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Score from 2379 reviews Very good 8.3/10

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Holiday Inn Madrid Bernabeu

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Most recent booking for this hotel was yesterday at 16:06

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Newest reviews for NH Collection Madrid Eurobuilding

  • Anonymous
    September 6, 2014

    Kind and helpful staff Convenient location Breakfast

    Missed the sleep button on the tv remote


  • Alexandra
    June 30, 2014

    The room was modern and very comfortable. The reception staff were very helpful and polite. Breakfast buffet was excellent, with a pianist and exceptional attention to detail.

    The description of the room did not coincide with the description on Booking. They informed me at reception that this happens quite a lot, which is why I cannot understand why it is not fixed. One of the female staff that attended to our table at a conference lunch there was extremely unhelpful, ignoring the guests and did not have a good attitude at all. (Even providing me with a "cup of tea" after ordering it three times with her, with no tea - simply a cup of hot water, telling me she would bring me a teabag but never came back. The rest of the staff that day were excellent, it is a severe shame that she should let her colleagues and the hotel down in this fashion. Late check out is charged at €10/hour which I thought cheapened the whole hotel experience.


  • Duaij
    June 20, 2014

    Close to Sentiago Bernabeu

    I would like them ti consider more the kosher meals.


  • Peter
    June 14, 2014

    Rooms very comfortable and clean Great breakfast Good location near metro station Cuzco


  • Sanjukta
    May 28, 2014

    Buffet Breakfast was excellent! Stuffs were great. As I was on a conference we also had buffet lunch there with a wide variety of tasty dishes.

    I was charged even if I have never used the minibar. If you touch it you are charged! Ofcourse after telling them I didn't have anything from the bar the charge was put off.


  • Graham
      United Kingdom
    April 30, 2014

    Excellent facilities all round and as mentioned by previous guests, the breakfast was fantastic! The hotel location suited us well, as it was close to the Santiago Bernabéu stadium.


  • John
    April 29, 2014

    Staff were excellent could not do enough to make our stay more enjoyable. Can't fault anything about this wonderful hotel. Breakfast is the best I have experienced. Will be recommending this hotel to friends. Some rooms need updating, and the hotel have started this on the first 3 floors, in saying that the room I stayed in on the 15th floor was still better than I have stayed in other hotel groups. Thank you all at NH Eurobuilding for a great stay.

    Nothing. All first class hotel.


  • Anonymous
    April 25, 2014

    The room and amenities, the spa services and the breakfast buffet. Staff was professional and efficient.

    Housekeeping would come inside the room even if the "do not enter" sign was on the door. Wouldn't even knock to check that the room was occupied.


  • Eduardo
    April 19, 2014


    I stayed in this hotel for a couple of days with a different reservation, and everything was OK at that point. I did this reservation on Booking for extending my stay for one additional night because I had a late flight on the departing date and I wanted to take a shower before taking an overnight flight. At the end I managed to have a late check-out by paying 60 euros extra. Therefore, this reservation was canceled by the hotel front desk. Much to my surprise, I was wrongly charged by the hotel just when I got home on the next day. I have called them some times and have sent some e-mails with credit card balance but they haven't canceled this charge so far. Their answer is that they couldn't cancel the reservation and that I should have done it directly on Booking, what wouldn't be a problem for me at all if I had been advised that way. The point is that I was informed twice by the front desk that the reservation was successfully canceled and that no further action was necessary. I'm still trying to contact the hotel and get my refund, but they are just ignoring myself. I do not recommend staying at this hotel or any other NH Hotels because of this king of attitude.


  • Salah
    April 11, 2014

    The room



  • Georgios
    April 2, 2014

    Never seen the breakfast. It was just awesome.

    We were charged 11 products from the mini bar which we didn't use. Just took them out to have a look and put them back to place immediately


  • Jonathan
      El Salvador
    March 27, 2014

    staff very kind

    room wood floors a bit dusty


  • Karim
    March 26, 2014

    Rooms and breakfast


  • Tomislav
    March 20, 2014

    Staff are OK. Location OK (I pick it because of Santiago Bernabeu) Breackfest : THE BEST.

    Wellness is alowed for kids just during weekend days.this hotel because wellness, and I didn't see small letter about it. WI FI is able only on one mobill network, and I could't be able to find it. Furnituer are OLD, design also.


  • Anonymous
    March 11, 2014

    Buffet breakfast of excellent quality Spa, at good price for its quality and discounted for guests Very good rapport quality/price

    Too much heating in rooms, could not regulate it


  • Anonymous
    February 28, 2014

    Location (just for personal reason)



  • Alain
      Equitorial Guinea
    February 18, 2014

    I had forgotten my leather bracelet in the room & they found it for me & kept it for a friend to pick it up

    I had booked a room with a double king size and it was confirmed but they gave me twin bed instead. i got charged for early check in 30 euros.


  • Laurence
      United Kingdom
    January 29, 2014

    location worked for me (close to real Madrid football) as did the price. The hotel is close to the Metro system and well appointed.

    I checked in whilst an entire aircrew and sundry others were doing the same and there was a bit of a delay however no real stress, There are only 3 lifts which can on occasions demand a wait.


  • Tony
    January 16, 2014

    I was impressed with the breakfast and the quality of the fast food Convenience and location Taxi rank less then 50 metres Metro less than 300 metres

    Air conditioning was a bit noisy


  • Henry
      United Kingdom
    January 9, 2014

    Very well run hotel and excellent accomadation


  • Beatriz
    January 6, 2014

    Kind staff, location and toiletry articles

    room needs renovation, wardrobe was in the bathroom


  • Anonymous
    November 7, 2013

    Buena cama y desayuno

    Mas limpieza es necesaria


  • Andrew
      United Kingdom
    October 28, 2013

    breakfast was very nice - wide selection and friendly lady at entrance to the restaurant

    The fact the hotel doesn't have irons available, hence you have to pay to have a shirt ironed which is annoying !


  • Satpaul
      United Kingdom
    October 25, 2013

    Room was great value and quality


  • Bonnie
      United States of America
    October 23, 2013

    We had a corner room with two balconies looking over the city. The deluxe room was indeed very large, quiet, and comfortable. While the hotel is on the north side near the Stadium, the stop for bus 150 (which gets you to the museums, Grand Via and Sol) is less than a block away. Buses run until 11:30pm, making it easy to enjoy the city. Madrid is vibrant and a week is never enough!

    Wish there had been chairs on those balconies!


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