NH La Habana    

Good location with good public transport

That until 10:30 am I could only have the buffet breakfast when I would have liked to have simply a coffee

The situation of the Hotel was exact for what I wanted, Metro to Lago for the Triathlon and 300yds from the Bernabau.

The shower was broken so my son and I had to change rooms. Its was obvious that the shower had been broken a while yet this was not communicated to the reception and it was still assigned. We where moved to another room.

The services

The scheduled time for dinner is too late

The room price

Very expensive breakfast, no bar or café nearby, bar expensive at hotel and they close very soon,

The hotel was great, walking distance to Santiago stadium. Neat and friendly staff that can speak English. Enjoyed our stay.

They can hv a heater in the room, was a bit chilly when we were there even thou it was spring.

We chose this hotel because it was in the neighborhood where we once lived - slightly outside o the city center, but still quite urban and very close to a major metro station, so easy access to anywhere you might want to go. Personally we prefer not to be in the crush of the tourist area, and this neighborhood has a wealth of good food options, shopping, and is very walkable while being relatively quiet and free of tourists. You get a sense of the real daily life of real Madrid, no overpriced tourist-focused shops or food, just real, authentic neighborhood bars and restaurants and shops frequented by real people. If you're a sports fan, this hotel is a short easy walk from Bernabeu soccer stadium. If you're a foodie, The Mercado Chamartin just two blocks away is a delight - a great place to gather gourmet provisions for a picnic in Parque Berlin, which is also just a few blocks away.

Don't pay for the wildly over-priced breakfast or coffee they offer (every hotel charges too much for this, not just this place). They're trusting that tourists don't know that incredibly cheap and much better tasting and more authentic breakfast is just steps away. The same street that the hotel is on - Havana - if you go just up the hill from the front door (one block) and then walk one block downhill over the other side as if you're walking toward the Colombia metro station, right across from the Mercado Chamartin - at the corner of Bolivia street - there are two bars side by side: Negresco and Bariloche, that will serve you a typical Madrileno breakfast (cafe con leche with a toasted bread with olive oil and tomato for just a couple of Euros (and don't worry, having breakfast in a bar is normal there). If you walk a couple of blocks further down on that same side of the street, you'll hit Cafe Lyon, which is even nicer, and has even better coffee, plus great churros with hot chocolate to dip them in.

Location

Had to pay for the parking which should have been free for the guests

proximity to stadium big room for a single person great value for the price clean rooms friendly staff

a bit far from center of the city no kitchen in room

great hotel, great location for the Real Madrid stadium

I stayed at the hotel for 5 days, I went with my father for a football game (Real Madrid). The hotel is located 5 minutes away from the Santiago Bernabeu, the stadium of Real Madrid, and also located near a metro station, which could lead us everywhere we would like in Madrid. The room was cleaned every day, the staff speaks just enough English to communicate, clean rooms, a bit small but nothing to complain about. Overall, very good value for the price we paid.

No kitchen in the small room we had. TV is a bit outdated and the quality of the picture is not very good.

Comfortable beds Room well cleaned Efficient lifts & plenty of them Located in what seemed like a safe neighbourhood Good bus service into centre; Metro nearby Strongbox in room Good wardrobe & cupboard space Good breakfast

Poor, weak shower Faulty wash basin plug Too much traffic noise Air conditioning didn't work Our request for twin beds was ignored by reception staff & only granted when we complained -annoying!

I speak little Spanish and the the staff were better in speaking English which made for good communication. The hotel is situated less than 10 mins walk from Santiago Bernabeu stadium and 5 mins from Colombia Metro stop.

Location

Room

Excellent service from all personell !

Slightly smelling fishy in the room due to problems with the bath.

Great bathroom and amenities. Good bed and quiet room Nice staff at reception desk Easy access from airport

Access to chamartin railway station not easy by metro . Booked that hotel because I had a train to take at Chamartin in the morning, but chamartin station was finally far away.

Location is very good

location,cleanliness,friendly staff,easy access to airport and city centre from hotel

no complaints

Location was great for San Bernabéu Stadium. Clean hotel with polite staff.

WiFi in room was non-existent in the room. Unacceptable. A/c in the room did not warm. Unacceptable.

Standard hotel, no complains, but nothing exceptional either. Staff friendly, decent location a bit outside the city center. Perfect to reach Santiago Bernabeu

Good value for money. Comfortable bed and pillows. Good location for where we had to be. Nice staff. Free WiFi (although that should now be the standard for all 4*+hotels)

Awful smell coming out of the toilet but was solved immediately by the hotel staff. Location quite far from nearest metro station (at least 10 min walk). Breakfast way too expensive but there's a good breakfast place nearby for 1/4 of the price.

The no-delay for the check-out.Fixed hour for check-out. The price for parking issome high for the accesibility done

The Hotel, Staff, Comfort, location etc were all excellent.. proximity to the 'Metro' station . So it was overall very comfortable and convenient.

The costs in the restaurant, bar and cost of Breakfast are far too expensive. Other people staying at the hotel agreed with me and said that they just did not use the restaurant and bar facilities, going outside to other places to eat and get refreshments.

the over expensive breakfast was really good, able to mix international and domestic food.

THe rooms are the smallest I've ever seen on a NH hotel. It was really something impressive.

Room was clean and tidy and in an easy distance by transport to city. Bus straight outside the hotel and Metro about 300 mtrs away near a couple of eateries, Tabernias, shopping, groceries etc.

Our room was on the small side with a good size bathroom compared to European standards. Hotel is slightly dated but modernish.

Very efficient and pleasant staff - helped wth check in, taxis, directions, everything.! And this is not just one person .. Almost all of them.