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Dr. José Naveiras, 38, 38004 Santa Cruz de Tenerife, Spain – Show map
|Basic Double Room (1 Adult)|
|Basic Double Room|
|Basic Double Room with Extra Bed (3 Adults)|
|Double Room with City View (1 Adult)|
|Double Room with City View (2 Adults)|
|Double Room with City View (2 Adults + 1 Child)||
|Double Room with City View (3 Adults)|
|Deluxe Double Room with Garden View|
|Junior Suite (2 Adults)|
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29 properties in Santa Cruz de Tenerife
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627 verified reviews
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Iberostar Grand Hotel Mencey's staff speaks: Russian, Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Fitness Center, Solarium, Spa, Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
Russian, Italian, French, Spanish, English, German
From 3:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child from 2 to 12 years is charged EUR 31.50 per person per night in an extra bed.
One older child or adult is charged EUR 63 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 627 reviews
Value for money
Show reviews from:
This chic urban hotel is next to García Sanabria Park, in the center of Tenerife’s Santa Cruz. It offers a gym, and rooftop pool with park and Atlantic Ocean views.
Score from 604 reviews Very good
In the heart of Tenerife's Santa Cruz, this elegant hotel features free Wi-Fi and has an outdoor pool and charming gardens.
Score from 449 reviews Very good
Situated in the center of Santa Cruz across from a beautiful park, this modern and cozy hotel is located just a few minutes from local amenities.
Score from 854 reviews Good
In Santa Cruz's financial and commercial center, Silken Atlántida offers panoramic sea views from its glass lifts. It has a rooftop terrace, and rooms with free Wi-Fi and hydro-massage showers.
Score from 795 reviews Very good
Comfort, cleanliness and quietness. Attitude of staff.
One bar meal too greasy.
The location, the discreet, friendly and professional staff. A very comfortable hotel
Style and atmosphere of hotel. Excellent breakfast. Very nice pool and good gym. Nice location.
We reported our shower on the first evening, the next evening and the following day before it was fixed. The weather was cloudy; access to the indoor pool should be free, especially if you only want to swim for half an hour.
Стиль, чистота, атмосфера, спа-центр, завтрак
staff always couteous enthusiastic and polite The manager was always around to ensure things were going as they should. Great decor and attention to detail. Cheap parking available
Stylish, excellent property: beautiful architecture, design and garden with swimming pool. We had a room facing the garden that was quiet and comfortable. Location is good with proximity to a beautiful park and some excellent restaurants in the area.
Given the five star rating and high standard of the premises, we felt service in general could be improved. E.g. often no staff available by the pool bar/restaurant, one day no housekeeping was performed in our room.
Location and facilities (pool) Staff is very friendly but not at level you shall expect in a five star.
I have selected a Suite and pay an extra to be in a executive suite for which size, facilities (no bathtube, telephone, DVD player, lack of towels and amenities) did not justify the price (eur 235/night without breakfast) , even at higher season. The hotel has been a very famous local 5 star hotel and enjoy nice facilities but has significantly reduced the level of service since taken over by Spanish chain Iberostar. I am going ever year in sant Cruz de Tenerife for family reason and unfortunately this is the only 5 star option with good facilities in Santa Cruz but I will really considering 4 star next time due to a service not at level of a 5 star.
Good value for money and nice hotel in historical building. The bed is very comfortable.
The room is small and basic (no mini bar, no tea or coffee maker etc...) for a 5 star hotel.
Staff is very friendly as everybody in Canary Island Good reception with cava
There is no option to park in front of the hotel to drop the luggage There is no valet parking Very bad coordination between the parking staff and the hotel staff and it is not included Not enough neither towels nor soaps for a family of 3 members King bed is really not a king one, it is 2 narrow beds together There is not neither coffee nor tea in the room Room is extremely small Bathroom is very old fashioned compared with the rest of the hotel It says the swimming pool was at 26oC but it was pretty cold to swim Not possible to be welcome in the SPA with children There is not any power socket in the working table for laptops There are not any robe or slippers There is nothing in the room to welcome the guests (fruits, water, wine...) Very bad views to the street and the nicer one which are 10€ more expensive goes only to the hotel garden
Nice city hotel. Great breakfast.
Everything.. staff great, hotel great, location great, lovely and clean and light. 2nd stay and will book to stay again.
The room was beautiful and the bed super comfy. The breakfast was superb and the pool area very relaxing.
Dinner menu, food beautifully cook and presented, but choice a bit limited
Location, spa, building
Loved the interior, the comfort and the friendly relaxed staff. The pool, rooms and bar were very nice. A very relaxed, welcoming 5 star. Not pretentious.
Eggs at breakfast were pretty awful. We saw someone with a fresh omlette at breakfast but didn't see a menu to order one. It was a buffet breakfast. No toilet roll in spa toilet and quality of the toilet paper was very poor throughout the hotel. There was a charge to use the car park every day and e15/day to use spa. Waz impossible to find hotel from car park also. Very poor signage. All minor, but could be easily changed.
- the food (we had breakfast, dinner and room service at various times during our stay) - attentive staff - the view from the balcony
The bed was extremely comfortable. The swimming pool was excellent and there were plenty of sun loungers and parasols plus a very helpful pool attendant
The fact that our car was towed from outside the hotel even though we had been assured that it was allowed to park as long as there was no yellow line. Tourists beware. There was no coffee or tea making facilities in the room.
I couldn't believe it's rated a 5star hotel,badly signposted even outside couldn't see name of the hotel,no one collected bags,or even showed us to the room,it was down the corridor,no explanation of facilities,I won't be rushing back that's for sure
Vv good and attentive staff.
Why why why can't we have tea and coffee making facilities in our rooms? And sitting in the hotel lobby not pleasant because of the smoke coming through from smokers
From the moment we were checked in all the staff were very friendly and helpful. The food was excellent and the prices were very reasonable.
Nothing to dislike!
Spacious rooms. Very clean. Staff helpful and friendly .
Rooms overlooked residential apartments. So had to keep curtains closed. As no privacy. Expensive breakfast.
Everything the hotel offered.
No non-smoking zones. No baby food (only if specially requested). No outside activities for children, no pool for children (maybe the SPA offers something, but it was not obvious then, and probably costs extra).
Location Service Decoration Food
The shover is very slippery, they must provide an anti-slip mat Internet access very slow
Wish we had spent longer here.santa cruz is a nice small city esp at night fantastic spa .try taberna el cambullon.good food lots wines by glass and fair prices
The hotel was excellent, the room was nice, and the bed was very comfortable
The woman at the reception was unkind and impatience
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