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Plaza de Federico Moyúa, 2, 48009 Bilbao, Spain – Show map
Excellent location – rated 9.7/10! (score from 964 reviews)
Rated by guests after their stay at Hotel Carlton.
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72 properties in Bilbao
Including hotels, apartments, villas and more.
963 verified reviews
They speak your language!
Hotel Carlton's staff speaks: Italian, French, Spanish, English, German
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Fitness Center, Turkish/Steam Bath
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Wired internet is available in the business center and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 26.40 per day.
Room Service, Car Rental, 24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator
Italian, French, Spanish, English, German
From 12:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 1 year stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 964 reviews
Value for money
Show reviews from:
Designed by Javier Mariscal, this stylish hotel is across from Bilbao’s Guggenheim Museum. It features a roof terrace with a restaurant and spectacular views.
Score from 1471 reviews Excellent
Featuring free Wi-Fi, a gym and casino, Sercotel Coliseo occupies Bilbao’s former opera house. Centrally located, it is a 5-minute walk from Abando Metro Station and Bilbao Train Station.
Score from 1154 reviews Excellent
Located within a 15-minute walk of Bilbao’s famous Guggenheim Museum, this elegant hotel provides stylish, air-conditioned rooms with free Wi-Fi.
Score from 1399 reviews Very good
This boutique hotel features a Moet & Chandon champagne bar, a traditional Basque restaurant and stylish rooms with flat-screen satellite TV.
Score from 552 reviews Very good
Hotel rooms are spacious and well equipped. Wide variety of amenities
Free Wi-Fi disconnects all the time and is extremely slow.
We really enjoyed our stay here. The staff were friendly and helpful. The breakfast buffet was one of the best we had in Europe. The rooms were large and comfortable and it was a treat to order from the pillow menu. The location could not be better as it was central to the city and the metro and taxi stands were just outside the hotel. We loved our visit to the Hotel Carlton and would recommend to friends.
The Wifi needs to be improved. My IPAD and Kindle would not stay connected for more than 5 minutes at a time. Very annoying.
Great location with the airport bus right outside the hotel. Our room was lovely with a big bathroom and bathtub. Breakfast was included and was a wonderful way to start the day.
Almost everything, especially the helpfulness of all the staff.
The toilet water pipes seem to be too noisy at night.
The hotel is in very heart of the city, in a historial building. It is convenient for every place you want to discover. Metro station and airport bus stop is just cross the street. Rooms and bath rooms are spacious, WIFI very fast, there is a business room which you can use free computer and printing machine and provide free soft drinks. staffs very kind and helpful bus and metro tickets provided by hotel cost almost half than you buy it from the automatic machine check in and out very quick
The room equipment a little old; no coffee and tea maker and free water in the room( but you can find in business center) the sound proof between rooms is not so good
The general decor and character of the hotel as well as central location
Lack of coffee/tea making facility in the room.
Excellent value for a 5 star hotel. The breakfast bar was exceptional.
Cold coffee at breakfast!
The bed was reasonably clean
I am evaluating this establishment on the basis that it claims to be 5 stars, and for the local market it is priced as such. - No one helped or offered to help me with my bags on arrival. - While the hotel architecture is beautiful, the interiors are very dated and in need of refurbishment or renovation - The bathrooms are in dire need of renovation. The tiles were old and stained. The cups they left in the bathroom were wrapped in cheap plastic and were not clean. The plumbing requires work - The breakfast buffet was sub-par, had few options that were fresh, and the scrambled eggs tasted like they were reheated from the day before. The plates were old, scratched and did not give you any confidence in their cleanliness. - Pretty much everything in the hotel does not hold up to close scrutiny whether its glasses, the carpet, the furniture...etc. - The WiFi is completely useless. Do not count on it if you require internet during your stay. If you are staying here then you must arrange for a roaming data plan on your cell phone if you want internet access.
Perfect central location, everything great. Breakfast a bit pricey.
There is no free water or coffee in the room like other hotels . Even when I asked for slipper the respond was your booking doesn't allowed you to get it. The staff wasn't friendly and unofficial
Staff are super friendly and helpful. Hotel is within walking distance of most sights. Wifi in lobby/ lounge area is excellent. Breakfast staff are wonderful and the ambience of an earlier time is evident. Thoroughly enjoyable.
The wifi in our room kept dropping out which was rather inconvenient when making further travel arrangements - third floor.
Price of car parking
Great location, lovely old world hotel with well-appointed rooms, excellent service and pleasant, helpful staff.
The location. Staff friendliness, facilities. Breakfast.
No gratis coffee/tea. No bath robe or slippers. Tiniest soap. Shower activation a mistery. No magazines or any newspapers in the lobby.
perfect place to stay. nice athmosphere of the last century compared with top service. amazing breakfast and a reception where every language is spoken (apart from esparanto)
I much appreciated the quality of the bed.
The walls between the rooms are poorly soundproofed. Annoying noise came up from the neighbouring room.
location, bed, food and staff
no tea / coffee making facilities in the room ambiance in dinner restaurant was a bit bleak (food however good) no pool Wi fi was slow
Location, cleanliness, staff friendliness and efficiency, also valet car parking in the centre of the City!
This hotel is crying out for another bar. The existing bar has an excellent selection of pinches and drinks, but it is small and poky and could never be described as a destination. The coolest hotel in Bilbao should have the coolest bar in Bilbao...
Breakfast was excellent. Ambience was great. Would stay again definitely.
I loved the feel of the hotel, very comfortable and the architecture beautiful. My room and bed were extremely large and the bed linen crisp and white! Very close to the Guggenheim. Thoroughly enjoyed my stay.
-Carming hotel, with a central location -Friendly and very service minded staff -Comfortable, high class facilities
Bad sound insulation in number.
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