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Free WiFi

Places of Interest:

Calle Elvira (0.1 miles) Alcaiceria (0.2 miles)
Show map AC Palacio de Santa Paula Hotel, Autograph Collection

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NH Victoria

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Most recent booking for this hotel was today at 06:31

Score from 665 reviews Excellent 8.7/10

Newest reviews for AC Palacio de Santa Paula Hotel, Autograph Collection

  • Svitlana
      Ukraine
    August 17, 2014

    Everything

    Unfortunately, no swimming pool. The quality of the restaurant food (excellent quakity of products, but unsufficiant quality of preparation)

    10

  • Stefan
      Germany
    August 16, 2014

    Atmosphere of patio. Closeness to center of city. Valet parking.

    Waiter in the restaurant didn't make us feel welcome. Prices rather stiff

    9.2

  • Steven
      Australia
    July 17, 2014

    Our car was damaged when the staff either parked it for us on arrival or when they delivered it back to the hotel for our departure. I was not impressed as it is a 5 star hotel. We did not notice the damage until we stopped for petrol later that day. I was very disappointed this happened.

    7.5

  • David
      United Kingdom
    July 8, 2014

    Perfect location in the city centre and a 30 minute walk from the Alhambra

    No outside area to chill out and enjoy a break from being on one's feet all day

    8.3

  • Ahmed
      Egypt
    July 8, 2014

    Location , Food , room facilities ... Every thing

    Nothing

    9.6

  • Yuji
      United Arab Emirates
    July 5, 2014

    Safty boxes are located at Grand Floor without security. It should be in the own room.

    6.7

  • Anonymous
      United Kingdom
    June 24, 2014

    excellent location, great staff, clean and very friendly. would happily repeat my visit

    9.6

  • Grace
      Australia
    June 12, 2014

    Everything. Beautiful restaurant for authentic Spainish dining and fine cuisine. Staff could not do enough for us.

    Nothing

    10

  • Sarah
      United Kingdom
    June 8, 2014

    Great hotel with exemplary customer service. Nothing was too much trouble. Excellent location also contributed to a great stay.

    9.6

  • Julie
      Australia
    June 5, 2014

    Great hotel and staff. The hotel was previously a convent and our room overlooked a beautiful courtyard where they have weddings and first communion celebrations which we watched on the Saturday of our stay. The restuarant was wonderful -El Claustro-Michelin recommended and the best food we had in Grenada.

    Had a little trouble with wifi reception in the room but otherwise this hotel was terrific.

    9.2

  • Alexander
      United States of America
    June 3, 2014

    Excellent location, comfortable rooms, beautiful lounge area and patio downstairs.

    9.6

  • Michael
      Spain
    May 20, 2014

    Excellent staff, friendly, helpful

    8.3

  • Anonymous
      United States of America
    April 19, 2014

    The hotel is very nice, staff very helpful. Very good location. The highlight is the restaurant with the absolutely amazing food for dinner not to be missed!

    The first night, people in the room next to us came in late and were very noisy. we should mention that one call to the reception resolved the issue immediately.

    8.3

  • Amy
      United States of America
    April 8, 2014

    Comfortable beds, nice bathrooms

    No safe in room

    9.6

  • Paul
      United Kingdom
    April 8, 2014

    Location

    Staff. Not helpful

    6.7

  • Turki
      Saudi Arabia
    March 27, 2014

    the location of the hotel is on the most important street in Granada. the internet is free. the people in the hotel are very nice and very very helpful. the room is from Andalusian style. The hotel is 15 min away from the Alhambra Palace by a car and 10 min away on foot to Cathedral.

    the room has no safety box, but you can get a key from a safety box in the reception downstairs.

    10

  • Raymond
      Gibraltar
    March 11, 2014

    The helpfulness of the staff as always was excellent

    10

  • Lionel
      Spain
    March 11, 2014

    Location perfect, building and facilities very good.

    Rooms were not amazing

    9.2

  • Abdulla
      United Arab Emirates
    January 1, 2014

    The staff just don't know how to please you and they were very supportive

    10

  • Michele
      United States of America
    November 1, 2013

    Carmen at the front desk was extremely helpful! When I needed recommendations for dinner she set me up at two fabulous places. Nice to have as a solo female traveller. Hotel was in a great location, close to everything, very clean and very nice. Loved it.I would recommend to others!

    Can't really say much. Hotel was great!

    10

  • D.m
      Germany
    September 23, 2013

    location is perfect for a city trip, the courtyard is beautiful. Staff was quite helpful.

    small room, small bed(queen size max). Rooms are quite worn down. Water in the shower turns very hot and then normal again. Hotel can only approached by car by using the bus/taxi lane. Poor WIFI signal on the room(payed). Staff forgot to get our car, had to ask twice..

    5.4

  • Christopher
      United Kingdom
    August 3, 2013

    The food is brilliant. There is a great breakfast buffet and all hot food is cooked to order and beautifully done. Dinner was of a very high standard with delicious, beautifully presented, food. The courtyard is a nice setting. Location is ideal near the cathedral. The Alhambra bus is two minutes walk and the train station is a short taxi ride. The Albaicin area is just over the road although be prepared for a steep climb - it's worth it though for the views of the Alhambra.

    Except for the grand function room (which of course most guests never use), the whole place doesn't have a 'Palacio' feel - it's been rather over developed and over sanitised in its conversion. I stayed in the more modern part. The rooms are small - although not as gloomy as the photos on the website suggest - one easy-chair and no desk. The room wifi was hopeless despite having to pay for it. You buy a card which lasts for 24hrs (note: NOT 24hrs of being online, it lasts for 24hrs from when you first log on). You can only use it for one appliance. So if you've logged in with it on your laptop, you can't use it for your iPhone. The signal dropped all the time and could only cope with about 30 secs of streaming before freezing. The wifi in the public parts is fine. I really don't know why they don't extend it to the rooms - come on Marriott this is the 21st century. There are no proprietary toiletries in the bathroom and no box of tissues - just a tiny hotel-branded packet of five tissues. This is a triumph of design over practicality: designers wanted all the bathroom things to fit onto a wheeled trolley under the washbasins. Customers just want a plentiful supply of tissues. And while I'm on design - the reception lounge area has the most uncomfortable settees ever, with beautifully arranged skimpy, thoroughly impracticable cushions.

    6.7

  • Raquel
      Spain
    July 9, 2013

    Beautiful hotel in a gorgeous monumental city. Gorgeous morrocan palace Alhambra and Albayzin district.

    10

  • Anonymous
      Jersey
    July 4, 2013

    Centrally situated in former convent. Tasteful, understated decor. Good internal courtyard and seating areas. Attractive al fresco dining. Buffet breakfast with good fruit, cheese ,meats, yogurts and excellent pastries. Very helpful reception staff.

    10

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