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Santa Engracia, 120, Chamberí, 28003 Madrid – Show map
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935 properties in Madrid
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229 verified reviews
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NH Suites Prisma's staff speak: French, Spanish, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 14.40 per day.
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, Air Conditioning
French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
Free! One child under 12 years stays free of charge in an extra bed.
One older child or adult is charged EUR 25 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
NH Suites Prisma accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 229 reviews
Value for money
Show reviews from:
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Location, Cleanliness, price
Nothing, everything is perfect
The desk was wide. I could work here. the light at the desk was an ordinary desk lamp, very good. The room was spacious and very light.
Staff helpful, great breakfast. I liked the TVs. View to a square with fountains, very nice. Great bathroom set renewed daily.
Between May 15 and May 24, 2014 it was extremely cold in the hotel. They would turn the heating system back on but only they day before we left. The water pressure was weak, sometimes it was not hot enough. Originally we were put into a room with a bad view and no safe. Both good view and safe were listed as guaranteed features here at booking.com when we made the reservation. Although we were moved to another room after we complained, I realize that somebody might not complain and end up having a significantly worse experience for the same money.
Location, profesional attentive staff, room colors and decoration, wifi and breakfast.
No facial tissues box in the room, wastepipe smell in the bathroom windows are not sound proof of low quality or total darkness , as blinds need to de down due to noice.Bathroom without a bide.
the room was very nice, spacious and clean. the location was also nice very quiet.
Full breakfast, big room
The personnel was absolutely helpful and gentle,the area was quiet and tranquille
On room 711 the ceiling has moisture and needs repairing as there is a relevant smell in the room.Also didnt like the access to elevators and breakfast room I.E.going outside the building.The staff for serving the breakfast is not enough although was running like hell to satisfy every body.Also the hotel is nearby a big antenna of radio with high exposure to electromagnetic radiation
The staff was very friendly and helpful. The location is close to the Metro. The rooms are clean. We loved being able to have a separate room for our two older children.
Internet service was not consistent. We would periodically loose our connection making it difficult to get work done.
location, staff on the reception, breakfast
this seems to be one-bedroom residential apartments being converted into serviced apartments (with the kitchen locked away), so plenty of room.
it was a bit difficult to find the entrance to the block where the room was located, which is a different block from the reception and the entrance was on the side. went to the front entrance and found the side entrance only with the help of a local resident. some clearer signage would help.
large rooms conveinvent location good price
extra living room but no kitchen no water boiler in the room (for a quick coffee) heating may not be enough for those large rooms
good service, car park underneath hotel, we had a junior suite which was excellent.
walk into city centre further than we would like (a picky point though)
Nice suite. Modern. Clean.
Was told breakfast is provided however the restaurant isn't open before 8 am on weekends. We stayed to get to the airport easily on they're advertised airport shuttle. In the end we ate nothing (even local establishments are closed before 8 am on weekend in this residential neighborhood) and took a cab to the airport because they're is only a fee for service shuttle that requires reservations.
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