Score from 873 reviews Good
In Santa Cruz's financial and commercial center, Silken Atlántida offers panoramic sea views from its glass lifts. It has a rooftop terrace, and rooms with free Wi-Fi and hydro-massage showers.
Score from 837 reviews Very good
This chic urban hotel is next to García Sanabria Park, in the center of Tenerife’s Santa Cruz. It offers a gym, and rooftop pool with park and Atlantic Ocean views.
Score from 632 reviews Very good
In the heart of Tenerife's Santa Cruz, this elegant hotel features free Wi-Fi and has an outdoor pool and charming gardens.
Score from 463 reviews Very good
Beautifully renovated hotel, with plenty of light and outside space. Rooms are comfortable and well appointed, though the cheapest rates will place you on the ground floor. Multi-lingual staff are excellent.
The WiFi. To connect to any Apple device you have to go through a convoluted process that has to be repeated at every session. Once connected, it performs adequately. The hotel uses the same Kubi wireless system as found across Spain's airports, where access to Apple products is relatively straightforward. A hotel of the Mencey's standing should provide a network with a more customer friendly access.
everything was perfect, good position, good staff, good spa, good room.
Elegant, clean hotel.
The friendly and helpful staff. The beautiful pool. The gorgeous gardens.
We would have preferred a double bed instead of two singles that slid apart, and a double duvet.
Beautiful gardens, breakfast buffet was excellent and staff were very attentive and eager to please.
We happened to visit when the weather was much colder than normal, and cloudy, so no sun. Consequently the hotel felt cold and draughty and there is no heating in the bedrooms, nor any means of drying the bathroom towels. Also the 'trendy' lighting was so subtle one could barely see in the bedroom. Needs some serious light and heat.
The main building is very nice. The rooms are spacious. Breakfast was very good.
Hotel services are not up to 5*. On arrival there was no porter for the bags. Food on room service is below standard even for 4*. And they always forgot something which forced me to call two or three times to get it. Dinner on the restaurant was really bad. The hotel has no view be it in the front or (on the more expensive) back rooms. Prices for everything are 5*, though.
Beautiful hotel. Very comfortable. Nice bar. Nice space to spend time.
Poor service on arrival in car with luggage. Manager very graciously made amends. Lack of attention to detail at times that would be expected for hotel of this reputation .
Friendly approachable staff. You are left to do your own thing without being pestered.
The formal evening dining, would have preferred bistro style dining. Food was not that good when we did use it.
Design Facilities Food Pool
We stayed several nights for the New Year holidays and booked 2 rooms (one for my father-in-law). One of the rooms was the type that according to the advertisment was supposed to have a balcony. Upon arrival we were allocated both rooms without balconies while the reception staff pointed fingers at Booking and was quite rude and unapologetic about the whole thing. After back and forth with Booking we were reimbursed 82 euros which is better than nothing but a far cry from the ability to have champagne on your balcony on New Year's Eve.
Comfort, cleanliness and quietness. Attitude of staff.
One bar meal too greasy.
The location, the discreet, friendly and professional staff. A very comfortable hotel
Style and atmosphere of hotel. Excellent breakfast. Very nice pool and good gym. Nice location.
We reported our shower on the first evening, the next evening and the following day before it was fixed. The weather was cloudy; access to the indoor pool should be free, especially if you only want to swim for half an hour.
Стиль, чистота, атмосфера, спа-центр, завтрак
staff always couteous enthusiastic and polite The manager was always around to ensure things were going as they should. Great decor and attention to detail. Cheap parking available
Stylish, excellent property: beautiful architecture, design and garden with swimming pool. We had a room facing the garden that was quiet and comfortable. Location is good with proximity to a beautiful park and some excellent restaurants in the area.
Given the five star rating and high standard of the premises, we felt service in general could be improved. E.g. often no staff available by the pool bar/restaurant, one day no housekeeping was performed in our room.
Location and facilities (pool) Staff is very friendly but not at level you shall expect in a five star.
I have selected a Suite and pay an extra to be in a executive suite for which size, facilities (no bathtube, telephone, DVD player, lack of towels and amenities) did not justify the price (eur 235/night without breakfast) , even at higher season. The hotel has been a very famous local 5 star hotel and enjoy nice facilities but has significantly reduced the level of service since taken over by Spanish chain Iberostar. I am going ever year in sant Cruz de Tenerife for family reason and unfortunately this is the only 5 star option with good facilities in Santa Cruz but I will really considering 4 star next time due to a service not at level of a 5 star.
Good value for money and nice hotel in historical building. The bed is very comfortable.
The room is small and basic (no mini bar, no tea or coffee maker etc...) for a 5 star hotel.
Staff is very friendly as everybody in Canary Island Good reception with cava
There is no option to park in front of the hotel to drop the luggage There is no valet parking Very bad coordination between the parking staff and the hotel staff and it is not included Not enough neither towels nor soaps for a family of 3 members King bed is really not a king one, it is 2 narrow beds together There is not neither coffee nor tea in the room Room is extremely small Bathroom is very old fashioned compared with the rest of the hotel It says the swimming pool was at 26oC but it was pretty cold to swim Not possible to be welcome in the SPA with children There is not any power socket in the working table for laptops There are not any robe or slippers There is nothing in the room to welcome the guests (fruits, water, wine...) Very bad views to the street and the nicer one which are 10€ more expensive goes only to the hotel garden
Nice city hotel. Great breakfast.
Everything.. staff great, hotel great, location great, lovely and clean and light. 2nd stay and will book to stay again.
The room was beautiful and the bed super comfy. The breakfast was superb and the pool area very relaxing.
Dinner menu, food beautifully cook and presented, but choice a bit limited
Location, spa, building
Loved the interior, the comfort and the friendly relaxed staff. The pool, rooms and bar were very nice. A very relaxed, welcoming 5 star. Not pretentious.
Eggs at breakfast were pretty awful. We saw someone with a fresh omlette at breakfast but didn't see a menu to order one. It was a buffet breakfast. No toilet roll in spa toilet and quality of the toilet paper was very poor throughout the hotel. There was a charge to use the car park every day and e15/day to use spa. Waz impossible to find hotel from car park also. Very poor signage. All minor, but could be easily changed.
- the food (we had breakfast, dinner and room service at various times during our stay) - attentive staff - the view from the balcony
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