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Alfredo Marqueríe, 43, Fuencarral-El Pardo, 28034 Madrid, Spain – Show map
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278 verified reviews
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Sheraton Madrid Mirasierra Hotel & Spa's staff speaks: Italian, French, Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and costs EUR 19 per 24 hours.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 26.70 per day.
Room Service, Car Rental, Shuttle Service (free) , Airport Shuttle (free) , 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating
Italian, French, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 278 reviews
Value for money
Show reviews from:
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Score from 936 reviews Excellent
Very nice and comfortable room. Clean and silent.
Very expensive Wi-Fi - 19EUR/day. That's a big negative for my next stay.
That my stay was short...
the hotel is fantastic rooms are outstanding staff very polite 2 bars down the road supermarket the opposite direction spa treatment very good football stadium 10 euro taxi ride
shuttle bus i booked through the hotel didnt turn up!! gave us free breakfast and wifi but then said we only had 50% off breakfast had to ask manager to make sure it was free taxi to centre is about 15 euros 20 mins
Good spacious room with very comfortable bed. Liked the revolving TV. Very helpful staff and excellent free shuttle to the airport.
Not having free wifi in room. Having to pay 19 euros to have a swim. Both should be free to guests.
Breakfast was good but too expensive
Spa and sauna area was horrible and they charge for the use Staff was not nice Old decor Smell Terrible location They charged for using the gym They charged for Wifi
noise in the room, prices for 5* hotel being a 3,5*, i was meant to stay three days i left after first night, i could not sleep due tp the noise. The worst five star i ve been in my life, by far
Toilet smell was very bad. AC not working properly. Food in the restaurant is below average.
Located in a quiet, leafy suburb of Madrid, with direct bus service 133 from outside the hotel to the centre of the city (Plaza de Espana for instance). Journey time about 40 minutes, fixed 1.5 Euro fare. Large, spacious room, very comfortable beds, polite staff, plenty of lounge space in common areas on the ground floor, and free wi-fi in the same guest areas downstairs, plus three computers connected to the internet for guests to use.
Access to any of the leisure facilities including the indoor pool was 19 Euros per day per person which we were not aware of when we booked. I knew the spa and other treatments had to be paid for but I thought we would be able to use the pool, and not have to pay extra. As it was out of season the outdoor pools were closed. The Verdil restaurant offered a menu of the day only at lunchtime and not in the evening, so we went to the local tapas bar 200 yards from the hotel.
The room was excellent, spacious and very comfortable. The front of house staff were great, very knowledgeable and friendly.
I ordered medium fillet steak and received a blue steak. I asked for the steak to be cooked again and when it came back from the kitchen it was still blue/rare. I am a professional chef with 15 years experience working in Spain, France, Scotland, Ireland and Andorra. I know what I am talking about. I did not want to send it back again because my partner had nearly finished her meal. The head waiter just looked at me like I was an idiot.
Lay out completely wrong Dust on tables Wardrobe on the toilet rather than outside
I liked the size of the room and the facilities
Anything to mention
Luis on nights on the reception was excellent.All other staff very very good.Massive rooms.Big bathroom.Underground [which was excellent ] was 7 minutes walk away.Shops nearby. BRILLIANT TRIP
Hotel suite size was amazing. Beautiful bed, massive bathroom with twin sinks, separate bath and dual shower. Reception staff very friendly and understood English well. transport to and from airport with inclusive transfer excellent but does need to be booked.
Air conditioning in hotel room made strange noises throughout the night. Kitchen area was great extra, however there wasn't any crockery or cutlery.
Everything (but the location)
Very far away from the city
-Location -Thanks Carmen for your quick response and Jean Paul for the gift on my birthday! - swimming pool
Certain items were not working like coffee machine, jacuzzi, etc
Every thing, Bus station in front of the main gate, and metro ariund 1 km far
location far from city center,
The location is in a quiet residencial area where the air is cleaner than the congested city center. The small Mirasierra Center with a supermarket and pharmacy is on the same road Alfredo Marquerié. The Vaguada Commercial Center is a 10 minute walk from the hotel. Public transport is easily accesible. The metro station Herrera Oria (line 9) is a mere 5 minutes on foot, and a 30 minute trip to the town center. The bus stop 3228 is right opposite the main enterance of the hotel, a 45 minute bus ride to the final stop 5573,Callao, Gran Via (City Center). The late night N23 bus is operative until about 6 am. It departs from Plaza Cibeles and also stops at 3228 facing the hotel. The airport is 15 minutes away in the Sheraton shuttle bus free service. The rooms are spacious. The bathroom is complete with shower, bath, double basins and seperate toilet area. A generous and ample wardrobe equiped with a full sized iron and board. Notable furnishings of a double room: a 2 seat sofa with 2 coffee tables, a dining table with 4 chairs. A small kitchenette fitted with a microwave oven and the largest minibar fridge I saw in a hotel. Notable hotel facilities: A spectacular spa and a beautiful pool in a well tended garden space equipped with private seating and deckchairs. A pleasant Sauna and steam bath are available.
A few members of the staff could be a bit more courteous and it wouldn't hurt them to occasionally show a smile to the guests. The single beds in the hotel measure only 1 meter in width, below standard for a 5 star hotel. The suite I received measured 6.5 by 6.5 m i.e. 42.5 m, although more than sufficient, the advertised area is 60 m. The spa use is not free to hotel guests but costs 19.5€ / person per day. A swim cap has to be worn at the spa and is sold separetly for 3 euros. Room WiFi is not free but costs between 20-30 euros per day.The kitchen lacks plates and cuttlery. There is no balcony (important for smokers).
Old fashionned, late 90's hotel, not renovated since that date, very expensive for dirty rooms...I do not recommend to spend money for such a misery room type !
Rates not in line with a fake 5 Star Hotel, Not even worth 3 Stars
larger clean room, nice spa, club lounge was comfortable, shuttle to the airport.
Check in was very slow. Only one English TV channel, staff at the breadkfast could be more helpful, the water pressure in the bath was very poor. It took an hour to fill the jacuzzi tubs. Poor wifi signal in room. Mistake in my bill - over charged by 56 Euros. Although it was refunded, the staff who was dealing with it was on the border of rude and not helpful - David. Club lounge running out of food after 17:00.
outside pool, spacious rooms, great breakfast
no fitness centre included in the price, spa not included in the price, misleading advertisment, expensive food for poor quality
I have stayed in this hotel numerous times, and each stay has been outstanding.
Every time I have booked this hotel through Bookings, upon arrival I have found they have already charged the hotel charges to my credit card along with a 2% currency conversion charge. This is the only hotel that does not allow me to pay in either euros or cash without the 2% charge.
Beautiful hotel, facilities & grounds. Staff exceptionally helpful & friendly. Very relaxed & chilled vibe...
The room size Shower Good staff
Poor furniture Poor breakfast
we liked everything about the hotel. Friendly and cheerful staff. Room was spacious and cleanliness was perfect
the breakfast choice of food was too limited for the cost we had to pay.
location - far from center
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