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Dr. José Naveiras, 38, 38004 Santa Cruz de Tenerife, Spain – Show map
|Basic Double Room (1 Adult)|
|Basic Double Room|
|Basic Double Room with Extra Bed (3 Adults)|
|Double Room with City View (1 Adult)|
|Double Room with City View (2 Adults)|
|Double Room with City View (2 Adults + 1 Child)||
|Double Room with City View (3 Adults)|
|Deluxe Garden View (2 Adults)|
|Junior Suite (2 Adults)|
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25 properties in Santa Cruz de Tenerife
Including hotels, apartments, villas and more.
578 verified reviews
They speak your language
Iberostar Grand Hotel Mencey's staff speaks: Russian, Italian, French, Spanish, English, German
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Fitness Center, Solarium, Spa, Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not possible) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
Russian, Italian, French, Spanish, English, German
From 3:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child from 2 to 12 years is charged EUR 31.50 per person per night in an extra bed.
One older child or adult is charged EUR 63 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 578 reviews
Value for money
Show reviews from:
In Santa Cruz's financial and commercial center, Silken Atlántida offers panoramic sea views from its glass lifts. It has a rooftop terrace, and rooms with free Wi-Fi and hydro-massage showers.
Score from 667 reviews Very good
Situated in the center of Santa Cruz across from a beautiful park, this modern and cozy hotel is located just a few minutes from local amenities.
Score from 715 reviews Good
In the heart of Tenerife's Santa Cruz, this elegant hotel features free Wi-Fi and has an outdoor pool and charming gardens.
Score from 393 reviews Very good
This chic urban hotel is next to García Sanabria Park, in the center of Tenerife’s Santa Cruz. It offers a gym, and rooftop pool with park and Atlantic Ocean views.
Score from 539 reviews Very good
Clean, beautiful and luxurious hotel in nice neighbourhood
The bed was almost worth the stay by itself! The staff was great, especially the hostess at breakfast! She understands quality of service more than anyone I've ever met. My girl was happy and that, of course, makes a vacation better! And the salt water pool!!!!
The plumbing system is in need of an upgrade. They offered to change our room but the bed was sooooo good that we were willing to deal with the slight issue. Otherwise, I don't have a complaint.
Great hotel, really beautifully decorated and classy
We arrived at the Iberostar coming from a trek to El Teide peak. We did look like people coming for a 4 days trek into the mountain with huge backpacks and walking shoes and the staff really made us feel unwelcomed. We had to wait a good 10 min at the checking as the guy at the desk ignored us. After asking him if the desk was opened he finally accepted to check us in but we were never offered a glass of cava during the checking as is the custom in this hotel nor anybody offered to take our backpacks to the room. We asked for room with a balcony but the clerk pretended the hotel was completely full (which was clearly not the case) and could only offer us a room on the first floor, street side, right above the entrance. Bad service discriminating on look unacceptable for a 5 starts resort.
Overall great experience and good value. SPA was great. Free wifi but signal was very weak in the room.
the staff was very kind, the hotel was ok, the facilities was also good
dinner was very bad, breakfast was good but not very good. it's thefirst 5stars hotel that i ate so bad, only meat as main course without vegetables nor patatos or rise or pasta. it's scandoulous....
Helpful staff assisted us to fix a problem, as we were given a room with 2 single beds - and this was our honeymoon. The facilities were lovely, clean and well organised.
We had to spend our firs night of our honeymoon in 2 single beds. :( The Wifi in the room was very weak. We were on the side of the hotel over the bar, so there was music playing until midnight some nights below our window.
Location close to city centre, 10 min walk. Beautiful hotel,welcome drinks at reception, very good first impression. Nice room, but didn't feel like 5 stars..maybe because of street view and extra small balcony, also shower could be better, but overall was good. Nice surprise from hotel on my birthday! :)
We had basic double room, it was very noisy from street, first night was impossible to sleep. At reception I asked for quiet room, but they didn't change it. Small pool. You can't make coffee in room , there is just mini bar
The hotel style and decoration, the wonderful pool, large and salt water.
The air-conditioning in the bedrooms. We had two rooms and in the heat and humidity of early September, the rooms were unbearably hot, so much so that we left a day early.
Location location, the qualify of the facilities still excellent. Modern design, clean with staff willing to provide the best service.
Can't comment on the quality of the food as didn't have dinner at the hotel.
It was chilled out and the staff was very accomodating.
Couldnt get into the casino despite being told shorts would be ok by reception.
location, and everything, staff wonderfull, and hotel fantastic
no complaints here
+ great decor, hotel fully renovated recently + nice parking (even though a bit expensive at 6.5 euros per day) + pool area was excellent + great location, close to city center and a lot of shops and restaurants + free beach shuttle in July and August
- had a small issue with balcony door, notified reception but nothing happened until we left
Good treat and details. They are kind and servicial. Clean room with light. Clean swimming pool. The bed is incredible. Great place to stay!
It was my wife's birthday celebration. On arrival we received a complimentary glass of champagne and in the room there was a hand written birthday card. A great start to a lovely stay.
The restaurant in the hotel was great. Great stay in the hotel.
The view of standard room is poor.
Insufficient shade around pool area The food that we had was insipid
Bar pool Friendliness beautiful rooms
I liked only place, there this hotel is located.And may be I liked a design.If you want to feel humiliated for your own money you choose it. There are many Germans , and attention for them and for other clients is a different. Worst of all is a very bad cleaning.They take your toothbrush to wash a glass, but there are a dirty and dusty. The very bad wi-fi. And the very bad a restaurants offer.
It is not so good how to declare. It is too much expensive for such service.
Just about everything was good
Air conditioning not working in room. Reported 3 times to no avail
Everything. Beautiful garden and pool, excellent multi-lingual staff, quiet location, spacious and comfy rooms, wi-fi working everywhere!
Nothing. Everything was just perfect!
Very high quality, nice pool and good to have a little balcony in the room. Good location near a big park.
Not the fastest wifi connection in the world.
In best part of town
Room a long walk from reception
Stunning hotel; Excellent staff; Great location; Fantastic facilities; Great value for money
We didn't have time to stay longer
Booked room with a view at extra cost and did not get one
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