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Show map Sheraton Madrid Mirasierra Hotel & Spa

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Newest reviews for Sheraton Madrid Mirasierra Hotel & Spa

  • Naseem
      United Kingdom
    September 10, 2014

    Luis on nights on the reception was excellent.All other staff very very good.Massive rooms.Big bathroom.Underground [which was excellent ] was 7 minutes walk away.Shops nearby. BRILLIANT TRIP

    9.2

  • Ömer
      Turkey
    September 9, 2014

    Everything (but the location)

    Very far away from the city

    8.3

  • Billy
      United Kingdom
    September 4, 2014

    -Location -Thanks Carmen for your quick response and Jean Paul for the gift on my birthday! - swimming pool

    Certain items were not working like coffee machine, jacuzzi, etc

    7.5

  • Abdulrhman
      Saudi Arabia
    August 25, 2014

    Every thing, Bus station in front of the main gate, and metro ariund 1 km far

    location far from city center,

    8.8

  • Sameer
      Spain
    August 10, 2014

    The location is in a quiet residencial area where the air is cleaner than the congested city center. The small Mirasierra Center with a supermarket and pharmacy is on the same road Alfredo Marquerié. The Vaguada Commercial Center is a 10 minute walk from the hotel. Public transport is easily accesible. The metro station Herrera Oria (line 9) is a mere 5 minutes on foot, and a 30 minute trip to the town center. The bus stop 3228 is right opposite the main enterance of the hotel, a 45 minute bus ride to the final stop 5573,Callao, Gran Via (City Center). The late night N23 bus is operative until about 6 am. It departs from Plaza Cibeles and also stops at 3228 facing the hotel. The airport is 15 minutes away in the Sheraton shuttle bus free service. The rooms are spacious. The bathroom is complete with shower, bath, double basins and seperate toilet area. A generous and ample wardrobe equiped with a full sized iron and board. Notable furnishings of a double room: a 2 seat sofa with 2 coffee tables, a dining table with 4 chairs. A small kitchenette fitted with a microwave oven and the largest minibar fridge I saw in a hotel. Notable hotel facilities: A spectacular spa and a beautiful pool in a well tended garden space equipped with private seating and deckchairs. A pleasant Sauna and steam bath are available.

    A few members of the staff could be a bit more courteous and it wouldn't hurt them to occasionally show a smile to the guests. The single beds in the hotel measure only 1 meter in width, below standard for a 5 star hotel. The suite I received measured 6.5 by 6.5 m i.e. 42.5 m, although more than sufficient, the advertised area is 60 m. The spa use is not free to hotel guests but costs 19.5€ / person per day. A swim cap has to be worn at the spa and is sold separetly for 3 euros. Room WiFi is not free but costs between 20-30 euros per day.The kitchen lacks plates and cuttlery. There is no balcony (important for smokers).

    7.1

  • Anonymous
      France
    August 8, 2014

    Old fashionned, late 90's hotel, not renovated since that date, very expensive for dirty rooms...I do not recommend to spend money for such a misery room type !

    Rates not in line with a fake 5 Star Hotel, Not even worth 3 Stars

    3.3

  • Victor
      United Kingdom
    July 15, 2014

    larger clean room, nice spa, club lounge was comfortable, shuttle to the airport.

    Check in was very slow. Only one English TV channel, staff at the breadkfast could be more helpful, the water pressure in the bath was very poor. It took an hour to fill the jacuzzi tubs. Poor wifi signal in room. Mistake in my bill - over charged by 56 Euros. Although it was refunded, the staff who was dealing with it was on the border of rude and not helpful - David. Club lounge running out of food after 17:00.

    8.3

  • Jan
      Slovakia
    July 9, 2014

    outside pool, spacious rooms, great breakfast

    no fitness centre included in the price, spa not included in the price, misleading advertisment, expensive food for poor quality

    7.1

  • Anonymous
      Spain
    July 5, 2014

    I have stayed in this hotel numerous times, and each stay has been outstanding.

    Every time I have booked this hotel through Bookings, upon arrival I have found they have already charged the hotel charges to my credit card along with a 2% currency conversion charge. This is the only hotel that does not allow me to pay in either euros or cash without the 2% charge.

    9.6

  • Joanne
      United Kingdom
    June 22, 2014

    Beautiful hotel, facilities & grounds. Staff exceptionally helpful & friendly. Very relaxed & chilled vibe...

    10

  • Rajesh
      United Arab Emirates
    June 8, 2014

    The room size Shower Good staff

    Poor furniture Poor breakfast

    7.1

  • Mary
      Kenya
    June 3, 2014

    we liked everything about the hotel. Friendly and cheerful staff. Room was spacious and cleanliness was perfect

    the breakfast choice of food was too limited for the cost we had to pay.

    9.6

  • Tatiana
      Russia
    May 30, 2014

    everything

    location - far from center

    8.3

  • Anonymous
      Spain
    May 28, 2014

    The hotel is excellent

    9.6

  • Mohammed
      United Arab Emirates
    May 26, 2014

    Just the price seemed interesting when we booked. Friendly staff at the concierge, he recommended he drop us to the airport with the hotel shuttle instead of spending money on a taxi.

    1. Front desk not so friendly when asked for something. They told me that they were very busy now with paper work and will work on my request later. 2. No slippers in the room. 3. We asked for a phone adaptor which they said they did not have. 4. Not located anywhere near the city centre.

    4.6

  • Andrew
      United Kingdom
    May 11, 2014

    The special deal through Booking.com for a high quality room

    The wait for someone to help with finding a parking space for the car

    9.6

  • Daniel
      United Kingdom
    May 11, 2014

    Amazing room, helpful staff, close to metro

    Outdoor pool not open in May

    9.2

  • James
      United Kingdom
    May 6, 2014

    Rooms were very clean and presented nicely.

    10

  • Jan
      Netherlands
    April 17, 2014

    room is very nice and spacious, staff extremely friendly

    airco is horrible, only in the morning it slowly began to cool, this was the reason i stopped going there 3 years ago, i hoped sheraton did something about it but no... my wife go up at 2 am to remove blankets!! location is not nice far away from everything

    6.5

  • Simon
      United Kingdom
    April 13, 2014

    Rooms were very comfortable and spacious. Great for a growing family of 4

    Some very friendly staff, others seemed somewhat put out when we asked for something. Many of the facilities were not open in particular the pool despite it being 28 degrees! Didn't appear to be particularly geared up for the warm weather.

    5.8

  • Shyrin
      Australia
    April 6, 2014

    Amazing staff. Very friendly, clean room with the usual, very comfortable Sheraton beds. Close to trains and a local mall.

    Had the Buffet breakfast - it was pretty good, but he bacon was a little dry, and hash brown needed some more toasting.

    10

  • Anonymous
      United Arab Emirates
    March 28, 2014

    Nice business hotel, rooms are clean and spacious

    Overpriced and short staffed

    6.7

  • Gary
      United Kingdom
    March 28, 2014

    The staff were amazing , professional and great guides and advisors

    9.2

  • Pavel
      Russia
    March 28, 2014

    good bed and hairdryer 2 showers nice personnel (except reception)

    1 dressing-gown for 2 person far from metro and center nothing near hotel very expensive if you don't have even free wi-fi in the room and breakfast cold in room, especially bathroom no door near sink (they are almost near bed)

    7.5

  • Mohammed
      Saudi Arabia
    March 25, 2014

    Wonderful Hotel

    Nothing

    6.7

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